The playwright lady overturned again
Chapter 312 Take it Seriously
Kong Xue's face turned pale, she didn't expect to be fired directly because of this incident.
Although the staff in the mall couldn't let Jian Moran deal with it, but if Jian Moran said such things, the manager would definitely not want her.
She looked at Jian Moran in fear, and in just two seconds, she shed tears and begged Jian Moran: "Miss Jian, please forgive me, my starting point is correct, I also want to protect the rights and interests of you merchants, I am being cautious, it is all for the sake of the overall situation, but it is just the wrong way, why can't you give me another chance?"
"I never give trash a chance." Jian Moran stared at her completely coldly, and said ruthlessly, "Your so-called safeguarding the rights and interests of merchants is only based on your own judgment. Self-righteous people are The most stupid thing is that the client has given you so many opportunities to verify the error, but you can't do it, so why should I give you the opportunity?"
Kong Xue knew now that she really had no chance.
Her expression drooped, full of loss and embarrassment, and her arrogance had completely disappeared just now.
She coaxed her eyes to look at Jian Moran, unwilling to give up this opportunity, and argued: "Miss Jian, I was in a bad mood today, so I couldn't help losing my temper. There are already many liars, so we can't look at them For the sake of good intentions, give me a chance to change my ways?"
Jian Moran laughed when he heard that, with merciless sarcasm in his brows and eyes: "In the workplace, no one will pay for your emotions. This is another stupid mistake you made."
Jian Moran withdrew her gaze, unwilling to look at her again, and said coldly: "Go out, I don't want to see you again, maybe other bosses will need a professional employee like you."
There is really no need for her to hate this kind of person for talking too much. If she does something wrong, she should pay a corresponding attitude. She will naturally give the opportunity to reform, but not to this kind of person.
Kong Xue wanted to say something, but Ji Jie had already stood in front of her, and persuaded her indifferently: "It's useless to talk more, you go out first, the boss is just dismissing you now, if you continue to pester, can you still be in Luoyang?" Finding a job in the city is another matter."
Sure enough, Ji Jie's threat was the most effective, Kong Xue couldn't say anything at once, and reluctantly went out again.
The manager finally came. He ran all the way here. He was sweating in the cold weather. He ran to Jian Moran and stood beside Jian Moran: "Why did Mr. Jian come in person? You should tell me in advance if you want to come for an inspection. Take a look." Today I am dealing with work in another place, so I am a little anxious to come here, and Mr. Jian must not blame the places that I have not taken care of well."
"How could I blame you?" Jian Moran smiled with her lips curled up. The smile was even amicable, and she looked very harmless and easy to get along with.
It was completely different from when he faced Kong Xue just now.
The manager breathed a sigh of relief, thinking that he really wouldn't be blamed, so he smiled flatteringly: "It's good that Mr. Jane doesn't blame him. I'm really busy with work at the end of the year. Is there something important for Mr. Jane to come here this time? Is there a new product that needs to be launched?"
Jian Moran took a deep look at the manager in front of him.
She didn't believe that this person didn't know that there was a problem that needed to be solved, but the other person wanted to pretend that nothing had happened, and wanted to get rid of this matter.
She raised the corners of her mouth slightly, her smile cooled down, and she said slowly: "Don't worry, you will not be busy soon."
The manager looked at Jian Moran suspiciously, and before he had time to ask anything, he heard Jian Moran ask coldly: "Manager Wang, now, let's talk about how to solve this matter, what about your dereliction of duty? We will talk about training and restraining the employees below.”
Cold sweat rolled down Manager Wang's forehead again.
It is said that the most difficult people in the Jane's Group are not the veterans of the board of directors, but the young newcomer Jian Moran.
At first, he didn't take it seriously, but now standing in front of him, he was subconsciously uneasy and hesitant.
