Chapter 380
"Manager Shao, let me negotiate with the other party when I go in later. If it doesn't work, you can go out."
At the door of a coffee shop in Longcheng, Han Liya said to Shao Haoyang beside her.
She is wearing a lavender suit with a small fragrant style, and her lower body is a slim and fitted hip skirt. Her round curves are undoubtedly revealed. Her slender legs are wrapped in black silk, showing her amazing charm. She is stepping on high heels, making her legs more and more perfect. .
There is light makeup on the face, no exaggerated eye shadow and lipstick, but it is still extremely beautiful.
Needless to say, he deserves to be the public relations manager of Luyi Company.
It is "professional".
Although the first phone contact with Jiang Bai ended unhappy, Han Liya did not give up, and soon contacted Jiang Bai again, and somehow got him to agree to meet and chat.
No, I drove to Dragon City with Shao Haoyang.
The basic strategy is to give courtesy first and soldiers later.
If it can be resolved peacefully, try to resolve it peacefully, and if legal affairs can not be resorted to, then it will be handled by public relations.
If there is really no way to persuade Jiang Bai to withdraw the lawsuit, then consider Shao Haoyang's pressure.
Shao Haoyang was wearing a dark gray suit and black leather shoes. The back hair style was not damaged by the wax, and the gold-rimmed glasses made him look a little more elegant.
Wen Yan didn't say anything, just smiled and nodded.
Then the two walked into the coffee shop.
During this time period, there were not many customers in the coffee shop, and it was very empty, so the two of them took a glance and saw Jiang Bai who had arrived early.
"Mr. Jiang, I have admired your name for a long time. I am your loyal fan. I didn't expect Mr. Jiang to be so young and handsome. When I leave later, Mr. Jiang must take a photo with me." Han Liya's face was full of bright smiles. With a smile, he walked over while talking.
Jiang Bai sat on the chair and didn't get up. He just nodded with a smile and pointed to the seat opposite: "Mr. Han, please sit down. I'll treat you to drink."
As he spoke, he raised his hand and snapped his fingers, and soon a waiter came over.
"Mr. Jiang's kindness, if I refuse, will I not give Mr. Jiang face, I will have a glass of American style, how about you, Manager Shao?"
Han Liya didn't refuse too politely.
Because this will make the two parties more alienated, on the contrary, it is a polite acceptance, which is more conducive to the subsequent negotiations.
She knows this well.
Shao Haoyang ordered a cappuccino, and his eyes fell on the man beside Jiang Bai.
Luo big shape!
Sure enough, he came too.
Shao Haoyang's pupils shrank slightly, and he nodded to Luo Daxiang.
The latter responded politely.
Then Han Liya sat down opposite Jiang Bai and Luo Dazhuang.
Four people, two against two.
"Boss Han wants to say that we can start now. It's not the first time we've met, so we don't need to waste time laying the groundwork, just talk straight to the point." Jiang Bai said lightly.
Han Liya pursed her lips and smiled, nodded and said, "Mr. Jiang is so straightforward, so I won't hide it."
"Actually, I came to you because you sued our company. I don't think it is necessary to make such a fuss. It will have a great negative impact on our company, and it is not a good thing for you, right? ?”
Jiang Bai said lightly: "Mr. Han, I thought that many things had been clarified when I called earlier, but now it seems that you still have some doubts."
"Then I'll say it again in person."
"As for my request, you should know it, and it is clearly written in the copy of the complaint, so I won't repeat it."
"Just one sentence, if your company agrees, I will withdraw the lawsuit immediately. If you don't agree, then we will meet in court."
Jiang Bai shrugged: "It's that simple."
Opening your mouth means that your attitude is very firm, and you don't leave room for the other party at all.
Han Liya blinked.
In her career, she has seen many people like this who are very decisive and determined to put on a "no negotiable" attitude.
But most of these people are paper tigers, they just want to gain some advantage in the next negotiation.
