Qin Pan originally thought that if he called the business owner, the business owner would at least give him face, but now he directly rejected his face.
What's even more hateful is that the business owner actually said that the customer had eaten something worth the money and would not deal with it.
The chicken legs were raw and there were chicken feathers. Do you think it's worth the money?
Qin Pan couldn't imagine that if this matter continued to ferment, it would eventually destroy the reputation of "online catering".
"Boss Zhong, you must deal with it, otherwise I will remove your products from the shelves now."
"Boss Qin, it's okay for me to deal with it, but they have to pay more. You have to let me make some money, right?" Boss Zhong said again: "If you can't let me make money, you want to remove my products, then you can remove them!"
This Boss Zhong was confronting Qin Pan head-on.
Qin Pan almost cursed.
Add money, how is this possible?
Qin Pan agreed, and his two roommates couldn't agree either.
Qin Pan gritted his teeth and said, "Boss Zhong, I have news for you. Jia Pan, the young master of the Jia family, has also invested in our company. Please give the Jia family some face."
"Boss Qin, if you don't let me make money, no matter who you bring up, it won't work. Who can do business in Shengjing without a backer. If you have nothing else to do, then I'm hanging up the phone."
Boss Zhong hung up Qin Pan's phone directly.
Qin Pan was confused. He had realized that this Boss Zhong was only the first, but definitely not the last.
When his roommate Xiao Liu saw Qin Pan finish the call, he asked, "Qin Pan, what should I do with these two chicken legs?"
"Xiao Liu, I will discuss it with the company's shareholders. If it still can't be handled properly, I will remove the merchant from the shelves and give you a satisfactory explanation."
Xiao Liu was confused. You removed the merchant from the shelves, but I still ate chicken feathers. What's going on?
Xiao Liu decided that in the future, he would buy food offline. "Online catering" is too pitfall.
Qin Pan didn't know what Xiao Liu was thinking. He had already entered the toilet and closed the door.
Qin Pan called: "Mr. Jia, something has happened. In Shengjing, merchants who have settled in 'Online Catering' are selling inferior goods that are already inedible."
Since Jia Pan invested in 'Online Catering', he has been busy helping Jia Pan expand his business in surrounding cities, and he has not returned to Shengjing yet.
When Jia Pan heard Qin Pan's complaints, he was stunned.
Jia Pan immediately turned on the computer to check the situation of Shengjing's 'Online Catering', and then complained to Qin Pan: "Oh, Qin Pan, something has really happened. This inferior product has been sold for more than 500 copies. Customers have already complained, and some have even called the police. You have to deal with it quickly."
Qin Pan didn't have time to turn on the computer. He didn't know the situation of 'Online Catering'. When he heard Jia Pan's complaints, he was stunned.
Qin Pan said: "Then, I will remove all these merchants from the shelves."
When Jia Pan heard Qin Pan's words, he wanted to beat Qin Pan to death.
Jia Pan said unhappily: "Now, removing them from the shelves is useful, but it is only temporary. Can you remove all merchants from the shelves? You have to find out why they sell inferior goods."
"I know the reason. Because there are too many coupons, our commission is too high and they don't make money."
"In this case, then adjust the commission ratio, cancel the coupons, and talk to the merchants. Otherwise, the company's reputation will be tarnished."
Jia Pan was born in the Jia family in Shengjing and received business education since childhood.
Jia Pan's minor major in Shengjing University is also business, and he has studied for four years. He has much more experience than Qin Pan, so his words hit the nail on the head.
Qin Pan was embarrassed at this moment: "Mr. Jia, if the coupons are cancelled, the price of goods will be too high, which will make customers lose their desire to buy. If the platform's commission is too low, our company will not make money, how will the riders' wages be paid?"
"Qin Pan, you need to keep the company now and establish the company's reputation. You make money, but the merchants don't make money, who will stick with you? Once the reputation is bad, you will have to put in money no matter how much money you make."
Jia Pan took another look at the customer complaints, and he was stunned: "There are already 800 customer complaint letters. If the company's reputation is ruined, I have decided to withdraw my investment."
Qin Pan almost collapsed when he heard 800 complaint letters, because it was only a few minutes of phone calls, and the number of complaint letters increased by 300. How crazy is this?
Qin Pan also knew that this matter had become a big deal and it was urgent.
At the same time, if Jia Pan withdrew his investment, Qin Pan's "online catering" would completely collapse.
Qin Pan asked: "Mr. Jia, how should I deal with the complaint letter?"
"Suspend Shengjing business transactions and refund the customer in full. You must know that the company's reputation is more important than anything else. If the reputation is bad, IYou only lost 30 million, but you lost to Qin Yong forever. Qin Mo will definitely give up your adopted son. "
Jia Pan's last words awakened Qin Pan.
Qin Pan couldn't lose. He gritted his teeth and said, "Okay, I will do it your way now."
Qin Pan hung up the phone and hurried back to the computer desk.
Qin Pan operated the backend and suspended all transactions.
Qin Pan immediately made a statement that anyone who bought inferior goods could take photos and transmit pictures, and correspond to the order number for a full refund.
Qin Pan said to his two roommates: "Xiao He, Xiao Liu, as long as you take photos of the goods and order numbers and transmit them to the platform, the platform will give you a full refund."
"Qin Pan, you still have a conscience, so we won't bother with you. ”
Qin Pan’s move was brilliant. With this statement, he put the blame on the merchants and promised to give customers a full refund.
But soon, Qin Pan was dumbfounded.
Because the number of complaint letters continued to increase, and the number of pictures and order numbers uploaded in the background continued to increase, reaching 2,000.
This required more than 500,000 yuan in compensation.
Fortunately, Qin Pan now had money on hand and could afford the compensation.
After dealing with this matter, Qin Pan decided to return to Yixiang Pavilion to discuss the matter with Gan Qiao and Qin Mo and seek countermeasures.
In Shengjing University, Dormitory 603.
Li Tao shouted excitedly: "Qin Yong, it's a happy event. 'Online catering' has an accident, and the number of complaint letters has reached more than 2,000. This Qin Pan is really courageous. He suspended the platform transaction and gave the victims a full refund. This is a great opportunity for our company to settle in Shengjing. Do we want to start business now? "
"Now, it's not a great opportunity. Those merchants are still hoarding a batch of inferior products and haven't sold them yet. Are they allowed to sell them on our platform? "
Meng Yu and Li Tao were frightened by Qin Yong's words.
The takeaway industry and the taxi industry are not the same concept and cannot be operated in the same way.
Li Tao said: "Qin Yong, here, there are merchants buying low-quality ingredients, chefs using sweat towels to wipe the bottom of the pot, and chefs using thumbs to taste the taste of the dishes. Should we make it public?"
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