After considering his tone for a long time, he said slowly: "We heard about this on the way here just now. It's just that the shopping guide is ignorant. The shopping guide is a newcomer and doesn't know the rules. He offended this, Miss Customer, you Don't worry, if you want to return the product, we will definitely refund you the full amount."
Lin Li sneered disdainfully, and asked on the spot: "Don't you need to check the tag to see if it's your clothes?"
"No...no need." The manager's tone trembled, a little nervous, and he scolded the ignorant Kong Xue thousands of times in his heart.
But Lin Li refused to give up, and said lightly: "I think it's better to confirm, the shopping record and yesterday's monitoring, call it out and see it clearly before returning the product. If you know what time I sold the clothes yesterday, you can check the monitoring of course."
She was suffocating anger in her heart, and her voice was naturally not pleasant.
The manager looked at Jian Moran with some embarrassment: "This...you don't need to be so troublesome, just return the order of [-] to [-] to you."
"Use it, do it according to the customer's instructions." Jian Moran also agreed with Lin Li's approach. Only in this way can the barrier between them be eliminated.
Moreover, Jian Moran has one more thing to confirm.
If the clothes are really sold from here... When did the price of Yu Ni's items become so high, it was completely beyond her expectation.
Didn't Ji Jie also say that there was a price war for a while?
Is this price recently adjusted back, or has it always been like this, or is this the price that I hate Ogilvy & Mather's price war enough to lower.
After Jian Moran said so, Manager Wang could only follow Lin Li's request. After adjusting the shopping records and monitoring, a group of people stared at the monitoring screen. Manager Wang bit the bullet and said, "Miss Lin, thank you, the clothes are indeed from We bought it here, if you find something you are not satisfied with, we will return it for you."
The clothes that Lin Li brought were placed on the cabinet at the front desk, and the front desk went to fetch all the bags.
Lin Li took out a piece of clothing and patted it coldly in front of Jian Moran: "Look for yourself, are your clothes worth the price? The quality wasn't so bad before, but it's getting worse and worse recently. It looks good, but not only the quality is poor, the hair shedding is serious, the thread is threaded, and the price is more expensive than before.”
Jian Moran took the clothes and took a look. Although the thank you problem she said was not obvious, there were indeed these problems when she looked carefully.
When Lin Li mentioned this matter, she still felt somewhat disappointed and embarrassed, and said angrily, "When I bought it yesterday, I was in a hurry."
She explained: "Because I am a long-term customer here, but I haven't come to Yuni for a while, but I still trust this brand, so I didn't check the quality at all, so I just placed an order gone."
The more Lin Li said, the angrier she became, and her expression became more solemn: "But I didn't expect that after I took it home, there would be such clothes. If you now suspect that these clothes are defective products I bought outside, you can take them out on the spot. Take those clothes you hang outside for comparison."
There is no need to make comparisons, Jian Moran can recognize it, thank you, the clothes are taken here, because the way of handling the inner buckle is something that the pirates outside can't learn.
Jian Moran's face sank completely, with a serious expression on his face, he stared at Manager Wang and asked, "What's going on?"
Manager Wang hesitated and didn't dare to look into Jian Moran's eyes. After realizing it, he quickly shirked his responsibility: "Mr. Jian, I don't know about that. The clothes are shipped directly from the headquarters company, and we haven't inspected them for quality problems. Standard, we can only sell it after passing the company’s quality inspection department.”
"Okay, this matter is out of your control, what about the price?" Jian Moran smashed the clothes in his hand heavily, his face sunk as if soaked in ink, "Why is the price so ridiculously high? There may be discrepancies in the report submitted in the next quarter, right?"
The manager really didn't expect that Jian Moran would come to the store suddenly today, it was a coincidence that she saw this farce.
Otherwise, his scene would not be as passive as it is now, there must be some perfunctory excuses to deal with Jian Moran.
But now that everything has been caught, there is no explanation.
Jian Moran took a deep breath, and looked at the manager with disgust: "We will deal with this matter later, you go and deal with the customer's chargeback first."
