To become the richest man from the beginning of the game

Chapter 1492 Whispering
What Lu Mingliang said, Nie Yunsheng would not be able to straighten it out.

Astonished, confused!
You are a young man, why don't you play your cards according to the routine?
This kind of thing can be said casually in the live broadcast?
Your brain is flooded!

Nie Yunsheng almost thought that he had a hearing problem, and heard some sounds that should not exist in this world at all.

Lu Mingliang's remarks pointed directly at Shengyun Group's responsibility as a platform party, and clearly pointed out the fact that they provoke customers and couriers to fight among themselves and stay out of the matter, and even handed over all similar platform companies to AOE.

You must know that many of the huge Internet giants in China are all platforms.

In addition to express delivery, which outlets have risen rapidly in the past two years, such as taxis, renting houses, takeaways, etc., which one is not a platform?
The reason why many big capitals have entered the mobile Internet and poured a lot of money into these companies is not because they saw a ready-made business model?

First burn money to subsidize, expand market share, control customers and grassroots employees, establish a sound business network, and then use all means such as competition and acquisitions to kill or swallow competitors to form a de facto monopoly position, and then find a way Get your money back.

Food delivery companies are trying to find ways to make money from merchants, delivery staff, and customers; housing agency companies are trying to find ways to pay intermediary fees for intermediaries and home buyers.

The courier companies may be relatively better. After all, this industry is far from being a de facto monopoly. No one has truly achieved a market position that is unambiguous. Sometimes the couriers will fight each other on price, so they are relatively restrained. obvious.

But anyway, this is what Nie Yunsheng and Shengyun Group are working on.

This matter is not a secret, and many people know it well, but there is nothing they can do about it.

Because for ordinary people, even if you know the wishful thinking of these platforms, can you still not use them?

Various big platforms are fighting each other. Customers can indeed enjoy a lot of subsidies, but this kind of struggle will eventually stop. The big platforms will compromise and accept each other. Everyone shakes hands and establishes a monopoly industry. Big platform, happy to make money together.

It is not easy for customers to vote with their feet. In the end, there are only two choices: either use it or not.

But in the era of mobile Internet, it just has to be used.So I can only bleed, and obediently spit out all the money subsidized by the previous platform.

Of course, the matter is such a matter, but you can't talk nonsense.

Because the word "monopoly" is a huge negative public opinion for these big platforms.

Customers discuss and discuss casually in private, as long as there is not too much heat, then there is no big problem.

For these platforms, of course, this kind of thing must never be mentioned, or even hinted at. This is a tacit understanding between each other.

After all, business competition, even if it is a handshake and mutual acquisition, is nothing more than a matter of earning more and earning less.

But if you really publicize this secret and tear away the last fig leaf, it is tantamount to turning the table, smashing the pot, ruining the business of all platforms that use similar models, and making everyone have nothing to eat.

There are only individuals who betray class in the world, how can there be a class who betray interests?

Therefore, for Nie Yunsheng, Lu Mingliang's speech has gone beyond the category of "not talking about martial arts". He came from the explosion!
More importantly, the tone of this Lu Mingliang's speech is really awkward...

What Nie Yunsheng didn't know was that the narration in "Game Producer" was voiced by Lu Mingliang.

Lu Mingliang himself has a bit of a duck voice. Although he didn't squeeze his voice like the dubbing in "Game Producer" this time, he was full of sarcasm after all, so he was naturally a bit yin and yang.

That's it, it's enough to make Nie Yun angry.

But speaking of this, Nie Yunsheng couldn't leave.

Because leaving now would be tantamount to admitting his guilt and what Lu Mingliang said.

He calmed down his shocked mood, and even squeezed out a seemingly calm smile: "As a platform, of course we will also bear certain responsibilities. As a representative of the company, I condolences to the couriers and mediates conflicts between couriers and customers. , isn’t this taking responsibility?”

"It is true that our platform also has some deficiencies. We are working hard to improve these, and it takes time to improve. Mr. Lu, is the service of Headwind Logistics perfect? ​​Has there been any flaws or mistakes?"

Lu Mingliang smiled: "The service of Headwind Logistics is certainly not absolutely perfect, but it is sincere enough."

"Mr. Nie committed a very classic logical fallacy, which is a false dilemma: push a topic to two different extremes, as if the opposite of imperfection is absolute perfection."

"In fact, imperfection is also hierarchical. We really can't achieve 100 points, but from 10 points to 90 points, every step will have a huge impact on the customer experience. As for Headwind Logistics and Shengyun Group respectively achieved How many points... I believe that it can be clearly seen with a little research on customer satisfaction data."

The corner of Nie Yunsheng's mouth twitched slightly, this topic was beaten to death by Lu Mingliang again.

customer satisfaction?
Nie Yunsheng knew very well, why did Shengyun Express compare with NFL in terms of customer satisfaction?I can't catch up with the rocket!
Seeing that Nie Yunsheng fell into a passive position, a vice president next to him hurriedly took over the conversation and changed the subject: "Mr. Lu, the customer satisfaction of Headwind Logistics is indeed very high. We admit this. But it must be stated that the business of Headwind Logistics is ultimately It provides services for a limited number of customers in a limited area, while Shengyun Express’s business is spread all over the country.”

