Technology and life: starting with solar cars

Chapter 17 After Sales Issues
After Liu Yun signed the contract with the franchisees, he asked Liu Jinwei to buy a domain name and a website space of Hanwai, and then asked Liu Jinwei to build a company website. Liu Yun forgot the specific URL, anyway, search When you search for Yunfan Technology Company on the first page.

He did not break his promise, and listed his mobile phone number on the website.He has two mobile phone numbers in total, one is used to contact people he knows and the other is used to answer after-sales questions.

As a result, he didn't receive a single after-sales problem, and the calls that came in all day were either selling insurance or advertising sales, which made him a little suspicious of life.The phone calls from these insurance sellers to promote products were fairly normal, and some even called to scold him. Liu Yun, who scolded him like this, said that he would not be used to asking Wang Chuanjun to mail a lawyer's letter directly.

In addition to scolding him, there are also those who want to climb up to Liu Yun and enter the upper class.Liu Yun said that there was nothing he could do, because he was just a person with a savings of 100 million, and he hadn't become a high society yet. He also wanted to know how to find a 60-year-old aunt to be his wife and save 20 years of struggle.

"Gaji, Geji, Geji, Geji, Geji, I am Brother Yixiu." Liu Yun's phone rang again, and it was another strange number.

After connecting, he said impatiently: "I don't buy insurance, I don't lack tea, and I'm not a high society person. If you scold me, I can give you a lawyer's letter."

The other end of the phone did not speak for a long time. It seemed that he was frightened by Liu Yun's crazy words. After dozens of seconds, he said weakly: "Hello, I am the buyer of Yunfan car. I bought it from you some time ago. A car had a problem recently, when I went to the 4S shop to fix it, the person in the 4S shop told me that the repair is free, but I have to wash the car, buy glass water, and refill it at their place.”

Liu Yun was stunned. He didn't expect to receive a complaint, and it was a serious complaint.I just don't know who this franchisee is, and play word games with him.

The contract at that time did say that after-sales Tai Chi could not be done, but it did not say that it could not be sold in bundles.These businessmen are really powerful. They are so good at taking advantage of loopholes. Wouldn’t it be nice to use this thought on how to serve customers?

"I'm sorry, sir. I'm sorry for what happened to you. Can you tell me which 4S store it is. It would be even better if you would go face to face with me to find this store." Liu Yun traveled to this world for so many years , which is clearer in some cases.

Some 4s shops especially like Tai Chi.

"It seems to be called Denan Ling 4S store. The owner of the store is Wang Xuanhua if I remember correctly. Okay, anyway, I have nothing to do recently. I can go with you. I wanted to ask the boss face to face. Why bundle sales, it's really disgusting." The other end of the phone intermittently spoke out the memories in his mind.

Isn't Wang Xuanhua the one who organized businessmen to join Yunfan Technology? It's not long ago, so he still has an impression of this person.In my impression, this person is more knowledgeable about current affairs, but I didn't expect him to be a person who likes to take advantage of loopholes.

It is true that people cannot be judged by their appearance, sea water cannot be measured, businessmen cannot be trusted, and supervision cannot be loosened.

"Okay, how about this, I'll go find you now, let's meet in Taili City Park later." Liu Yun hung up the phone.

After that, everyone was called in, "Our company has an after-sales problem. Just now, a customer called me and said that a franchisee was playing bundled sales and taking advantage of the company's contract. Which of you would like to follow me to deal with it?"

Unsurprisingly, Liu Jinwei did not answer.

Wang Chuanjun also rolled his eyelids and did not speak.

When Deng Yunqi came in, he was still holding the tablet, and he was watching while holding the computer, as if he didn't hear Liu Yun's words.

Liu Yun secretly sighed, this team is really difficult to lead, am I being too kind to them, or should I be stricter?
"Brother, I'll go with you. I like driving the most." An Cui introduced herself. In fact, she didn't want to stay in the company and sell cars. It's boring to stay in the company and sell cars.

"Wow, woof." Xiu Xiu also made a sound.

As a Kunming dog, Xiuxiu grows very fast, and with a good diet, he already weighed more than 50 catties in only four months, which is quite intimidating.

Liu Yun raised a Kunming dog at the beginning because this kind of dog is more domineering, so it feels safe to take it out.

He patted Xiuxiu's head, "Okay, take Xiuxiu out to play this time."

Liu Yun carried Xiuxiu and An Cui to meet the complainant, and went straight to Wang Xuanhua's 4S store after receiving the complainant.

When I arrived at the 4S store, Wang Xuanhua was not there. There was only one front desk in the office, and the others didn't know what to do.

The complainant's surname was Li, and Liu Yun called him Xiao Li.

Xiao Li brought Liu Yun to the front desk, and he asked the woman at the front desk: "Where is your boss Wang Xuanhua, I have something to do with him."

The front desk said with a professional smile: "I'm sorry sir, our boss is not here, I will contact him as soon as possible, please wait a moment."

Xiao Li shouted angrily: "You don't know me? I've been to your 4S store three or four times, and every time I come, it's you. I don't believe you don't know me. And your shit boss, every time I come to your shit The boss always ignores my answers. Am I a consumer? Are you not a 4S store engaged in after-sales?”