Not really holding back an inch.
but……
At this time, Jiang Bai was sitting opposite, and Han Liya was really unsure.
On the way to Dragon City, she watched all Jiang Bai's videos, and had a longer and fuller understanding of his character.
To put it simply, this person doesn't take hard things, he is stubborn. Looking at his affairs, there are almost no examples of concessions.
But Han Liya will definitely not give up so easily.
In fact, doing public relations has some similarities with sales, that is, both need patience and tenacity!
As a salesperson, if the customer says "no" and you give up, then wait for the Northwest Wind, and don't try to sell the things you sell.
The same goes for PR.
When dealing with problems, you will definitely encounter various obstacles. The most important thing is not to give up easily.
It's easy to give up, but if you stick to it, there may be a turning point.
Han Liya clasped her hands together, pursed her mouth slightly, and said with a pitiful look: "Mr. Jiang, you have hundreds of millions of fans on the whole network, you are a person who does great things, and I am an ordinary wage earner. I came to you with a military order, and if I return without success, I will really lose my job."
"Look, I have come all the way to find you, at least I believe you can see my sincerity."
"If you have something to say, talk about it, and if you have something to discuss."
"You are such a big internet celebrity, you certainly won't embarrass me, a wage earner, just because of such a trivial matter, right?"
After finishing speaking, he blinked again "Baji Baji".
The long eyelashes are flickering.
Jiang Bai's face softened slightly.
Although he is not the kind of animal that thinks from the lower body, everyone has a love for beauty, not to mention that he doesn't hit the smiling face.
In any case, Han Liya's attitude is all right.
Jiang Bai and her are not enemies, and there is no need to be cold-hearted.
"Mr. Han, I didn't intend to embarrass you, but as a consumer whose legal rights have been violated, I'm just defending my rights normally."
"I still say that, we can discuss and talk, but my appeal will not change. It depends on your company's attitude."
At this time, the waiter brought an American and a cappuccino.
Han Liya thanked her with a smile, stirred the coffee lightly, and it was steaming hot, making her face look a bit illusory.
Han Liya said softly: "Mr. Jiang, our company doesn't want to go to court with you, but your conditions... With all due respect, it's really unrealistic."
"Look, for a company as big as ours, with such a big plate, it is not easy to temporarily change the direction of progress."
"What's more, the benefits of our company are really not very good now. The economy is going down and the general environment is not optimistic. You know that if we really follow what you said, the company can't afford it at all."
Jiang Bai smiled.
Industry giants always want to cry poor, is it appropriate?
This Luyi, to put it bluntly, is crazy about money.
Insatiable!
Violating consumer rights step by step, testing the bottom line of consumers bit by bit, if no one speaks out for this, who knows if Luyi will intensify in the future?
Double-speed playback requires membership, multi-player viewing requires membership, repeated viewing requires membership...
Sound outrageous?
But at the beginning, when such things as advanced on-demand, incompatibility of multi-terminal members, and restrictions on the resolution of projection screens had not been implemented, if someone mentioned this possibility, users would dismiss it.
The results have not yet become reality one by one.
Capital, only you can't think of it, you can't do it without it.
This is also a major reason why Jiang Bai insisted on suing for rights protection.
If no one is raising their flags, then he is willing to be the one who raises his arms.
And this green move is indeed illegal.
In the introduction of membership benefits on the APP gold membership page, there is no limit to the resolution of screen projection. For users, of course, it will be defaulted that after we open the gold membership, projection is unlimited.
But it turned out that Luyi suddenly made a version update at a later point in time, which limited the clarity of the golden member's screen projection.
Do you think this kind of behavior is a breach of contract?
If you clearly point out in the membership benefits that screencasting will limit the definition and you can only watch SD, then there is nothing to say, one is willing to play and the other is willing to suffer.
But Luyi didn't.
This is illegal.
