From small clinic to medical empire

Chapter 94 The First Complaint

"Dear Dr. Zhang, the date of surgery has been set. August 8th, West Coast time, is a very auspicious and suitable day for surgery, isn't it?"

Zhang Zifan was feeding sesame seeds to the ants when he received the call from Dr. Trudeau.

Hearing the content on the phone, Zhang Zifan frowned and said, "Dear Dr. Trudeau, don't you think the operation is delayed too late? Is it because the ward is tight?"

Postponing surgery for an auspicious date?
This is not a Chinese tradition.

"it's not true……"

Trudeau explained, "Dr, Zhang, to be honest, this is Dr. Robert's request..."

It turned out that the reason why Zhang Zifan was troubled for the operation this time was mainly because of the strong request of the surgeon Robert of their hospital.

Dr. Robert has just had a daughter. Unfortunately, she was born with a cleft lip.

By chance, Dr. Robert saw Zhang Zifan's surgical skills in the hospital's internal materials, and was overjoyed to learn that Zhang Zifan was actually a specially-appointed scholar of the medical center.

Therefore, he single-handedly contributed to the operation trip of international expert Zhang Zifan.

However, there are age and weight requirements for cleft lip repair.

At present, Robert's daughter is only 3 months old, weighs 4kg, and does not meet the conditions for surgery, so the surgery is scheduled for August 8.

As for the other two surgeries, they were all billed anyway, and a one-month delay was itself a routine operation, so it didn't matter.

……

Zhang Zifan shook his head, hung up the phone, and continued to take care of the ants.

A week ago, Liu Xiaonan embarked on a journey to the south of Caiyun. Every time she went to a place, she would send many photos to Zhang Zifan.

Among them, there are beautiful natural scenery, unique customs, and of course, many weird bugs.

Looking at these photos, Zhang Zifan couldn't help but think of Miao girls and Gu poison. There was really no sense of violation.

During Liu Xiaonan's absence, Zhang Zifan began to help take care of the ants.

Watching these hard-working creatures collect sesame seeds and feed the larvae and queen, Zhang Zifan actually felt like he was back when he was a child.

At that time, he also liked to squat on the road and watch the big-headed ants crawling around on the side of the road.

I just don’t know when this childlike innocence was occupied by books and video games, and was forgotten in the corner.

While taking care of himself, Zhang Zifan also asked the nurses to help. Once he was on a business trip, the task would fall on them.

Except for nurse Wang Lina who was really incompetent due to the fear of intensive care, several other nurses learned how to raise harvester ants for the sake of Director Zhang.

And as nurses, they are more serious and careful than Zhang Zifan himself.

This nest of ants may be the first insects in the world to be cared for by professional caregivers.

Yang Tingting was also surprised that Zhang Zifan had such a hobby.

Zhang Zifan shook his head and said that this was a pet entrusted to him by a friend.

"I really don't understand you boys, you always have strange preferences!"

Yang Tingting pouted and left, Zhang Zifan didn't know how to explain.

……

Throughout July, time passed like water.

Haoran Outpatient Department is developing steadily, while Zhang Zifan is waiting for further notice from UCLA.

While waiting, July gradually came to an end, but something unexpected happened in Haoran Clinic.

The first complaint in the true sense finally came across unexpectedly.

Not counting the Wang Weiguo incident, since Zhang Zifan took over the clinic, the outpatient department has always had a good reputation and there have been no complaints.

But as long as you are doing things, there will eventually be disputes, and Zhang Zifan has already been mentally prepared to face such incidents.

I just didn't expect that the first medical complaint came neither from the dental department with high business volume and large cash flow, nor from the pediatrics department with few doctors and frequent disputes.

Instead, it appeared in internal medicine, which Zhang Zifan thought was safer.

The cause of the incident was very simple. Several old ladies came to the internal medicine department and asked for nutrition injections.

The nutritional injections in their mouths are not injections for supplementing nutrition through intravenous access when patients cannot eat.

It is a "miracle medicine" like gangliosides and glutathione.

The so-called "miracle medicine" refers to medicines with broad but unclear curative effects, small and hidden side effects, expensive prices and complete benefit chains.