"Dear, please don't be angry. I apologize for your problem. We will definitely solve your problem as soon as possible. Can you go back first? When we solve it, I will call you as soon as possible." It's on the phone." The receptionist was still doing Tai Chi.

This answer made Xiao Li very angry.

Xiao Li really doesn't understand how this 4S store is like this. Obviously, the car he just bought is still under the warranty. As a result, he has to spend some money here to maintain it.

This is not what the overlord clause is, it is too bullying, and he is not regarded as a customer at all.

Now he really regrets buying the Yunfan brand car. He spent several years of saving money, but he was still angry.

"Are you not going to solve it for me? Believe it or not, I will complain to you at Yunfan Technology Company?" Xiao Li said this on purpose, just to set the front desk's words and make Liu Yun next to him angry.

"Honey, it's useless for you to complain to Yunfan Technology Company. We didn't force you to buy something. You voluntarily refused to buy it. What can we do?"

Xiao Li didn't bother to talk nonsense any more, he tilted his head and looked straight at Liu Yun, which meant that it was time for you to appear.

"Why are you here again? How many times have I said that if you don't buy something, you can't sell it. Does my company need no cost? If it's the same as yours, how can my company survive?" Wang Xuanhua saw the little girl through the glass. Li, before entering the door, he scolded Xiao Li head-on and face-to-face.

"Hehe, don't be arrogant anymore, look who I brought here this time." After Xiao Li finished speaking, he proudly revealed Liu Yun behind him.

At first Wang Xuanhua wanted to curse, but when he saw Liu Yun behind Xiao Li, he was so frightened that he almost cried out.

He walked up to Liu Yun in fear, and said falteringly, "Mr. Liu, please listen to my explanation."

Liu Yun nodded. Anyway, he is not in a hurry when he comes, "Wang Xuanhua, hurry up and argue, let me hear if what you say makes sense."

Wang Xuanhua had no choice but to quickly organize the words in his mind, thought for a while and said: "That's right, didn't I pay a deposit of 100 million in Yunfan Technology, and I also built this maintenance company, so the funds are a bit difficult to turn around. That's why I made this bad move. Mr. Liu, please forgive me this time, I won't dare to do it again next time."

"I forgive you? It's easy for me to forgive you. Will customers who trust my brand forgive you? You are just doing it yourself. I made repeated orders before, absolutely don't engage in evil heretics, and you just don't listen to it."

"Yes, yes, Mr. Liu's lesson is that I will never dare again." Wang Xuanhua breathed a sigh of relief. According to his previous social experience, being reprimanded by the leader shows that the leader has chosen to forgive.

"Mr. Liu, you won't really forgive him, right? I'm too disappointed in Yunfan Technology." Xiao Li has been in the workplace for several years, and he still has some experience in the workplace. He thinks that Liu Yun's performance may be Forgive Wang Xuanhua.

He couldn't help but secretly sighed, as expected all the crows in the world were black, if he had known, he wouldn't have made this complaint call.I made this complaint call, but it turned out that Mao was useless. Not only was it useless, but I was also slapped in the face by two profiteers here.

Really deceiving.

"Xiao Li, you think too much. I am a man of one word. I will never allow anyone to break the rules, no one." Turning to Wang Xuanhua, he said: "You have violated the terms of the contract. I announce it as the chairman of Yunfan Technology. Now the contract between Yunfan Technology and you is terminated. But I am not such an unkind person, I will deduct 5 yuan from your deposit, and as for the rest of your money, I will transfer it to you after I go back."

Wang Xuanhua was so frightened that thin drops of water appeared on his forehead. He knelt down and grabbed Liu Yun's trousers in fear, and said, "Mr. Liu, I was wrong, please forgive me this time. I spent a lot of money to build this maintenance company." A lot of money, if I lose the authorization, I will lose at least 50 yuan, please show me your hand."

"Rules are rules, there is no rule without rules, and no one can break the rules without punishment."

Wang Xuanhua knew that it was useless to plead, so he stopped being pitiful, but stood up and confronted Liu Yun: "Since you said the rules, let me ask you, our original contract stipulated that after-sale Tai Chi is not allowed, I didn't do Tai Chi in the after-sales service, I just wanted him to buy something, why do you cancel the contract."

Liu Yun chuckled, took out the contract and threw it to Wang Xuanhua, saying, "You should take a good look at the clauses above, and see what the fifth clause on the third page is about."

Wang Xuanhua picked up the contract without giving up, and quickly turned to Article [-] on the third page: Any behavior that harms the interests of the company has the right to terminate the contract.

Article [-]: The final interpretation right belongs to Yunfan Technology Co., Ltd.

Wang Xuanhua was stunned. This clause is too speechless. Isn't this the panacea clause? It's really disgusting.

He said viciously: "I don't accept it, you are the overlord clause, I want to sue you."

Liu Yun ignored Wang Xuanhua, who was in a crazy state, but said to Xiao Li: "I'm really sorry for making you drive so many times recently, how about this, you go to the nearby area for maintenance first, and then I will take your car away. The license plate number will be entered into the system. Isn’t a new car serviced three times for free, how about I give you ten free maintenances.”

Xiao Li estimated that one maintenance is about 500, and sending 7 maintenances is equivalent to sending 3500 yuan. This compensation is not bad.It wasn't a big problem at first, it was just a bundled sale, and the culprit was punished.

He nodded, trusting Yunfan Technology more.

(End of this chapter)