Jiang Bai shook his head slowly: "Mr. Han, I really can't empathize with the capital, nor can I sympathize with companies that violate the law and violate my personal legal rights."
"Mr. Jiang, I'm not talking about empathy capital or anything like that, but the company must make money and survive. Otherwise, where will the salaries and bonuses of these thousands of employees come from? It affects the income, and my colleagues will pay less bonuses."
As expected of a public relations officer.
These few words have drawn the majority of migrant workers to their own front.
It seems to say that if Jiang Bai continues to be serious and continues to force Luyi Company to make some concessions, it will affect the income of the workers...
Seeing that Jiang Bai didn't refute, Han Liya continued talking.
After talking about beating workers, let’s talk about users. If Lvyi doesn’t work, where will those users go to watch videos?
Then he talked about the impact of the damage to the profits of Luyi Company on the tax revenue of Donghai City, and even mentioned the overall economic environment...
But Jiang Bai never interrupted.
He didn't speak until Han Liya finished speaking, "Mr. Han, you are so eloquent, you'd lose your talent if you don't talk about talk shows."
"Mr. Jiang was joking." Han Liya smiled.
Jiang Bai said: "Mr. Han, I have no personal grievances with you, and I understand your difficulties in your position, so I didn't interrupt what you said just now. However, I will not give in on matters of principle. If you agree to my request, let’s shake hands and make peace, if you don’t agree, then you can only say sorry, and we may have to go to court to resolve this matter.”
what?
Han Liya blinked in confusion.
Seeing that Jiang Bai didn't interrupt her just now, she thought she was going to persuade him.
co-authored...
To put it bluntly, right?
"No, Mr. Jiang, why are you doing this?"
Han Liya became a little anxious, and her voice raised a little: "Mr. Jiang, I am really sincere. I applied for another budget with the company before I came here. The amount of compensation will definitely satisfy you, at least let you calm down .”
"You took the money and vented your anger. I completed the task and handed in the job. The company can continue to develop. Everyone is happy, happy ending, isn't that good?"
"You won't get any benefit by tossing around like this. It's really unnecessary."
Although Jiang Bai was not emotional from the beginning to the end, let alone swearing, it was this neutral tone that made people even more angry.
It's as if you are wasting your feelings on a stone by talking about it for a long time.
Han Liya was really annoyed at the moment.
Jiang Bai said with a faint smile: "Mr. Han, you still said that you are an old fan of mine, but now it seems that you are not, because you don't know me at all."
"As for me, to put it nicely, I'm stubborn, but to put it bluntly, the stones in the latrine are smelly and hard."
"I have my own persistence and principles, and I will not waver easily."
"This time, you may think that I was out of anger for myself, or for money, but I can tell you that it is neither, I only have two words."
Jiang Bai held up two fingers, pressed down the two fingers one after another with the other hand, and said at the same time: "One is the law, and the other is the principle."
"Besides, there is one more thing about me that you don't understand."
"I'm not interested in money, so whether you're talking about gifting membership or financial compensation, I don't care, really."
Han Liya frowned slightly.
Only then did she truly realize how difficult Jiang Bai was.
As he said, the stones in the latrine are smelly and hard.
Jiang Bai continued: "Let me tell you a story. Once I was eating at a certain restaurant, but I was forced to charge a box of napkins. It's not expensive, just two yuan. Maybe I wouldn't even drop such a small amount of money on the floor." Bending over to pick it up, but the restaurant's approach made me very uncomfortable."
"You clearly marked the price, even if a box of tissues sells for [-] yuan, as long as I use it, I am willing to pay, but you can't force me to pay for it, right?"
"I went to the restaurant to ask for an explanation, but the restaurant refused, so what do you think I can do, I can only sue."
"Later, the company behind this restaurant, just like you, also wanted to use money to settle it, but I really don't like this. In the end, the court was held and the other party lost."