To put it bluntly, it’s not that these medicines are useless, but they are not that useful.

However, due to the high profits and rare side effects, medical representatives put great efforts in public relations, and they have become the favorite of community doctors. Even if the patients are not sick, they still have to prescribe a few bottles of nutritional injections to "enhance the body."

This behavior has also been sought after by many elderly people.

Compared with Urenji, nano water, and far-infrared underwear, this "nutrition needle" is more than one level higher in authority (recommended by a doctor) and in the way of administration (direct intravenous infusion).

The most important thing is medical insurance reimbursement, which is cheap!
The elderly get "health" without spending a lot of money, doctors increase their income, and pharmaceutical companies make a lot of money. It seems to be a win-win situation.

But behind this is actually the "miracle medicine" embezzling money in the medical insurance system, and treating the wealth of all insured people as Tang monk meat.

The Medical Insurance Bureau has started to deal with the abuse of these "miracle medicines" in the past two years, and Haoran Clinic's "Employee Management Regulations" also have zero tolerance for direct contact between doctors and medical representatives.

Dr. Qian Yan resolutely disagreed with prescribing nutritional injections for patients without indications, which made several old ladies very dissatisfied and made a fuss on the spot.

After Zhang Zifan learned about this, he firmly stood by Qian Yan's side and ignored the old man's unreasonable demands.

"Young man, when you are old, think about how you treat us like this, and when you are old, others will treat you like this!"

"We spend money on medical insurance and don't need your money. We don't help at all. What kind of convenience service point is it called?"

"That's right, we were in the Heheli Rehabilitation Hospital before, and the doctors gave us hangups, and... In short, I think you don't respect the elderly,"

Facing the old lady's siege, Zhang Zifan was very indifferent.

Just watching quietly, as if saying: "Auntie, please start your performance!"

And the three old ladies were cursing, as if saying: "If you don't give in, I will lie down!"

The doctors and nurses at the side were all sweating for Director Zhang.

The old ladies are really lying down, even if there is a camera, it will be a big trouble for the outpatient department.

But Zhang Zifan was not in a hurry.

"Calling! Calling!"

Suddenly, there was a loud ringing of the elderly phone, and an old lady answered the phone.

Under the huge volume of the elderly phone, the conversation was clearly heard by everyone.

"This is the Economic Investigation Department of the Medical Insurance Bureau of S City. In the previous case where the Hemuli Rehabilitation Hospital used a citizen card to withdraw cash, it was found that there was information related to you. Please cooperate with the Municipal Medical Insurance Bureau within two days. Thank you!"

Medical Insurance Bureau!

Economic investigation!

case!

These keywords got into the ears of several old ladies.

The old people who were alive and well a second ago, who were going to dance a square dance in the outpatient department at any time, now their hands were shaking constantly, and their faces were ashen.

It turned out that the reason why they came to Haoran Clinic for nutritional injections was because the place where they had received injections, Hemuli Rehabilitation Hospital, had been closed down for rectification.

Now it seems that it is not just a shutdown for rectification, but a case has been filed!

The indiscriminate prescribing of drugs may not be so serious as filing a case, but the behavior of the rehabilitation hospital using the citizen card to cash out is obviously a serious violation of the law.

The so-called cash out means that the rehabilitation hospital "rents" medical insurance cards from old men and women who are greedy for small profits with a daily remuneration of 100 yuan.

These medical insurance cards were then used to forge records of hospitalization, treatment, surgery, medication, etc., and to obtain cash from the municipal medical insurance.

And these three old ladies were the parties who had leased the medical insurance card!
Perhaps they will not be sentenced to prison, but in their later years, they will bear such a bad name, and it is really too late.

Zhang Zifan glanced at the introverted Ren Wang Dun on the wall, and couldn't help but sigh.

A benevolent person is invincible and a gentleman has no fear. If he is not greedy for the small advantages and does not regard the country's money as money, why would he be like this?
Zhang Zifan didn't feel sorry for these old people at all, so he asked Shi Xiaoya to drive them out.

(End of this chapter)