God-level Reading System

Chapter 66 Terrible calculation ability
Su Yi was a little baffled at this time. Originally, all this was quite normal, and he didn't encounter the so-called contempt or anything like that, but when he said his name and was asked where he lived, everything changed. up.

Things had to go back to when Su Yi arrived at this Audi 4S shop just now. After Su Yi said his surname was Su, there was nothing at first.

But when he said that he was called Su Yi, the beautiful car salesman's expression changed instantly, and he seemed to be a little happy, and then quickly asked where he lived. Su Yi didn't think much about it at that time, although the car salesman The salesperson behaved a little strangely.

However, after he gave out his temporary address, the car salesman immediately said into the walkie-talkie: "The target is here, the target is here!"

At this moment, Su Yi was confused. Could it be that he still has some identity, and he seems to have chosen a 4S store at random, but the current situation seems to be that he has become a special identity!

Su Yi still has some understanding of this industry.There is something in this industry called a mystery client.

In order to understand the true service quality and customer satisfaction of their 4S stores, most brands have dedicated customer service personnel to investigate pre-sales and after-sales services through "mysterious visitors", unannounced phone calls, etc., in order to improve the service quality of 4S stores. and brand reputation.

It is understood that the survey questions are very detailed and divided into many items, such as whether the sales consultant poured water for you, whether he explained in detail, whether he tied a red rope to the car when picking up the car, whether he drove home safely on the same day, etc. Even down to whether the signs in the bathroom are obvious.Some high-end brands even consider details such as whether the appointment call is answered within 3 rings, whether the doorman greets with a smile, whether there are multiple drinks in the rest area, etc.

Unannounced visit results score too low 4S store may be fined [-] yuan

"Mystery visitors" are the same as ordinary consumers. They pay attention to the performance of the car, and keep bargaining with the sales staff of the 4S store. At the same time, they also pay attention to the professionalism and after-sales service of the 4S store; With the task sent by the manufacturer, the recording equipment is hidden, and the attitude and details of the sales staff are more concerned.They are always asking tricky questions, always picking on things on purpose, deliberately doing things that normal car buyers would not do, and trying to "embarrass" the salesperson, who will accidentally get into their presets in the "trap".

The mysterious visitor appears as a customer and is not known to the dealer in advance.After they submit the information to the manufacturer, the manufacturer will promptly feedback the obtained information to each dealer and take corresponding measures.For sales staff or dealers whose performance is unqualified, manufacturers will organize retraining of sales staff after the scoring results are announced, or impose certain penalties on sales staff, management and even dealers.The fine can range from tens of thousands of yuan to several million yuan. This fine is usually deducted from the dealer's rebate.

Both are "mystery visitors", but different brands of "mystery visitors" are also different.Toyota attaches great importance to the dealer's sales process and after-sales service process. The "mystery visitor" will clearly record all the process details of the service personnel from greeting to farewell to return visit; the "mystery visitor" of the GM Cadillac brand is The sales process of the sales staff also assesses the dealer's implementation of the manufacturer's price policy, and even tests the sales staff with extremely low quotations; while Ford will not only send professional "mystery visitors", but also let its real customers Become a "Mystery Visitor"

Although the arrival of mysterious visitors may bring a certain degree of inconvenience to sales staff, most dealers believe that their presence is a supervision of corporate services, which can not only improve dealers' service quality, but also help them find out the crux of the problem. It can also indirectly bring benefits and benefits to consumers.

Su Yi has also known these things before, so he understands that it is obviously impossible for such customers to say so blatantly.

Even if you knew it, you shouldn't have said it so blatantly, but the waiter in front of you actually said it, and said it loudly in front of you!
It can be said that Su Yi was full of doubts today. The beautiful salesperson looked at Su Yi charmingly and said softly: "Mr. Su, our boss just said that as long as you buy the car, all the expenses will be covered." Someone will pay, so it doesn’t matter which car you choose!”

While speaking, he couldn't help moving closer to Su Yi, and Su Yi was even more confused. When did he become so good, even if he bought a car, someone would have to pay for it. Why didn't he know that he was so good?

"Hi, Mr. Su, you just need to choose the car. As for the money, our boss said that a person named Chen Lao said hello, no matter which car you choose, which 4S shop, there is no problem! "

I saw a man who looked like a manager said very politely that he had to be honest, otherwise, if that old Chen found out, he might lose his job, and the most important thing was to say that it was old Chen. There will be such a one out!
They don't dare to play tricks. They may not know who Mr. Chen is, but judging from the tone of the boss, it is obviously not easy, so they have to say what should be said. As for Su Yi, many people also Hope to get a good impression from it.

After all, even someone like Mr. Chen wants to give favors, so this person is definitely not simple, so after hearing the news, many salespeople can say that they wish to dress themselves like celebrities. If it is not mandatory to wear professional attire, I am afraid They directly put out all the good-looking things.

With the manager's explanation, Su Yi also understood why he was so weird just now. Now he understood that it was Mr. Chen. If it was Mr. Chen who had this influence, there seemed to be no problem. After all, Mr. Chen was a secret power. With the fact that he is a great master at the peak, coupled with some situations when he went to Chen Lao's residence to compete in martial arts, he also understood that Chen Lao obviously couldn't just be an old man practicing martial arts.

It's normal to have such influence in this city, but Su Yi never thought that Mr. Chen would think of buying a car for himself.

But after thinking of Mr. Chen's terrible calculation power, he immediately reacted. He seemed to understand why Mr. Chen knew that he would buy a car. Although he didn't know which one, he must know something. If you want to know how to buy a car, it seems very simple!
Seeing this, Su Yi sighed helplessly. Although he was very grateful to Mr. Chen, when he thought of this terrifying calculation ability, he might not know that he might count you to death. Thinking of Su Yi's back was a little chilly, At the same time, I'm glad that I didn't offend Mr. Chen too much, and Mr. Chen didn't hold any grudges, otherwise I would be a little scared after thinking about the consequences!
(End of this chapter)