Jiang Bai shook his head, feeling a little helpless: "If the restaurant would have saved me the money to take a box of napkins when I first wanted to speak up, I wouldn't sue at all."
"Or during our mediation, if the other party can agree to my conditions and cancel this compulsory consumption, then I can completely withdraw the lawsuit."
"But no, how noble a big company is, how can they compromise just because of my few words, and I don't want to go to court, but there is no way."
"Mr. Han, do you understand what I said?"
Of course Han Liya understood.
She had watched the video of Jiang Bai's dispute with Xiaohe's family, and she had a general understanding of the development.
Just like this time.
It was all caused by small things, but the company didn't pay attention to it and didn't deal with it. As a result, the trouble became bigger and bigger, and finally went to court.
Han Liya took a deep breath: "I understand that our company was negligent before, but please understand, because you are directly communicating with outsourced customer service, and our company doesn't know about it at all. If we do..."
"If you know, it won't change anything."
Jiang Bai interrupted Han Liya's words, and said flatly: "This matter has developed to the present, and it is not the reason for outsourcing customer service. Even if she reported the matter, I really contacted your company's VIP customer service, and the result is still the same."
Han Liya opened her mouth, but said nothing.
Because she knew that Jiang Bai was telling the truth.
Similar complaints have not been dealt with by the VIP customer service of Luyi Company, but they are basically dragging words, and the patience of the users is exhausted, which is considered to be resolved.
Even if you encounter some difficult ones, it's just a matter of sending a one-month membership.
VIP customer service couldn't solve Jiang Bai's problem, so he had to sue in the end.
Han Liya was silent.
It seems that if he cannot agree to all Jiang Bai's demands, he will not withdraw the lawsuit.
In fact, Han Liya is personally inclined to agree to the conditions at this moment, shake hands and make peace, so as to avoid a big incident, but she also knows very well that the company's senior management will not agree.
Han Liya turned her head to look at Shao Haoyang.
The latter loosened his tie and spoke with a smile on his face...
(End of this chapter)
"Manager Shao, let me negotiate with the other party when I go in later. If it doesn't work, you can go out."
At the door of a coffee shop in Longcheng, Han Liya said to Shao Haoyang beside her.
She is wearing a lavender suit with a small fragrant style, and her lower body is a slim and fitted hip skirt. Her round curves are undoubtedly revealed. Her slender legs are wrapped in black silk, showing her amazing charm. She is stepping on high heels, making her legs more and more perfect. .
There is light makeup on the face, no exaggerated eye shadow and lipstick, but it is still extremely beautiful.
Needless to say, he deserves to be the public relations manager of Luyi Company.
It is "professional".
Although the first phone contact with Jiang Bai ended unhappy, Han Liya did not give up, and soon contacted Jiang Bai again, and somehow got him to agree to meet and chat.
No, I drove to Dragon City with Shao Haoyang.
The basic strategy is to give courtesy first and soldiers later.
If it can be resolved peacefully, try to resolve it peacefully, and if legal affairs can not be resorted to, then it will be handled by public relations.
If there is really no way to persuade Jiang Bai to withdraw the lawsuit, then consider Shao Haoyang's pressure.
Shao Haoyang was wearing a dark gray suit and black leather shoes. The back hair style was not damaged by the wax, and the gold-rimmed glasses made him look a little more elegant.
Wen Yan didn't say anything, just smiled and nodded.
Then the two walked into the coffee shop.
During this time period, there were not many customers in the coffee shop, and it was very empty, so the two of them took a glance and saw Jiang Bai who had arrived early.
"Mr. Jiang, I have admired your name for a long time. I am your loyal fan. I didn't expect Mr. Jiang to be so young and handsome. When I leave later, Mr. Jiang must take a photo with me." Han Liya's face was full of bright smiles. With a smile, he walked over while talking.
Jiang Bai sat on the chair and didn't get up. He just nodded with a smile and pointed to the seat opposite: "Mr. Han, please sit down. I'll treat you to drink."
