Xia Yun got up from the bed, put on a thick sweater and ran to the study.

In the study, Xia Peizheng looked anxious, and it seemed that the problem he encountered was not simple.

"Which one is wrong?" Xia Yun asked worriedly.

"Look." Xia Pei handed over the printed information.

Xia Yun's heart twitched as soon as she saw the first page of the information.

Pure Run series...

The pure moisturizing series is the popular series of Qianhong Company, suitable for young skin.Because of the friendly features of product positioning and pricing, this series is very popular with the student party who support domestic products.

"The problem was first exposed on Weibo. Users said they were allergic to it once. In a hurry, people popped up on several forums and short video platforms, claiming that the product ingredients are allergenic." Xia Pei rubbed On the forehead, before he finished speaking, another call came in.

Xia Yun quickly went to the AL e-commerce platform to check the sales|sales evaluations in the online flagship store. As expected, in recent days, the Pure Run series has received a large number of negative reviews. Many people bought things during the National Products Festival. They found that they used them during the Spring Festival. problem.

Could it be that this batch of products really had a problem in a certain production process?
Xia Yun hurriedly changed her clothes and went out, and Xia Cheng and Xia Cheng respectively went to several OEM factories that signed a contract with Qianhong.

Qianhong has its own production workshop, but the output of the workshop is limited. Whenever there is a need to increase production during major festivals, it will cooperate with OEM factories.

But even so, the formula and core raw materials of the product are all checked by the production representative of Qianhong Company, so there should be no mistakes.

Xia Yun took a few samples, and Xia Cheng did the same. The two met in the company's laboratory, where the staff of the R&D department were already waiting.

The whole company was not supposed to go to work until the tenth day of the Lunar New Year, but the situation is critical now, and many departments have already sent representatives to resume work ahead of schedule.

Almost all the members of the PR department were present, and after an emergency meeting was held to discuss, everyone dealt with the PR issues in an intensive and orderly manner according to the work assigned.

The after-sales service department of the e-commerce department is also busy. Everyone is in a state of preparation and waiting for the next step instructions from the company's senior management.

But Xia Yun, who got the sample test results, was unable to come up with a conclusion for a while.

If it is really a problem on the OEM side, she thinks that it can be selectively recalled according to the production code.But the problem now is that all the products they sent for inspection showed no problem!
There is no problem, but it is the most troublesome.

Because if the official test results are really announced, the public will not just buy it.They are very likely to think that Qianhong is irresponsible and to preserve her reputation, so she forcibly dumps the blame on consumers and makes them pay for the consequences themselves.

If it really evolved into such a form, the loss would be immeasurable...

In any case, first of all, establish a responsible image!
Xia Yun told her father what she thought, but Xia Pei strongly disagreed with the practice of insisting on taking these infamys when she knew she was right.

"The samples you took are not representative, and you still have to test these products that have had accidents, so that you can reversely deduce what the problem is!" Xia Pei was very stubborn, "It must be a problem with a single channel, and now we need to Find out which channel it is."

"But the consumers who have used the problematic product are getting angry. In order to appease them, the company should also express its position first instead of investigating first." Xia Yun argued, "Dad, put yourself in your shoes, if I use a certain product , leading to hospitalization due to allergies, do you also hope to get an explanation and apology from the merchant as soon as possible? Whether it is their fault or not, attitude is very important."

Xia Pei insisted that apologizing first would be asking for trouble. Even though the public relations department had already stood on the same side as Xia Yun, Xia Pei still followed their statement and refused to release it, preferring to wait until the problematic product was recalled before dealing with it.

Qianhong's distributors in various parts of the country began to mail the problematic products back to the company one after another. However, around the Spring Festival, the logistics pressure was huge, and the problem samples could not be obtained for a while, and the public opinion disputes on the Internet continued to ferment.

Xia Yun can't take the risk of disobeying Xia Pei's intentions, but the top priority is to save the company's reputation. After thinking about it, she finally decided to pay the medical expenses of the allergic hospitalized consumers first out of her own pocket.

For the few people who were close to her, she personally brought a lawyer to visit them, and promised to consumers in person: "We will definitely investigate this matter, but the investigation and evidence collection process is too long to keep you waiting, so On behalf of the company, I will first compensate you according to the payment voucher provided by you."

For cities that are far away, Xia Yun notified the local market representatives to deal with it, and then compensated according to the data reported by the representatives.

At first, she went well, and the situation was quickly brought under control.

When Xia Pei heard the news, he thought that Xia Yun was being smart again, but the facts speak louder than words. Although consumers who have suffered from allergies have suffered and suffered, they all gave a positive attitude towards Qianhong's after-sales service. It received unanimous praise and finally saved a small part of the situation.

Xia Pei still didn't let go, but secretly added a sum of money to Xia Yun's account.

The successive flights caused Xia Yun to suddenly have acute bronchitis, but she received two injections, and after taking the medicine, she continued to rush on the way to settle the claim.

