super sharp

Chapter 228 Buying a car?
"Hi sir, welcome to the 4S shop, what car models do you want to know?"

As soon as Mu Jianfeng stepped into the door of the Benchi 4S store, he was noticed by the responsive salesmen, and soon a young girl walked up quickly and enthusiastically introduced Mu Jianfeng.

The salesman is very enthusiastic, and it can be seen that he is very good at vehicle knowledge and very professional.

And Mu Jianfeng's grandfather himself prefers this brand of cars, which are dignified, luxurious and connotative.

So Mu Jianfeng didn't think too much about it. Looking at the high-end cars in the exhibition hall, he asked:
"Please help me recommend a style of transportation that is suitable for middle-aged and elderly people. Medium to high-end ones are fine. The main reason is that it is convenient to drive. As for the price, it should not be too high or too eye-catching."

The reason why he didn't want to choose a car that was too expensive was not because Mu Jianfeng cared about money, but because he felt that as an old man, if his grandfather drove too well, it would be bad if some embarrassing people noticed it.

After the salesman heard this, his big eyes narrowed immediately with a smile.

Because with her many years of sales experience, this kind of customers who come to consult with obvious needs and are not very sensitive to prices basically have a transaction probability of more than [-]%!
Although the person who bought the car was quite young, according to what he meant, he should be buying a car for the elders of the family. In this case, the possibility of the final transaction is at least [-]% higher!
The most important thing is that if this kind of customer can be negotiated in the end, he can be equipped with some interior decorations, upgrade it, and finally apply for an installment!
Then this order might be enough for her to eat for a month!
Thinking of this, the smile on the salesperson's face became brighter.

But just as she was about to take Mu Jianfeng to look at several mid-to-high-end cars and finally confirm her spending power, there was a sudden noise from the exhibition hall in front.

Seeing that her customers were attracted by the noise, the sales lady couldn't help screaming in her heart!
Because there is a saying in their industry, that is, if a customer encounters a quarrel while looking at the car, then the order will be suffered in all likelihood.

But at this moment, Mu Jianfeng had already looked around with great interest in the direction of the sound, and the sales lady had no choice but to stop, praying secretly in her heart, hoping that no trouble would happen!
Otherwise, this list...

Of course, Mu Jianfeng couldn't understand what the sales lady was thinking. He was just guilty of the nature of Chinese people who love to watch the excitement, and he was about to turn into a crowd of onlookers.

However, the controversy over there seemed to be quite serious. After a minute, not only did the voice not stop, but the crowd of onlookers became more and more.

Seeing this, Mu Jianfeng walked towards the direction of the noise with great interest.

Among the crowd of onlookers, a gentleman-looking man was arguing loudly with a bloated man in a 4S shop uniform.

At this time, the bloated man was looking arrogantly, looking at the gentle man and said loudly:
"...Sir, please don't make any noise in our store, otherwise we will not rule out the possibility of calling the police and dealing with it."

And the man opposite him showed a mocking smile, then adjusted his glasses, stared at the man seriously and said:

"Are you the manager of this store?"

The bloated man glanced at the man in front of him, and then said confidently:

"Yes, I am the manager of this store.

I think our employees have already told you that the problem of your car is within the scope of three guarantees, and we will replace the parts for you as soon as possible, but please don’t continue to make trouble for no reason, okay? "

Unexpectedly, the man in front of him didn't argue at all, but said with a playful face:

"First of all, let me introduce myself, my surname is Guo, and I am currently a lawyer.

Therefore, I naturally understand the national Three Guarantees regulations, even better than you.

But one point I need to correct you is that although the Automobile Three Guarantees Law stipulates that if a car problem does not affect driving safety, it needs to be repaired and replaced for the second time. If the problem cannot be solved, the vehicle can be returned and exchanged for a certain fee. .

But this is a kind of protection for consumers, not a means for your 4S stores to shirk their responsibilities!
At the same time, according to the provisions of my country's Consumer Protection Law, vehicles, computers, electronic products, etc., also enjoy my country's Three Guarantees regulations, and sellers with quality problems should return them and exchange products.

As you just pointed out, the Three Guarantees for the auto industry is an industry-specific regulation and cannot be opposed to the higher-level law Consumer Protection Law!

At the same time, I did not object to you replacing the auto parts for me according to the Three Guarantees. Instead, I asked you to compensate me for the value loss caused by the replacement of auto parts in accordance with the property law of our country!
Because your product has a quality problem during the three-guarantee period that has seriously reduced the value of the car I own, so I ask you to compensate for it!

Of course, if the car still has quality problems after maintenance, then I reserve the right to continue to pursue your responsibility for this.