As he spoke, he raised his hand and snapped his fingers, and soon a waiter came over.
"Mr. Jiang's kindness, if I refuse, will I not give Mr. Jiang face, I will have a glass of American style, how about you, Manager Shao?"
Han Liya didn't refuse too politely.
Because this will make the two parties more alienated, on the contrary, it is a polite acceptance, which is more conducive to the subsequent negotiations.
She knows this well.
Shao Haoyang ordered a cappuccino, and his eyes fell on the man beside Jiang Bai.
Luo big shape!
Sure enough, he came too.
Shao Haoyang's pupils shrank slightly, and he nodded to Luo Daxiang.
The latter responded politely.
Then Han Liya sat down opposite Jiang Bai and Luo Dazhuang.
Four people, two against two.
"Boss Han wants to say that we can start now. It's not the first time we've met, so we don't need to waste time laying the groundwork, just talk straight to the point." Jiang Bai said lightly.
Han Liya pursed her lips and smiled, nodded and said, "Mr. Jiang is so straightforward, so I won't hide it."
"Actually, I came to you because you sued our company. I don't think it is necessary to make such a fuss. It will have a great negative impact on our company, and it is not a good thing for you, right? ?”
Jiang Bai said lightly: "Mr. Han, I thought that many things had been clarified when I called earlier, but now it seems that you still have some doubts."
"Then I'll say it again in person."
"As for my request, you should know it, and it is clearly written in the copy of the complaint, so I won't repeat it."
"Just one sentence, if your company agrees, I will withdraw the lawsuit immediately. If you don't agree, then we will meet in court."
Jiang Bai shrugged: "It's that simple."
Opening your mouth means that your attitude is very firm, and you don't leave room for the other party at all.
Han Liya blinked.
In her career, she has seen many people like this who are very decisive and determined to put on a "no negotiable" attitude.
But most of these people are paper tigers, they just want to gain some advantage in the next negotiation.
Not really holding back an inch.
but……
At this time, Jiang Bai was sitting opposite, and Han Liya was really unsure.
On the way to Dragon City, she watched all Jiang Bai's videos, and had a longer and fuller understanding of his character.
To put it simply, this person doesn't take hard things, he is stubborn. Looking at his affairs, there are almost no examples of concessions.
But Han Liya will definitely not give up so easily.
In fact, doing public relations has some similarities with sales, that is, both need patience and tenacity!
As a salesperson, if the customer says "no" and you give up, then wait for the Northwest Wind, and don't try to sell the things you sell.
The same goes for PR.
When dealing with problems, you will definitely encounter various obstacles. The most important thing is not to give up easily.
It's easy to give up, but if you stick to it, there may be a turning point.
Han Liya clasped her hands together, pursed her mouth slightly, and said with a pitiful look: "Mr. Jiang, you have hundreds of millions of fans on the whole network, you are a person who does great things, and I am an ordinary wage earner. I came to you with a military order, and if I return without success, I will really lose my job."
"Look, I have come all the way to find you, at least I believe you can see my sincerity."
"If you have something to say, talk about it, and if you have something to discuss."
"You are such a big internet celebrity, you certainly won't embarrass me, a wage earner, just because of such a trivial matter, right?"
After finishing speaking, he blinked again "Baji Baji".
The long eyelashes are flickering.
Jiang Bai's face softened slightly.
Although he is not the kind of animal that thinks from the lower body, everyone has a love for beauty, not to mention that he doesn't hit the smiling face.
In any case, Han Liya's attitude is all right.
Jiang Bai and her are not enemies, and there is no need to be cold-hearted.
"Mr. Han, I didn't intend to embarrass you, but as a consumer whose legal rights have been violated, I'm just defending my rights normally."
"I still say that, we can discuss and talk, but my appeal will not change. It depends on your company's attitude."
At this time, the waiter brought an American and a cappuccino.
