After Zhuang Yan arrived at the store in the morning, she began to count the goods again, because she left a little early the first day, so she couldn't rest assured.

In fact, it proved that she was right to be worried, because the remaining silk scarves that were originally placed on the counter disappeared all of a sudden.

Zhuang Yan suddenly felt his scalp go numb, and asked the little saleswoman, but the little girl just said she didn't know, nodding her head.

If something happened once, Zhuang Yan would only think that it might be due to the carelessness of her and the little girl during the sales process, but this time, instead of missing a few items, they were all emptied.

Could it be a colleague who did it?Zhuang Yan glanced at the little girl next to her, she looked so cute that she didn't seem like someone who could do such a thing.

Moreover, Zhuang Yan has not been with her for a day or two. If she was really messy, wouldn't she have found out a long time ago?
But no matter who it is, they are now facing a problem, that is, how to sell the clothes today.

"Let's take all the SI048 models off the shelves first! I will contact the merchant as soon as possible, and then replenish a batch of silk scarves."

The little girl nodded condescendingly, "But Sister Yan, that dress is the best seller in our shop, who the hell is so wicked!"

Zhuang Yan didn't know, she frowned and shook her head, "Just do it, the guests will come up in a while."

The little girl breathed out a bad breath and started to pack it up, but even if the silk scarf can be replenished, wouldn't the merchant ask them to compensate?A piece of clothing costs tens of thousands of yuan, and if so many silk scarves are lost at once, it is estimated that even if the performance is grand slam this month, it will not be enough to compensate.

Both of them were extremely depressed for a moment, but at this time a guest came.

The customer was very angry when he entered the store, and Zhuang Yan greeted him with a twitch of his eyelids, "Welcome, may I help you."

Zhuang Yan has good eyesight, and she can tell that shopping is not as simple as shopping, because she is holding the packaging bag with our store's trademark in her hand, and she is either exchanging or returning the goods.

When the woman saw Zhuang Yan, she raised her face and threw the packaging bag on her body, "How do you salespeople do things!"

Zhuang Yan caught the bag in her hand in a daze. Basically, women who can shop on this floor are either rich or expensive, so they are generally very high in self-cultivation and quality. Even if there are quality problems with the products, they never There has been such an extremely arrogant one, of course it was the previous Lelingxi.

So Zhuang Yan concluded that it was probably a deliberate attempt to find fault.

"Sorry, can I understand the situation first." Zhuang Yan invited the guest to the soft sofa where she rested while talking. She took out the dress from the packing bag in front of the guest, and there was no problem looking left and right. .

The woman nodded her, "Don't you think there is something missing?"

Being reminded like this, Zhuang Yan suddenly remembered, isn't this the same dress that she asked the little girl to take off just now? After Zhuang Yan realized it, she hurriedly searched the bag at hand, but there was no silk scarf.

Maybe it was because Zhuang Yan's face turned red just after losing those things.

In fact, she couldn't remember this customer at all, because there were a lot of people buying clothes in the store every day, especially after Zhuang Yan's identity was exposed during this period, she didn't care about it at all except that she was busy.

The woman saw Zhuang Yan's slightly red face, and the hatred on her lips increased a bit, "I was wearing this dress yesterday to go shopping with my sisters, but there should be a silk scarf in other stores, you know this What is the result?"

Zhuang Yan listened, but said nothing, because she hadn't confirmed whether the lady had paid for the silk scarf when she was shopping, so there was no need to apologize.

"My friends, who doesn't have a factory and a company at home, I'm going to be laughed to death, you know? Clothes worth tens of thousands of dollars, they all say that what I wear is fake, and I lose face by spending money. Tell me who will bear the responsibility!"

The little saleswoman just came out of the warehouse, and when she first saw this woman, she immediately recognized her, "Hello, I am the salesperson in charge of you that day, did something happen?"

It turned out that she didn't sell it by herself, but Zhuang Yan didn't intend to be irresponsible, "This customer, can you show the receipt of your shopping at that time, and we can verify it for you."

The woman turned around when she heard Zhuang Yan's words. She stood up and pointed at the little girl beside Zhuang Yan, "Didn't you hear what she said just now? She said that she served me personally. What do you say?" Does it mean that I can come here with an outside dress and play tricks?"

Zhuang Yan explained again and again, "Customer, I really don't mean that. I need to see your shopping receipt and confirm the time you bought this dress so that I can help you adjust the monitoring. If it is true that we forgot to pay Of course, this responsibility is ours to bear.”

The woman was reluctant when she heard it, "What do you mean?" She directly shoved Zhuang Yan's shoulder, "Are you trying to scare me with surveillance? I'm willing to buy clothes worth tens of thousands of dollars, and I'll buy them for a silk scarf." Come to blackmail! Call your manager! Quick! Immediately!"