In addition, I now ask your company to provide all the records of customs declaration and inspection in your store before the car is sold, because I have reason to suspect that this is a defective or problematic car.

If that's the case, I will ask your company for a refund of one compensation and three compensations in accordance with the national three guarantees regulations.

As for time, as a lawyer, please don't doubt my professionalism or think that I don't have time to carry on this lawsuit with you.

I say this, can you understand? "

Hearing what the man said, the attitude of the bloated 4S store manager softened a bit. Although he didn't know whether what the man said was correct or not, but thinking that the other party looked upright, there should be some reason for it.

But if he makes compensation like this, as the person in charge of this 4S shop, his year-end assessment and bonus will be affected!

Although some of it can be pushed to the salesman who sells the car, he still has to bear most of the responsibility.

So even though I didn't want to make this matter a big deal, I still felt lucky. While signaling the surrounding staff to disperse the crowd, I pulled the man to the corner, and said in a low voice:
"Sir, since you are a legal worker, you should know that the legal provisions are very general in matters like this, and if it really drags on for two or three years, there may not be any results.

So you see, in addition to helping you replace parts for free, how about we send you ten free maintenance cards? "

After finishing speaking, he looked at the man expectantly. This kind of free maintenance card is worthless within his purview.

If the other party agrees, then it can be said that everyone is happy!
Unexpectedly, the man looked at the manager of the 4S store with a sneer on his face, and then said jokingly:

"I think you may not understand what I mean.

For our lawyers, the fear is not that the litigation time is too long, but that there are not enough sensational cases to fight.

I hope you can understand that the compensation I want is not actually compensation for my car.

It's a kind of compensation that can't improve my reputation because I accept compensation, and there is no lawsuit!
Believe me, it is a pity for me to have such a little compensation to kill an event that may become a hot spot.

So, I hope you can give me an answer as soon as possible, otherwise, I will change my mind at any time.

I hope to get an answer within three days, otherwise, once the judicial process is initiated, it will not be the price to withdraw the lawsuit in the end! "

After finishing speaking, the man stopped looking at the livid-faced 4S store manager, turned around and walked towards the gate.

Halfway, as if remembering something, he took out a key from his pocket, then looked up and glanced at the monitoring position, then put the key on the front desk, and said at the same time:

"Let's leave the car with you first, don't affect the maintenance.

As for the result, you should have my phone number, just let me know the result. "

After speaking, without pausing on his feet, he walked directly to the outside of the store.

Mu Jianfeng in the distance watched the man walk out of the shop with strange eyes, then shrugged his shoulders under the watchful eyes of the sales staff, and said:
"Sorry, I thought I might not buy it for a while.

Here, this is my phone.

When you have dealt with this matter, please tell me the result of the process.

After all, this car is a gift for my grandfather. I hope that one day the car has a problem, and there will be a 4S shop that can handle it properly instead of letting the old man run around.

After all, I am abroad, so I may not be able to stay with the elderly all the time.

If you can't handle it well, then I'd rather take a little trouble and go to some 4S stores with good reputation to buy a car. "

"This……"

Seeing that the list she was about to get turned yellow, the sales lady couldn't help but anxiously stretched out her hand to keep it.

But for a while, I didn't know what to say, so I had to stand still and worry.

In the end, he stomped his feet involuntarily, stepped on high heels and walked towards the office area resentfully!
But Mu Jianfeng didn't have much thought. After all, in this kind of 4S store, as long as you haven't paid the money, then you are the master, so you don't have to worry about their lack of service.

But after all this trouble, the idea of ​​buying a car in my heart has faded, and I am not in a hurry.

So after leaving the 4S store, he flagged down a taxi and headed straight to Grandpa's house.

　This chapter is not a complete hype. This human rights lawyer still has a role in the back, so it is a side introduction of his professionalism.In addition, what the author wants to say about the Mercedes-Benz incident is that many of these big manufacturers actually bully consumers because they don’t know the law, or they are afraid of trouble and can’t afford to bully people.my country's consumer rights protection law is still very comprehensive, but in the actual implementation process, there are many ambiguities, which give lawbreakers opportunities to take advantage of loopholes.For example, the current Three Guarantees Law stipulates that if quality problems affect safe driving, the seller is responsible for replacement, repair or refund.But in the actual operation process, for example, if the car audio is broken, the 4S shop will definitely not be able to check it out, and they will tell you that the audio does not affect driving safety, so they refuse to repair it.Although in the end, the prosecution will probably win, but who can afford to spend time running court with them?In the end, it has resulted in the status quo that it is difficult to defend rights, and it is difficult to protect rights. Therefore, the construction of grassroots laws in our country has a long way to go!
　　
　
(End of this chapter)