Han Liya thanked her with a smile, stirred the coffee lightly, and it was steaming hot, making her face look a bit illusory.
Han Liya said softly: "Mr. Jiang, our company doesn't want to go to court with you, but your conditions... With all due respect, it's really unrealistic."
"Look, for a company as big as ours, with such a big plate, it is not easy to temporarily change the direction of progress."
"What's more, the benefits of our company are really not very good now. The economy is going down and the general environment is not optimistic. You know that if we really follow what you said, the company can't afford it at all."
Jiang Bai smiled.
Industry giants always want to cry poor, is it appropriate?
This Luyi, to put it bluntly, is crazy about money.
Insatiable!
Violating consumer rights step by step, testing the bottom line of consumers bit by bit, if no one speaks out for this, who knows if Luyi will intensify in the future?
Double-speed playback requires membership, multi-player viewing requires membership, repeated viewing requires membership...
Sound outrageous?
But at the beginning, when such things as advanced on-demand, incompatibility of multi-terminal members, and restrictions on the resolution of projection screens had not been implemented, if someone mentioned this possibility, users would dismiss it.
The results have not yet become reality one by one.
Capital, only you can't think of it, you can't do it without it.
This is also a major reason why Jiang Bai insisted on suing for rights protection.
If no one is raising their flags, then he is willing to be the one who raises his arms.
And this green move is indeed illegal.
In the introduction of membership benefits on the APP gold membership page, there is no limit to the resolution of screen projection. For users, of course, it will be defaulted that after we open the gold membership, projection is unlimited.
But it turned out that Luyi suddenly made a version update at a later point in time, which limited the clarity of the golden member's screen projection.
Do you think this kind of behavior is a breach of contract?
If you clearly point out in the membership benefits that screencasting will limit the definition and you can only watch SD, then there is nothing to say, one is willing to play and the other is willing to suffer.
But Luyi didn't.
This is illegal.
Jiang Bai shook his head slowly: "Mr. Han, I really can't empathize with the capital, nor can I sympathize with companies that violate the law and violate my personal legal rights."
"Mr. Jiang, I'm not talking about empathy capital or anything like that, but the company must make money and survive. Otherwise, where will the salaries and bonuses of these thousands of employees come from? It affects the income, and my colleagues will pay less bonuses."
As expected of a public relations officer.
These few words have drawn the majority of migrant workers to their own front.
It seems to say that if Jiang Bai continues to be serious and continues to force Luyi Company to make some concessions, it will affect the income of the workers...
Seeing that Jiang Bai didn't refute, Han Liya continued talking.
After talking about beating workers, let’s talk about users. If Lvyi doesn’t work, where will those users go to watch videos?
Then he talked about the impact of the damage to the profits of Luyi Company on the tax revenue of Donghai City, and even mentioned the overall economic environment...
But Jiang Bai never interrupted.
He didn't speak until Han Liya finished speaking, "Mr. Han, you are so eloquent, you'd lose your talent if you don't talk about talk shows."
"Mr. Jiang was joking." Han Liya smiled.
Jiang Bai said: "Mr. Han, I have no personal grievances with you, and I understand your difficulties in your position, so I didn't interrupt what you said just now. However, I will not give in on matters of principle. If you agree to my request, let’s shake hands and make peace, if you don’t agree, then you can only say sorry, and we may have to go to court to resolve this matter.”
what?
Han Liya blinked in confusion.
Seeing that Jiang Bai didn't interrupt her just now, she thought she was going to persuade him.
co-authored...
To put it bluntly, right?
"No, Mr. Jiang, why are you doing this?"
Han Liya became a little anxious, and her voice raised a little: "Mr. Jiang, I am really sincere. I applied for another budget with the company before I came here. The amount of compensation will definitely satisfy you, at least let you calm down .”
"You took the money and vented your anger. I completed the task and handed in the job. The company can continue to develop. Everyone is happy, happy ending, isn't that good?"