Zhuang Yan's head buzzed because he lost something in the morning, and the little girl kept apologizing beside her, as if she had no idea and let others bully her.

"Hi customer, I am the floor manager of this floor, please tell me if you have anything to do."

When Zhuang Yan turned her head, she saw that the floor manager was standing behind her at some point, and not only was she alone, there was also a salesperson at the opposite counter standing beside her.

"Miss Yan, if the manager is here, you should say a few words less. It's not me. As salesmen, we really shouldn't talk to customers like this, right?"

The woman belittled Zhuang Yan, and then walked to the customer's side. The two women's eyes met, as if there was some kind of profound meaning.

"Calm down first, don't punish yourself for other people's mistakes, our floor manager has always protected the interests of customers, don't worry, she will help you handle it with full authority."

"Hmph, that's still a human saying."

The customer leaned against the body, and looked at the packaging bag next to him, and he was still angry.

The floor manager pulled Zhuang Yan aside, "What's going on? Did you really forget to pay?"

In fact, Zhuang Yan couldn't tell for sure, firstly, this customer was not taken care of by herself, and secondly, she was really busy during this time, so she couldn't be sure.

"I'm sorry, manager. I really don't remember clearly. I hope I can check the video."

In fact, the floor manager still protects Zhuang Yan in his heart. Zhuang Yan has a good performance and is hardworking. Needless to say, she can see it clearly when she patrols this floor every day.It is self-evident that Zhuang Yan's status in the mall is self-evident, and a leader has already told her that after the end of this month, Zhuang Yan will go to the office to be equal to herself.

The floor manager tightened his eyebrows, "It's not that I won't help you, but you also know that the mall has so many floors and there are many customers coming and going every day. If there is no specific time, it is difficult to call out all the monitoring from the opening to the present. Do you want to watch them one by one? Not to mention that the technical department is not willing, even if you and I do this, it is estimated that you will not be able to finish it in a few weeks."

Zhuang Yan's heart sank, "But, this customer..."

The floor manager patted her on the shoulder, "Don't worry, I will give you a discount at worst. As a floor manager, I have some authority, as long as you add a silk scarf to her, let me tell you."

The floor manager was about to leave, but Zhuang Yan grabbed his cuff again, "Manager..."

In a blink of an eye, she planned to let Xiao Gunian solve the problem of losing the silk scarf as soon as she put away those clothes, but something happened at this time, what would she give to others.

It seems that the fire can't be covered with paper, so Zhuang Yan doesn't plan to hide it anymore. At worst, her one month's salary will be deducted, and it's much better not to make up lies.

"Manager, I'm sorry, all the silk scarves that are accessories for this dress have been lost!"

"What!" The floor manager opened his mouth speechlessly, "Lost? How could it be such a coincidence!"

The coincidence is that what they lost happened to be asked for by the customer. The floor manager had reason to believe that the salesperson in this store deliberately refused to pay the customer because of the lost item. It was not a simple mistake, but a deliberate Use your own mistakes to defraud customers, don't you?

Zhuang Yan could understand the expression on the floor manager's face, "Manager, those silk scarves were lost last night. If this customer came to shop before then, it means that we didn't do anything illegal."

The floor manager looked suspiciously at the expression on Zhuang Yan's face, and Zhuang Yan remained calm and impeccable no matter what.

At this moment, the irritable customers who were waiting started to yell again, "Why, you are in a superior-subordinate relationship, so are you going to work together to discuss how to solve my problem?"

The customer stood up and looked around, seeing the time.Several nearby salespersons gathered around.On the contrary, it fueled her anger.

"Whether you can decide or not, if you can't, then find someone who can speak better!"

The floor manager came over, "Customer, I'm sorry, I just talked to the salesperson about the situation. In fact, I also agree with Ms. Yan's approach. If you still have your shopping receipt, can you take it out first?"

The customer squinted her nose and snorted, and she walked a few steps to the aisle outside the store, and then her voice echoed almost throughout the fifth floor, "Is this shop bullying customers in your mall? The salesperson is also irresponsible to let I suffered a loss, so why does the floor manager do the same!"

After being yelled at by her, even a lot of salespersons from afar came over.

The floor manager came over with a smile, "Calm down first, there is always a solution, right? Why don't we go upstairs and sit down first? May I buy you a cup of tea?"

"Stop talking nonsense!" The woman also seems to be a rich man, how could she put a part-time floor manager in her eyes, "If you want to solve it, let me solve it here. You want to save face, and I have already lost my face. It's on the ground."

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