Knock on the door twice, and the door shouted "Come in".

"Old Cao, are you looking for me?" Zhuang Yan was also in a hurry, because there would be customers in half an hour, and the store hadn't been cleaned up yet.

Lao Cao gave up a seat to Zhuang Yan, looking very formal, but he seemed to be hesitating, "Zhuang Yan, you have received a complaint, and you were accused of going to the Consumers Association. This matter is a bit troublesome, so I have to Ask for your opinion first."

Zhuang Yan has never encountered such a thing, thinking what relationship can an ordinary salesperson have with the Consumers Association, "How is it possible?" Zhuang Yan laughed a little speechlessly, "I am just a seller, even if the product has It's not me who should be sued for the quality problem! What's more, no customer has questioned the quality of the product during this period, which..."

Before Zhuang Yan could speak, she seemed to think of something, she opened her eyes in surprise, and naturally focused on Lao Cao's eyes.

Lao Cao nodded, "It's about the silk scarf. Although someone helped you out two days ago, the client's husband is also very difficult to mess with. I think it's because the woman has been wronged by you, so this time the complaint is fine. It is not unilateral. One is that the lack of important accessories in the product has caused the loss of the customer's spirit and property. The other party does not think it is a matter of negligence, but only says that it is your intentional behavior. The second is your complaint about your attitude. Ask the mall to fire you immediately."

Zhuang Yan never imagined that the salesperson would be so complicated, but in fact, every line of work has hard work, and she has realized it.

"Is it useful for me to explain this matter?"

After Lao Cao was silent for a while, Zhuang Yan roughly understood what she meant.

"However, I suggest you go to Mr. Yu about this matter, or negotiate with the other party privately, and it will be fine."

But the day before, Zhuang Yan had vowed to tell Yu Qianche not to interfere with her work, so she wanted to slap her face, it was just a job, if she used Yu Qianche's face, she would look down on her very much.

"I will do the negotiation by myself. Give me the phone number of the other party, and I will make the call myself."

Lao Cao hesitated for a while, and copied a number to Zhuang Yan, but he still couldn't get it safely. "The suppliers of your store also know about this matter. I think they will also send people to investigate. After all, this will damage the reputation of the brand. And I still suggest you to find the relationship with Mr. Yu, you also You have to know that in one more day, the door of management will be open to you. If this matter is not handled properly, I think even if the board of directors convenes for you, no one will vote for it. This is the most important thing.”

Zhuang Yan nodded. In fact, she didn't take the management position seriously at all. She just felt that she shouldn't bear the serious consequences. She was really aggrieved.

Going out, Zhuang Yan didn't go back to the downstairs shop immediately, but went to a relatively remote place, "Excuse me, is this Mr. Yan? I'm Yan Yimeng, a salesperson from Zhuo Zhan Shopping, I want to..."

"Sorry, I don't have time."

The other end of the phone couldn't help but hang up, Zhuang Yan was stunned for a moment, thinking that even rich people shouldn't have such a contemptuous attitude, but their personalities are very similar.

When Zhuang Yan made the fifth phone call, this Boss Yan finally didn't hang up again, "I know why you are looking for me, but don't think that I can't protect my personal interests because you have nothing to do with Yu Qianche. Since you come out to do things, you should look good. Didn't Yu Qianche teach you?"

Zhuang Yan suppressed the emotions in her heart, "Please don't involve other people in your words, please? I am communicating with you as a salesperson. Although a complaint is nothing to you, you will Make me lose my job."

"That's right. I just want you to lose your job. Don't talk about it anymore. You don't deserve me to waste my words on selling clothes for a day."

……

The moment Zhuang Yan hung up the phone, she was almost on the verge of breaking out, wondering how the other party could manage a company well, and didn't even understand the minimum respect.

But what can Zhuang Yan do, she doesn't want to go to Yu Qianche, so she can only face the result.

But things didn't seem to be as simple as Zhuang Yan imagined. When she returned to the store, she saw two people standing with their hands behind their backs.

When the little girl saw Zhuang Yan came back, she hurried over and whispered to her ear, "It's from the supplier, and they said they want to investigate the silk scarf."

Zhuang Yan's heart skipped a beat.

"You are Yan Yimeng?"

Before Zhuang Yan had time to think about those two people, they had already walked over. They looked Zhuang Yan up and down in front of them, and couldn't help raising their eyebrows.

To be honest, if such a salesperson hadn't had an accident, he would be a good employee who would be hard to find even with a lantern.

She just created the myth of the sales lady, and she can only blame the creation to trick people.

Zhuang Yan nodded neither humble nor overbearing, "I already know that you two are back, if you have any questions, please speak directly."

