Bad man, the system crashed.

Did the previous supervisor do the same thing? "Wen Yan hesitated. It was because she accidentally spilled coffee on her former supervisor that she took the blame.

Lu Ze said lightly: "It's different. You didn't do it on purpose. They did it on purpose. Sister, whether it's nepotism or merit, the most important thing in hiring people is to use people you trust, otherwise you won't Know when someone will stab you in the back."

The atmosphere was a bit solemn.

Lu Ze softened his tone and said, "Actually, you can also observe them before making a decision. If they are just gossiping and have treacherous intentions but no courage, there is no need to force them away. But don't wrong yourself."

"Yes, I understand." Hearing this, Wen Yan felt much more relaxed.

A few days later, after get off work, Wen Yan came out of the company and found that his mobile phone had been left in the office, so he had to turn back in a hurry to find it.

When she arrived at the door of the office area, she saw a sneaky figure working on the computer at her work station before she even entered.

Wen Yan hid keenly. After a while, the curly-haired girl named Liang Si came out.

She suddenly remembered that when she entered her password this morning, Liang Si suddenly came over with customer information and asked if she had any.

Wen Yan frowned, returned to his work station, opened the customer service system on his computer, and clicked in to view the modification records.

One case marked in yellow has been deleted.

This new case is not yet a formal complaint.

Huang You, a female college student in her twenties, saved more than 2,000 yuan to buy a special anti-acne treatment course from the company.

But after doing it, the acne on my face not only did not get rid of, but also increased, and my face started to become red.

Huang You is a female student who has not been out of society. She is not as difficult to deal with as middle-aged women who have gone through various battles. She is just angry that her acne has not improved after undergoing a course of treatment. She was very angry and came over to inquire.

If it is handled well, it will not lead to a complaint.

Moreover, the city where they are located holds a special consumer rights protection event for the beauty industry every year, which happens to be this month.

If this case is not handled well and it catches up with the consumer rights protection activities, it will cause a big fuss and we will not be able to live with it.

This case popped up in the system after get off work, and Liang Si deleted it. Normally, she would not check the operation records. If she didn't check, she wouldn't have found it.

But later, things got serious and her superiors investigated her, so she had to leave.

What a vicious scheming person.

"Sister, whether you are hiring people based on nepotism or talent, the most important thing about hiring people is to use people you trust, otherwise you don't know when someone will stab you in the back."

Lu Ze's words rang in Wen Yan's ears again, and she couldn't help but smile bitterly. After all, she was too naive.

Wen Yan restored the records in the system, changed the password, and returned home.

The next day, Wen Yan assigned the case to Liang Si and added several more difficult complaints to her.

Early in the morning, as soon as he opened the customer service system, Liang Si's heart skipped a beat when he saw the assigned tasks.

It's over, it's been discovered.

Liang Si looked at Wen Yan with a pale face, but Wen Yan just sat at the supervisor's desk in front of him and looked at the computer without any reaction at all.

Could it be that she didn't delete it completely yesterday, and the system convulsed and it was withdrawn again.

Liang Si's expression softened a little, and he started to deal with the case with luck.

Liang Si wrote a note and brought it to Wen Yan, "Director Wen, I need to go out to handle a few cases."

After saying that, Liang Si stared at Wen Yan's expression nervously, hoping to see some clues from her face.

But there was nothing.

Wen Yan approved the note, but before Liang Si left, she raised her head and looked at Liang Si with a smile, "What's wrong?"

"No, it's nothing, I'll go right away."

Liang Si's doubts about Wen Yan were much less, but his doubts were even deeper.

Is it really the system that got pumped?

Liang Si went to several houses and came to the door one by one. They were all middle-aged women.

Women of this age have experienced social strife. How can it be so easy to talk?

The angles for finding faults are more tricky than the last.

If you are not satisfied at all, the compensation required will be higher than the previous one.

If this compensation is negotiated, her performance this month will be lost.

Finally, we arrived at Huang You. At first glance, he looked like a student who had not been rubbed by society. Although there were acne on his face, the collagen on his face and the pure youthfulness in his eyes could not be deceived.

Liang Si fought for a day, negotiating the compensation plan one by one, detail by detail. The negotiation was physical work and a protracted battle to see who could persist more. He was extremely tired, and there was no conclusion in the end.

Now that I saw Huang You, a little white rabbit, all my vigilance dropped.

After smiling for a day, I suddenly lost control of my face. Once the muscles relaxed, the expression on my face looked particularly scary.

Liang Si was too tired and was in a hurry to get off work and go straight to the topic, "Ms. Huang, we have done this acne treatment package you made for many people, and everyone had no problems. We suspect that you ate something after doing it, or Endocrine disorders have nothing to do with the quality of our packages.”

The first thing you say is shirking responsibility.

Huang You, who had been planning to have a good talk, got angry, "What do you mean? When I went to do it, you told me that as long as I did this acne treatment, my acne would not be completely cured, but it would be reduced by more than half.

What about now? Not only did the original acne not go away, but I also got a rash on my face. I wear a mask to class every day, and then you told me that it was my endocrine disorder and it was not your fault. Do you still have a conscience to say this?"

Liang Si looked at Huang You unhappily, "Ms. Huang, we have done the same acne treatment for many people, and others don't have your problem. We have data to support this."

"So you mean my face deserves it?"

"How about this, Miss Huang, let's go to the hospital for a test now, and when the results come out, we will discuss the follow-up treatment, how about it?"