Manager Wang hurried down to get busy, and Jian Moran had the opportunity to say to Lin Li: "I'm really sorry, if I didn't want to come here today to have a look, I really didn't know that there was such a big problem with the clothes. We will definitely solve the problem satisfactorily, not only for you, but also for the customers who bought this batch of Yu Ni clothes, I hope Miss Lin will give us another chance."
It's good to be able to retain a customer, Jian Moran doesn't want to lose any customers, and this customer is also a long-term customer of Yu Ni.
Lin Li finally calmed down, looked at Jian Moran and said, "I also know that most of you, the principals, don't know about the problems this time, but your subordinate management organization has too many problems."
Lin Li is more or less a small leader in the place where she works, and she is more transparent in seeing problems.
She slowed down her voice, and said lightly: "I'm afraid it will not be so easy to maintain your Yu Ni's reputation. If you can really give a satisfactory explanation, and the quality of the clothes will be guaranteed in the future, I will naturally not have trouble with high-quality brands. "
What Jian Moran wanted to hear was this sentence. When she heard this, she instantly felt relieved, and quickly said: "You can rest assured, I will definitely solve this problem. After all, it is related to whether Yu Ni can Keep going."
There was a quality problem once before. Jian Moran didn't expect that she just focused on developing new foreign projects for a while, and then repeated the same mistakes.
This time, she will definitely not be as easy to negotiate as last time.
If you can't even gain a firm foothold in the domestic market, what about entering the foreign market?
The domestic clothing industry is not a leader, nor is it top-notch. If she can't stand up for this, how can she compete with big foreign brands?
Lin Li's order was quickly processed, and Jian Moran went to Manager Wang's office.
Manager Wang stood awkwardly opposite Jian Moran, lowered his eyes and did not dare to look her in the eye, and said vaguely: "Mr. Jian, the pricing is naturally not something I can decide on my own. The price must have been reported to the head office. It was decided later, I am only responsible for letting my subordinates formulate the sales plan and pricing, and the person who finalizes the price is not me."
For the first time, shirk responsibility.
Although the staff in the mall couldn't let Jian Moran deal with it, but if Jian Moran said such things, the manager would definitely not want her.
She looked at Jian Moran in fear, and in just two seconds, she shed tears and begged Jian Moran: "Miss Jian, please forgive me, my starting point is correct, I also want to protect the rights and interests of you merchants, I am being cautious, it is all for the sake of the overall situation, but it is just the wrong way, why can't you give me another chance?"
"I never give trash a chance." Jian Moran stared at her completely coldly, and said ruthlessly, "Your so-called safeguarding the rights and interests of merchants is only based on your own judgment. Self-righteous people are The most stupid thing is that the client has given you so many opportunities to verify the error, but you can't do it, so why should I give you the opportunity?"
Kong Xue knew now that she really had no chance.
Her expression drooped, full of loss and embarrassment, and her arrogance had completely disappeared just now.
She coaxed her eyes to look at Jian Moran, unwilling to give up this opportunity, and argued: "Miss Jian, I was in a bad mood today, so I couldn't help losing my temper. There are already many liars, so we can't look at them For the sake of good intentions, give me a chance to change my ways?"
Jian Moran laughed when he heard that, with merciless sarcasm in his brows and eyes: "In the workplace, no one will pay for your emotions. This is another stupid mistake you made."
Jian Moran withdrew her gaze, unwilling to look at her again, and said coldly: "Go out, I don't want to see you again, maybe other bosses will need a professional employee like you."
There is really no need for her to hate this kind of person for talking too much. If she does something wrong, she should pay a corresponding attitude. She will naturally give the opportunity to reform, but not to this kind of person.
Kong Xue wanted to say something, but Ji Jie had already stood in front of her, and persuaded her indifferently: "It's useless to talk more, you go out first, the boss is just dismissing you now, if you continue to pester, can you still be in Luoyang?" Finding a job in the city is another matter."