Zhuang Yan was not a flatterer, and her frankness was revealed in her words.

The man nodded, "Yesterday you applied for a refill of silk scarves, right? If I remember the quantity correctly, it should be 36 pieces, but didn't they come as a package when we shipped it? Why do you need to make up? "

"I'm sorry, although you may not believe this, but in fact those 36 silk scarves are really lost."

In fact, Zhuang Yan didn't believe it herself. She always felt that she had forgotten where to put it?Although as a luxury item, the silk scarf is also very expensive, but after all, what can an accessory be if someone steals it?
Even if it is used to pay back the money, it is too eye-catching. Don't sell things that will not absorb water when used as a rag at home.Zhuang Yan really couldn't figure it out.

"Have you investigated?"

In the blink of an eye, I choked up, "Sorry, I have been too busy these two days and haven't investigated yet, but I also want to know the reason, or should we go to the office of the mall to call up a video?"

The man hesitated, "You should investigate that kind of thing, otherwise no one will be able to clear it up for you. The purpose of our visit is to understand the situation so that we can better help customers solve problems. But in fact the most The serious thing is that the other party insists that you resign and leave, we are very sorry but we cannot ignore the image of the brand, the other party must have an explanation."

Zhuang Yan fully understands that between employees and customers, the business will definitely not choose itself. Zhuang Yan thinks differently, and feels that if things are done by herself, the employees will only leave.

After all, a businessman only has interests in his eyes, so she shouldn't expect too much.

Just as Zhuang Yan was about to speak, the phone rang in her hand, "Sorry." Zhuang Yan turned around and stared blankly at the name on the phone number, it was Yu Qianche.

It must have been Lao Cao's decision to tell the man, Zhuang Yan bit his lower lip and answered, "What's the matter?"

"Don't worry, nothing will happen."

In a word, Zhuang Yan felt a little sour in his heart.Why is it that Yu Qianche is by his side every time when he encounters difficulties, even if he didn't do anything for himself, Zhuang Yan felt that enough was enough once he was relieved with such a sentence.

"It's okay, you still don't want to meddle in this matter, you also have shares in the mall, otherwise it's not worth being criticized by others."

This is Zhuang Yan's true thoughts. On the one hand, she doesn't want her cowardly to rely on the protection of a man's wings. On the other hand, she will also consider that man. After all, a job, no matter how much it earns and Yu Qian's dignity It's nothing in comparison.

"Your business is worth it. If I'm not wrong, the people from the buyer's side have already found you. You can just deal with them and send them away, and then you can take a day off and forget about everything."

Zhuang Yan wanted to refuse when she heard Yu Qianche add, "Listen to me once and let your man be the master for you."

Zhuang Yan compromised unconditionally.The moment I put down the phone, I felt weird.

"Sorry, this matter has such a big impact, but I will take responsibility, no matter what the result is, it will not implicate you in the end."

The two looked at each other, "Well, we are also very sorry, if this matter can be resolved well, what the leader means is that he still hopes that you can continue to serve this brand, or we can let you go directly to the headquarters Go to work, and be responsible for the sales of the store, of course, these are things for later."

After seeing off the two people, Zhuang Yan let out a long breath and leaned her elbow on the counter. She was so busy these two days that she almost forgot. Where did the lost silk scarf go?
Zhuang Yan didn't listen to Yu Qianche's words, or didn't listen fully.After all, asking for leave at this time is guilty and irresponsible. She didn't do anything, so there is nothing to be guilty of, right?

This day was very lively. It was different from the previous few days of sales, but the investigators came and went, and finally alarmed the general manager of the mall.

The general manager met Yu Qianche several times, and he was very polite to Zhuang Yan, "I have already sent someone to adjust the surveillance video, but you have to know something in your heart. First, this shopping mall has just opened, and many equipments are not yet ready. Perfect, it is very likely that the camera on your side is a blind spot, after all, the counter is hidden too deep in the store. Even if the video is found, it may take a few days, which is a lot of work."

Although none of the news was good, Zhuang Yan was already very grateful.

"No matter what, I have to give it a try. This is not a matter of honor or disgrace for me alone, and I don't want to affect the market because of it, let alone Yu Qianche's shares here!"

The general manager nodded, and was about to leave with his hands behind his back. The salesperson opposite came over with a smile on his face, "General manager, you rarely come down to our front line. I just want to ask you some questions. You Would it be convenient for you to give me directions?"

"No time, you have a problem go to your floor manager."

In the workplace, it is a very taboo thing to do things by leapfrogging. When a woman is rejected on the spot, she can't bear it on her face.

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