Seeing Liang Si's face that she was sure that she was just looking for trouble, that she had a problem but didn't admit it, and that she was relying on their beauty hospital, Huang You said angrily: "Let's go, let's go now!"

Huang You pulled Liang Si and had to reason clearly.

The two went to other hospitals together, and the test results came out quickly.

Simply put, the result is just two words, facial allergy.

Allergy?

Liang Si was stunned. Didn't the doctor in the technical department do an allergy test?

How could he forget such a basic thing?

Huang You got even more angry when she got the result. Allergy is something that no beauty hospital would make a mistake. Are they kidding her about her face?

"Miss Huang..."

Liang Si just opened her mouth, and Huang You interrupted her: "Don't say anything. Don't you think I'm relying on your beauty hospital? Now that the results are out, what can you say? I tell you, I want a reason. Today, I will definitely complain to you! Not only that, I will also complain to the Consumer Association!"

Huang You said, turned around and left. She walked very fast, and walked with the wind.

Liang Si chased after her desperately in high heels, only to see Huang You get on a taxi.

As soon as she got in the car, Liang Si called to complain to the after-sales service.

A case that could have been turned into a small matter and a small matter into a small matter became a complaint.

As soon as Liang Si came back, Wen Yan pointed at the red complaint on the computer customer service system and questioned Liang Si, "All the examination items and information that the customer had done in our beauty hospital are all there, why didn't you look at it? What instruments did she use, what ointments and essential oils did she use, every step was clearly recorded, why didn't you do a check first, you are not a new employee, you have been in the company for five years! Five years, this is how you do things?" ▽Si▽Tu▽Online▽Read▽

"I thought it was just a small case, and college students are especially easy to talk to..." Liang Si muttered.

"College students are easy to talk to, so why didn't you handle the matter properly?"

Wen Yan was angry, "Go back and reflect on yourself, and don't expect this month's performance."

"Manager Wen." Liang Si asked in a roundabout way: "Give me another chance."

"I gave you a chance, but other leaders gave me a chance?"

Wen Yan said coldly: "Reflect on yourself."

Liang Si wanted to say something else, but Wen Yan didn't give her a chance. She took the information and went to communicate with the technical department to see how to deal with the allergy on Huang You's face.

He hurriedly took a taxi to Huang You's school.

All the company's out-of-town expenses are reimbursed as long as the receipts are kept. Taking a taxi is the most time-saving way.

Wen Yan found Huang You's dormitory building and called her, constantly apologizing, "I'm sorry, Miss Huang, it's our after-sales service staff's bad attitude that made you feel wronged."

Most students are thin-skinned. Seeing Wen Yan constantly bowing and apologizing, Huang You was embarrassed.

It's not that Wen Yan made her angry, she was just angry at that person's attitude, as if she was deliberately blackmailing her.

"Forget it, it has nothing to do with you."

"Thank you for your understanding, Miss Huang." Wen Yan smiled and said, "Miss Huang, you see, the most urgent thing now is to deal with the allergy on your face. I consulted our technical department before I came here. He said that through investigation and diagnosis, it was found that it was an allergy to tea tree essential oil.

How about this? I'll take a taxi to take you to our beauty hospital to clean and reduce swelling, desensitization treatment and deep cleansing with small bubbles. First, deal with the allergy on your face. When your face is better, let's talk about how to deal with it later. How about it?"

Huang You touched her face and nodded. After all, she couldn't wear a mask to class with this face, right?

Wen Yan accompanied Huang You all the way to the skin care department of the hospital. After the doctor examined her, he said that it was a dual cause of tea tree essential oil allergy and endocrine disorder. After desensitization treatment and acne treatment, Huang You's endocrine was somewhat imbalanced and prone to getting angry. It is best to eat a light diet and not eat spicy food.

Immediately afterwards, Huang You was sent for desensitization treatment, and Wen Yan stayed with Huang You all the time.

After finishing, Wen Yan handed the millet porridge she bought to Huang You, "It's almost six o'clock, Miss Huang, you must be hungry, eat something first."

Looking at Wen Yan running up and down, Huang You scratched her head a little embarrassedly, "Thank you."

"This is what we should do."

Wen Yan said: "Ms. Huang, it's like this. Your allergy this time is the fault of our beauty hospital. We absolutely cannot deny this. I sincerely apologize to you again. When you were undergoing treatment, I also consulted the director of our hospital. He said that acne cannot be eliminated in one course of treatment. Three courses of treatment are required, and it cannot be cured. It can only be minimized."

Hearing this, Huang You sighed, "I know that too. My acne is too serious, otherwise we would not come to the hospital."

"Ms. Huang, don't worry, we will do our best to treat you, and the same thing will never happen again." Wen Yan took out a spa card, "To show our sincerity, we will give you a free course of treatment. After two courses of treatment, the acne will be significantly improved. At that time, you can decide whether to buy a third course of treatment. This spa card worth 1,280 yuan is the welfare of our internal employees last month. I gave it to you personally. You can bring your friends to come and do two free spas, one for the face and one for the body."

"This... is not necessary?"

I have already given a course of treatment, and I also gave a spa card.

Huang You felt that it seemed like she had taken too much.

"This is our sincerity." Wen Yan said, putting the card in Huang You's hand, "Miss Huang, I actually have a personal motive for giving it to you. I'm only a few years older than you. I just graduated a year ago and work in this city. I have to go out before seven in the morning and leave at eight at night.