Sure enough, Ji Jie's threat was the most effective, Kong Xue couldn't say anything at once, and reluctantly went out again.
The manager finally came. He ran all the way here. He was sweating in the cold weather. He ran to Jian Moran and stood beside Jian Moran: "Why did Mr. Jian come in person? You should tell me in advance if you want to come for an inspection. Take a look." Today I am dealing with work in another place, so I am a little anxious to come here, and Mr. Jian must not blame the places that I have not taken care of well."
"How could I blame you?" Jian Moran smiled with her lips curled up. The smile was even amicable, and she looked very harmless and easy to get along with.
It was completely different from when he faced Kong Xue just now.
The manager breathed a sigh of relief, thinking that he really wouldn't be blamed, so he smiled flatteringly: "It's good that Mr. Jane doesn't blame him. I'm really busy with work at the end of the year. Is there something important for Mr. Jane to come here this time? Is there a new product that needs to be launched?"
Jian Moran took a deep look at the manager in front of him.
She didn't believe that this person didn't know that there was a problem that needed to be solved, but the other person wanted to pretend that nothing had happened, and wanted to get rid of this matter.
She raised the corners of her mouth slightly, her smile cooled down, and she said slowly: "Don't worry, you will not be busy soon."
The manager looked at Jian Moran suspiciously, and before he had time to ask anything, he heard Jian Moran ask coldly: "Manager Wang, now, let's talk about how to solve this matter, what about your dereliction of duty? We will talk about training and restraining the employees below.”
Cold sweat rolled down Manager Wang's forehead again.
It is said that the most difficult people in the Jane's Group are not the veterans of the board of directors, but the young newcomer Jian Moran.
At first, he didn't take it seriously, but now standing in front of him, he was subconsciously uneasy and hesitant.
After considering his tone for a long time, he said slowly: "We heard about this on the way here just now. It's just that the shopping guide is ignorant. The shopping guide is a newcomer and doesn't know the rules. He offended this, Miss Customer, you Don't worry, if you want to return the product, we will definitely refund you the full amount."
Lin Li sneered disdainfully, and asked on the spot: "Don't you need to check the tag to see if it's your clothes?"
"No...no need." The manager's tone trembled, a little nervous, and he scolded the ignorant Kong Xue thousands of times in his heart.
But Lin Li refused to give up, and said lightly: "I think it's better to confirm, the shopping record and yesterday's monitoring, call it out and see it clearly before returning the product. If you know what time I sold the clothes yesterday, you can check the monitoring of course."
She was suffocating anger in her heart, and her voice was naturally not pleasant.
The manager looked at Jian Moran with some embarrassment: "This...you don't need to be so troublesome, just return the order of [-] to [-] to you."
"Use it, do it according to the customer's instructions." Jian Moran also agreed with Lin Li's approach. Only in this way can the barrier between them be eliminated.
Moreover, Jian Moran has one more thing to confirm.
If the clothes are really sold from here... When did the price of Yu Ni's items become so high, it was completely beyond her expectation.
Didn't Ji Jie also say that there was a price war for a while?
Is this price recently adjusted back, or has it always been like this, or is this the price that I hate Ogilvy & Mather's price war enough to lower.
After Jian Moran said so, Manager Wang could only follow Lin Li's request. After adjusting the shopping records and monitoring, a group of people stared at the monitoring screen. Manager Wang bit the bullet and said, "Miss Lin, thank you, the clothes are indeed from We bought it here, if you find something you are not satisfied with, we will return it for you."
The clothes that Lin Li brought were placed on the cabinet at the front desk, and the front desk went to fetch all the bags.
Lin Li took out a piece of clothing and patted it coldly in front of Jian Moran: "Look for yourself, are your clothes worth the price? The quality wasn't so bad before, but it's getting worse and worse recently. It looks good, but not only the quality is poor, the hair shedding is serious, the thread is threaded, and the price is more expensive than before.”