"The development levels and specific conditions are different in different regions of the country. How can we generalize it? We, Shengyun Express, have been working hard to provide good services to customers all over the country, and we are constantly improving and improving."

"For example, we have invested a lot of money to build express cabinets and community post stations for various cities and communities, and we are gradually improving our service level."

"To use an inappropriate analogy, first-tier cities and second- and third-tier cities can be said to be two completely different test subjects. Headwind Logistics scored 90 points in one subject, but did not take the test at all in the other; I scored 80 points in the test."

"Mr. Lu said that he beat us with only one subject. Doesn't it seem biased?"

Lu Mingliang smiled and nodded: "Well, the comparison made by the vice president is really inappropriate. First of all, whether Shengyun Express has achieved 80 points, I believe customers will naturally have the answer in their hearts. Your scoring standards for your business, It’s a little too loose.”

"Every customer knows whether the service gap between Headwind Logistics and Shengyun Express is 90 points or 80 points."

"Secondly, it's not that Headwind Logistics didn't take the test in the second- and third-tier cities. Our next target is the second- and third-tier cities, and we promise that express delivery services will never be discounted. Customers in second- and third-tier cities and customers in first-tier cities, We are all treated equally.”

"I really want to ask the vice president a question: You said that Shengyun Express has invested a lot of money to build express cabinets and community stations for various cities and communities, which has improved the service level... Has it really improved? Really? Do you care about customers?"

The vice president stuck his neck: "Why didn't you get promoted? Why didn't you consider customers?"

Lu Mingliang smiled slightly: "Oh, the goods that were supposed to be delivered to the door were thrown directly into the express cabinet without even making a phone call. Is this called service improvement?"

"Throwing large items at the post station does not deliver the goods to the door, but only provides customers with a cart. Is this called service improvement?"

"The boss of the post station posted a notice at the door of the post station that 'it will be returned if you don't pick it up in two days', forcing customers to come and pick it up as soon as possible so as not to occupy the shelf. Is this called service improvement?"

"Even some courier owners don't even care about finding couriers. Customers do everything from finding couriers to getting out of the warehouse by themselves. Is this called service improvement?"

"When customers go to the express cabinet to pick up the package, they have to read the advertisement first, and have to skip the QR code for the reward. Is this called service improvement?"

"If I remember correctly, the express delivery must be delivered to the door. This is clearly stipulated by the law, right?"

"Send a symbolic text message and feel that you have entered the obligation stipulated by the law? To be honest, customers are too easy to bully."

Nie Yunsheng coughed twice: "Whether the express delivery will be delivered to the door or not depends on the specific situation at the time. Some customers are office workers, work very hard, and get off work very late. Even if the express delivery brother delivers the goods to the door, there is no one at home, and It cannot be thrown at the door, it is easy to lose, in this case, it is convenient for customers to put it in a courier cabinet or post station and let customers pick it up after get off work.”

Lu Mingliang smiled and shook his head: "Mr. Nie is starting to pretend to be confused again."

"I don't deny that this kind of situation does exist, so NFL provides customers with different service options: if it is not convenient for door-to-door delivery, you can choose to pick it up at the NFL station; if you want to have it delivered to your door, you can make an appointment time."

"For some customers, they really don't mind picking it up, but how many of them want home delivery, but you haven't met their needs? Even if they complain repeatedly, you are still indifferent?"

"In my opinion, Mr. Nie's remarks are nothing more than a high-sounding excuse. The so-called spending huge sums of money to build express cabinets and community post stations is to save costs and spread all the cost of the last mile on the customers themselves."

"Why don't Mr. Nie briefly introduce how many couriers can be eliminated after the courier cabinets and community post stations are fully rolled out? How much profit is there?"

Nie Yunsheng was speechless again, because he didn't dare to insist that Shengyun Express didn't abolish the couriers.

Firstly, too many people know about the abolition of the courier, and it is impossible to hide it; It was caused by the abolition of couriers by Shengyun Express.

If Nie Yunsheng dared to say that he hadn't done it, Lu Mingliang would probably take out photos of the express cabinets and the community post stations being full in the next minute to slap him in the face.

It will only make the situation more passive.

Another vice president hurriedly explained: "Mr. Lu should be very clear that the profit of the express delivery industry is very meager now. Compared with the expensive and slow service of foreign express delivery, the domestic express delivery business is already of high quality and low price. Although Shengyun Group is not the best in terms of service, it is not too much to say that it is excellent, and the important thing is that the price is absolutely low, and it can send express delivery all over the country for only one or two yuan."

"Mr. Lu's words are a little bit like meat: the best service means high prices, but many of our customers are not economically able to support such high prices. They would rather reduce some service quality than Lower some prices."

"I think Shengyun Express's approach is more in line with the current market demand. What does Mr. Lu think?"

Lu Mingliang shook his head slightly, with a disappointed expression on his face: "I thought that all of you were high-level executives of Shengyun Group, who could make some high-level comments on the current situation of the express delivery industry, but I didn't expect that there were already some comments on the Internet. Some of the rhetoric?"

"It really disappoints me!"

(End of this chapter)