Everyone in the company said that the after-sales work should not be done by Xia Yun, the director of the operation department.

But with Xia Yun taking the lead, the linkage between various departments suddenly increased.

The company is a community of interests for everyone, and only when this turmoil gets through smoothly can they move towards a better future together.

So some people in the company began to work overtime voluntarily, and everyone had a sense of ownership in their hearts.

On the fourth day after the turmoil broke out, most of the data had already been sorted out.

"A total of 243 defective products have been recalled, 98 real-name complaints have been filed, 61 of which have been withdrawn, and the rest are being processed."

When Xia Pei urged the R&D department to check the contradictions of the problematic products, Xia Yun unexpectedly ran into Chai Yusen at the airport.
But after not seeing each other for a few days, Chai Yusen found that Xia Yun had lost weight.

Unlike her scientific weight loss before, he could clearly see that the collagen on her face was gone, her skin was dull, and there were fine lines around her eyes. She knew without asking, that she was under a lot of mental stress these days, and she didn't have a good rest. The estimate is also very general.

"People are like iron, and food is like steel. If you don't eat well, what can you do well? Don't you understand the truth that even three-year-olds understand?" Chai Yusen scolded her.

Xia Yun stuck out her tongue, like a student deliberately playing tricks in front of a strict class teacher, "I understand, I understand, isn't this a special period... I'm really afraid that if I follow my dad's example, the company will be completely cold. So I can only think of this stupid way. But I still have a sense of accomplishment! After all, the users who have received compensation have expressed that they will continue to trust and support us..."

In the waiting hall, she was babbling at first, but she fell asleep while talking!
Chai Yusen looked at her precarious body and hurriedly helped her up.

Xia Yun's long black and thick eyelashes are like two wings, quietly covering the lower eyelid, but they can't cover the dark blue under her eyes.

Her breathing was even and long, but because of her bad bronchitis, Xia Yun, who was sleeping soundly, let out a slight snoring sound.

Seeing Xia Yun like this, Chai Yusen suddenly regretted the nonsense about supporting her work.

He didn't want to see her participate in such a high-intensity work again!

When everyone thought that this turmoil was about to pass and Qianhong Company would only flourish, a prospective college student brought Qianhong Company to court with a lawsuit.

The girl claimed that she had passed the art examination of a well-known art academy in China, and that she could start her beautiful life after taking the college entrance examination next year.

But I never expected that because of the use of Qianhong Company's Pure Run series of products, she now has a systemic immune response, and the hospital is stepping up treatment for her, but the girl's condition has not been brought under control, and it is getting worse day by day. Serious day.

Nowadays, girls cannot return to school normally after school starts. Seeing that their bright future may be ruined because of this product, their family members are filled with righteous indignation and impassioned in front of the media cameras, as if they are not worthy of being human if they fight against each other to the end.

"Isn't this girl on your visit list?" Xia Pei called Xia Yun's mobile phone and asked why she didn't handle this complaint well.

Xia Yun was stunned, but fortunately, when she made the statistics at the beginning, she sorted and screened them according to the official contact information, so she only needed to recall the data to her father and state the facts to prove that this girl On the other hand, it's not because of her negligence at work that she didn't settle the claim, but that they didn't take the formal way to apply for compensation at all.

In this regard, the girl's family has already given the answer in front of the media.

"How did we know that your products have such a big problem! At first, I thought that my daughter's skin was delicate and prone to allergies, maybe it was our own problem! Who knew that it was because of using your products after being sent to the hospital. Garbage product!"

The girl's mother burst into tears, "We Minmin are really suffering... Thanks to you Qianhong, you are still a famous domestic brand with so many years of history, you stop now, don't lose face of our country!"

Xia Yun was going to rush to the house of this girl named "Zheng Zheng" immediately. Her home was located in Rongcheng, which was several provinces away from Jiangcheng where Xia Yun was at that time. The nearest flight to Rongcheng usually departed at 1am Point take off, and the flight time is 5 hours.

Chai Yusen accompanied Xia Yun to deal with Jiangcheng's affairs. The original plan was for Xia Yun to come back and sleep well, but Xia Pei's phone call to ask Xingshi to inquire about the crime was obviously meant to let Xia Yun continue to work harder.

Chai Yusen couldn't change Xia Pei, and the current crisis really needed someone to solve it. After thinking for a long time, he didn't stop Xia Yun in the end, but chose to fly with her again.

Years later, Chai Yusen's own companies and clubs resumed work one after another. He was unable to be present in person, so he paid the representatives of each unit to express New Year greetings to the employees on his behalf.

Originally, Mr. Chai was worried that Chai Yusen only had his future wife in his eyes, which might delay his business.

But after casually asking, I found that the work under Chai Yusen was running well, and the newcomer he signed had gained a firm foothold in Leyao Media, and Chai Yusen's influence had increased a lot, so he couldn't help but feel happy. There will be no additional pressure on Chai Yusen.

"We have some old friends in Rongcheng, right?" Mr. Chai asked his assistant Lin Ping.

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