Jian Moran took the clothes and took a look. Although the thank you problem she said was not obvious, there were indeed these problems when she looked carefully.
When Lin Li mentioned this matter, she still felt somewhat disappointed and embarrassed, and said angrily, "When I bought it yesterday, I was in a hurry."
She explained: "Because I am a long-term customer here, but I haven't come to Yuni for a while, but I still trust this brand, so I didn't check the quality at all, so I just placed an order gone."
The more Lin Li said, the angrier she became, and her expression became more solemn: "But I didn't expect that after I took it home, there would be such clothes. If you now suspect that these clothes are defective products I bought outside, you can take them out on the spot. Take those clothes you hang outside for comparison."
There is no need to make comparisons, Jian Moran can recognize it, thank you, the clothes are taken here, because the way of handling the inner buckle is something that the pirates outside can't learn.
Jian Moran's face sank completely, with a serious expression on his face, he stared at Manager Wang and asked, "What's going on?"
Manager Wang hesitated and didn't dare to look into Jian Moran's eyes. After realizing it, he quickly shirked his responsibility: "Mr. Jian, I don't know about that. The clothes are shipped directly from the headquarters company, and we haven't inspected them for quality problems. Standard, we can only sell it after passing the company’s quality inspection department.”
"Okay, this matter is out of your control, what about the price?" Jian Moran smashed the clothes in his hand heavily, his face sunk as if soaked in ink, "Why is the price so ridiculously high? There may be discrepancies in the report submitted in the next quarter, right?"
The manager really didn't expect that Jian Moran would come to the store suddenly today, it was a coincidence that she saw this farce.
Otherwise, his scene would not be as passive as it is now, there must be some perfunctory excuses to deal with Jian Moran.
But now that everything has been caught, there is no explanation.
Jian Moran took a deep breath, and looked at the manager with disgust: "We will deal with this matter later, you go and deal with the customer's chargeback first."
Manager Wang hurried down to get busy, and Jian Moran had the opportunity to say to Lin Li: "I'm really sorry, if I didn't want to come here today to have a look, I really didn't know that there was such a big problem with the clothes. We will definitely solve the problem satisfactorily, not only for you, but also for the customers who bought this batch of Yu Ni clothes, I hope Miss Lin will give us another chance."
It's good to be able to retain a customer, Jian Moran doesn't want to lose any customers, and this customer is also a long-term customer of Yu Ni.
Lin Li finally calmed down, looked at Jian Moran and said, "I also know that most of you, the principals, don't know about the problems this time, but your subordinate management organization has too many problems."
Lin Li is more or less a small leader in the place where she works, and she is more transparent in seeing problems.
She slowed down her voice, and said lightly: "I'm afraid it will not be so easy to maintain your Yu Ni's reputation. If you can really give a satisfactory explanation, and the quality of the clothes will be guaranteed in the future, I will naturally not have trouble with high-quality brands. "
What Jian Moran wanted to hear was this sentence. When she heard this, she instantly felt relieved, and quickly said: "You can rest assured, I will definitely solve this problem. After all, it is related to whether Yu Ni can Keep going."
There was a quality problem once before. Jian Moran didn't expect that she just focused on developing new foreign projects for a while, and then repeated the same mistakes.
This time, she will definitely not be as easy to negotiate as last time.
If you can't even gain a firm foothold in the domestic market, what about entering the foreign market?
The domestic clothing industry is not a leader, nor is it top-notch. If she can't stand up for this, how can she compete with big foreign brands?
Lin Li's order was quickly processed, and Jian Moran went to Manager Wang's office.
Manager Wang stood awkwardly opposite Jian Moran, lowered his eyes and did not dare to look her in the eye, and said vaguely: "Mr. Jian, the pricing is naturally not something I can decide on my own. The price must have been reported to the head office. It was decided later, I am only responsible for letting my subordinates formulate the sales plan and pricing, and the person who finalizes the price is not me."
For the first time, shirk responsibility.
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