"You won't get any benefit by tossing around like this. It's really unnecessary."
Although Jiang Bai was not emotional from the beginning to the end, let alone swearing, it was this neutral tone that made people even more angry.
It's as if you are wasting your feelings on a stone by talking about it for a long time.
Han Liya was really annoyed at the moment.
Jiang Bai said with a faint smile: "Mr. Han, you still said that you are an old fan of mine, but now it seems that you are not, because you don't know me at all."
"As for me, to put it nicely, I'm stubborn, but to put it bluntly, the stones in the latrine are smelly and hard."
"I have my own persistence and principles, and I will not waver easily."
"This time, you may think that I was out of anger for myself, or for money, but I can tell you that it is neither, I only have two words."
Jiang Bai held up two fingers, pressed down the two fingers one after another with the other hand, and said at the same time: "One is the law, and the other is the principle."
"Besides, there is one more thing about me that you don't understand."
"I'm not interested in money, so whether you're talking about gifting membership or financial compensation, I don't care, really."
Han Liya frowned slightly.
Only then did she truly realize how difficult Jiang Bai was.
As he said, the stones in the latrine are smelly and hard.
Jiang Bai continued: "Let me tell you a story. Once I was eating at a certain restaurant, but I was forced to charge a box of napkins. It's not expensive, just two yuan. Maybe I wouldn't even drop such a small amount of money on the floor." Bending over to pick it up, but the restaurant's approach made me very uncomfortable."
"You clearly marked the price, even if a box of tissues sells for [-] yuan, as long as I use it, I am willing to pay, but you can't force me to pay for it, right?"
"I went to the restaurant to ask for an explanation, but the restaurant refused, so what do you think I can do, I can only sue."
"Later, the company behind this restaurant, just like you, also wanted to use money to settle it, but I really don't like this. In the end, the court was held and the other party lost."
Jiang Bai shook his head, feeling a little helpless: "If the restaurant would have saved me the money to take a box of napkins when I first wanted to speak up, I wouldn't sue at all."
"Or during our mediation, if the other party can agree to my conditions and cancel this compulsory consumption, then I can completely withdraw the lawsuit."
"But no, how noble a big company is, how can they compromise just because of my few words, and I don't want to go to court, but there is no way."
"Mr. Han, do you understand what I said?"
Of course Han Liya understood.
She had watched the video of Jiang Bai's dispute with Xiaohe's family, and she had a general understanding of the development.
Just like this time.
It was all caused by small things, but the company didn't pay attention to it and didn't deal with it. As a result, the trouble became bigger and bigger, and finally went to court.
Han Liya took a deep breath: "I understand that our company was negligent before, but please understand, because you are directly communicating with outsourced customer service, and our company doesn't know about it at all. If we do..."
"If you know, it won't change anything."
Jiang Bai interrupted Han Liya's words, and said flatly: "This matter has developed to the present, and it is not the reason for outsourcing customer service. Even if she reported the matter, I really contacted your company's VIP customer service, and the result is still the same."
Han Liya opened her mouth, but said nothing.
Because she knew that Jiang Bai was telling the truth.
Similar complaints have not been dealt with by the VIP customer service of Luyi Company, but they are basically dragging words, and the patience of the users is exhausted, which is considered to be resolved.
Even if you encounter some difficult ones, it's just a matter of sending a one-month membership.
VIP customer service couldn't solve Jiang Bai's problem, so he had to sue in the end.
Han Liya was silent.
It seems that if he cannot agree to all Jiang Bai's demands, he will not withdraw the lawsuit.
In fact, Han Liya is personally inclined to agree to the conditions at this moment, shake hands and make peace, so as to avoid a big incident, but she also knows very well that the company's senior management will not agree.
Han Liya turned her head to look at Shao Haoyang.
The latter loosened his tie and spoke with a smile on his face...
(End of this chapter)
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