I want to be a giant of Hong Kong Island

Chapter 282 [Success is also Xiao He, defeat is also Xiao He! 】

"Everyone is an elite in shopping malls. They have done better and better in the past few years, and I can give you less and less advice; however, I am very happy with this result." Wu Guangyao first praised everyone.

Of course, Wu Guangyao was telling the truth. Metro has been going smoothly in the past few years. Except for his own foresight, the rest is due to these people.

To be praised by the boss behind the scenes, everyone's faces are filled with smiles!

"Then everyone tell me about the progress of the work they are responsible for!" Changing his tone, Wu Guangyao got straight to the point.

The purpose of holding this meeting is to get acquainted with these middle and high-level managers and hear about their specific work progress.

"Mr. Wu, Metro's large supermarkets in France will open on Christmas Day, while those in Germany are preparing to open on New Year's Day. In the field of large supermarkets, our Metro supermarkets have a complete range of goods and are arranged in an orderly manner." Donald as The first vice president under the president naturally took the lead in reporting.From large supermarkets to small convenience stores, and finally to the McDonald's fast food chain, I picked up the key points one by one and wanted to report to Wu Guangyao.

Metro has been planning to enter France and Germany for several years!

Waiting until now is just to lay a solid foundation in the UK, so that there is no worries.

At this time, the Metro Group may be a little smaller than Tesco in terms of scale; but in terms of overall value, the London consortium is more inclined to Metro.

Then Walter, who is in charge of the supply chain and warehouse, said: "The word 'supply chain' proposed by Mr. Wu is a great progress and a miracle for the entire retail business. Based on this proposal, I will strengthen the connection and docking with suppliers and do When the goods are complete, the replenishment is fast, and the price is low; the world's largest supply chain system has been created. A total of more than 5000 suppliers have formed our supply chain. This is currently the world's best supply system and the supply with the most smooth information. chain."

It can be seen that these people are very proud, because Metro Supermarket has not only achieved success, but is also crazily sought after by those consortiums.

Kailinna secretly observed Wu Guangyao, and found that Wu Guangyao's face was a little unnatural, and immediately thought in her heart that the behind-the-scenes boss might have caught everyone.

Keira said cautiously: "Our Metro has always put the 'reserve talents' plan as the top priority. Every year during the graduation season, we will enter colleges and universities to recruit."

After listening to the words of the three vice presidents, Wu Guangyao actually didn't have much opinion;
But there are two points that need to be raised, otherwise it will be too late when the day comes.

It has always been Wu Guangyao's style to plan ahead!
"Vice President Donald, you emphasized 'self-service' just now, is it not enough to do enough in 'service'? If I were a customer, I certainly hope that the supermarket's 'self-service' will do a good job, but I would rather I want to experience a good 'service'. For example, I have selected a product, and this product needs to be weighed. Who should I contact? If it is too troublesome, I may put it back immediately; another example, I fancy seafood, but no one Help me handle and entertain for the first time, so who will buy it?"

"Service is really important, and the service is in all aspects. In summary, customers have a very pleasant experience!"

"If the service is not done well, one day, customers will lose their patience; then the 'supply chain', the wealth code we rely on for survival, will be more like a pillar of shame, nailed to everyone."

"We have an old saying in China called 'Success is Xiao He, and failure is Xiao He'. Let me tell you the story behind this sentence."

These people may not understand Wu Guangyao's words at once; but Wu Guangyao decided to pay close attention to "service" and "experience" in Metro.

Wu Guangyao is quite sure of this point. Compared with 'self-help' and 'supply chain', 'service' is much more important!
Later, Tesco was very self-serve in the 60s, so it paid more attention to the suppliers but neglected the customers.

But this once prosperous wealth chain depreciated so much in the 80s and [-]s that "Learn from Tesco" became a British buzzword, which means turning victory into defeat.

Its biggest shame is that Imperial Tobacco, a major player in the British tobacco industry, considered buying Tesco as part of the company's diversification strategy, but finally gave up because it worried that Tesco might damage Imperial Tobacco's brand image.

This is simply a great shame. It is a disgraceful thing for others to think of buying you Tesco!

After listening to Wu Guangyao's long speech, everyone in the conference room lowered their heads, and even Kaila looked a little unnatural;
The behind-the-scenes boss is like a prophet, who can already guess what will happen decades later.

Could this be the password to his success?
"Mr. Wu, we will definitely keep your teachings in mind and implement them earnestly!" Donald, who was the first to react, said, if he doesn't express his position at this time, is it possible that the boss behind the scenes should look down on everyone?

For a while, everyone reviewed it one after another, and obviously listened to it!

As for the implementation, Wu Guangyao planned to let Kaila set up an experience department afterwards, randomly find people outside to experience, and use bonuses to encourage experiencers to give opinions.

Wu Guangyao nodded and continued: "If you want to provide good service, you should consider whether our management is directly facing customers, or the grassroots employees are facing customers?"

"Of course, the grassroots employees are mainly dealing with customers!" Karina replied.

"Then you have to think about how to let the grassroots employees provide better service to customers. If you only rely on the company's system and management's scolding, I believe that these grassroots employees will not be sincere to customers, because they have no feelings. The sincerity from the company! Kailina, don’t you think so?” Wu Guangyao named Kailinna, neither happy nor angry.

"Yes, what you said makes sense!"

"Then what do you say?"

Kailinna felt the strong pressure from Wu Guangyao, even if she was a duck to water in the social circle and administrative management; but at this moment, Kailinna felt as if she was facing a god.

After sorting out her thoughts, Kailinna expressed her thoughts!

Wu Guangyao was quite satisfied after hearing this, because Kai Linna didn't directly mention salary increase, but increased the number of annual leave days, birthday benefits and other aspects.

Wu Guangyao has been a boss for many years. In his previous life and in his present life, he understands a truth very well: the salary of employees should not be too high compared to those offered by their peers. It can be almost or a little bit higher, because employees always feel that they are worth more, and they will not fulfilled.

If you really want to treat employees well, you can start with other benefits, so that employees will accept your kindness more.

"Vice President Kailina said something. You should study it in detail. The welfare of all employees must let everyone have a kind of 'home' care. We treat them like family members, and they will treat customers better. Finally, I would like to add one point , Dignity belongs to everyone, so the Metro Group will never allow things that trample on the dignity of others; if there is a management that does this, then we will be held accountable to the end."

"Okay! Today I will summarize again, that is two points: first, treat customers well; second, treat employees well"

After the meeting ended, Wu Guangyao and Kaila came to the office, and Kaila threw herself into Wu Guangyao's arms immediately, refusing to leave, and the little secretary hurriedly closed the office door.

"What's the matter? I didn't educate you, so why do you still feel wronged?" Wu Guangyao said to Kaila in the wrong direction.

"That's not it, I just think I admire you so much!"

(End of this chapter)