From car overlord to the world's top tycoon

"You guys are too bullying, I bought a Mercedes-Benz for 660,000 yuan, I didn't even open the door, and the engine leaked, I just want to change to a new car, you promised first, let me come back in a few days, okay, I came in a few days, you actually told me that I can only change the engine?

"I'm a doctor, I won't use this method to defend my rights unless I have to, I don't want to lose face? But your perfunctory attitude makes me feel that my knowledge has been insulted for so many years!"

Hangzhou City,

Inside the Leyi Star Mercedes-Benz 4S store.

A young woman with short hair was sitting aggrievedly on the hood of a Mercedes-Benz at this time, pointing to Wang Chongzhi, the manager of the Liyixing Mercedes-Benz 4S store with a very ugly face in front of her, with tears of humiliation and grievance in her eyes, accusing Wang Chongzhi of deceiving her.

Around the woman, all the staff and those salesmen in the Mercedes-Benz 4S store at this time were sympathetic, disdainful, and ridiculed the short-haired girl.

There are all kinds of expressions.

And Wang Chongzhi was very gloomy at this time.

He could never have imagined that this woman would be so difficult.

As early as more than a week ago, the girl came to the store to pick up the car, but before the car left the door of the Mercedes-Benz 4S store, the 660,000 Mercedes-Benz engine leaked.

At the time,

On the day when Audi's sales broke out, Mercedes-Benz was in a very disadvantageous position, and if this matter was exposed, then it is conceivable that it would definitely affect the sales of their 4S stores.

So

When Wang Chongzhi finally appeased the girl, and then immediately reported the situation to his superiors, their parent company, Lixing Group, the reply was to reduce the loss as much as possible.

What does it mean to minimize losses as much as possible?

Of course, if you can fool you, you can fool it.

Wang Chongzhi has been a store manager for so many years, how can he not understand the meaning of Lixing Group.

According to national regulations, in this case, their Mercedes-Benz 4S store should immediately replace the customer with a new car.

It's just that

In order to reduce losses, Wang Chongzhi first appeased the girl, then verbally promised to change the car, and then coaxed her away, and then found various excuses to prevaricate the girl's request to change the car, and finally even directly moved out of the three-pack method to fool around, saying that the engine could only be replaced according to the regulations.

originally

Wang Chongzhi was ready to talk to the girl, but what he didn't expect was that this girl looked very easy to bully, and her temper was so irritable, so she came directly and sat on the engine cover with one hand and cried.

"Miss Chen, things are actually negotiable, in fact, we are also very helpless, because the state stipulates that the engine can only be replaced. "

Wang Chongzhi's head is about to explode.

It's not just this girl who is difficult, but even more difficult are the people around who are watching the excitement.

Even because of this incident, the employees of several surrounding 4S stores and customers who watched the car all came over to see the excitement.

and one by one with their mobile phones, they took pictures of all the scenes and prepared to transmit them to the Internet.

It's just that he, Wang Chongzhi, can't do anything to others.

"Look, look, Mercedes is going to be unlucky!"

"What the hell is going on, is there anyone who can tell me?"

"I'll tell you ......"

Some came early, and explained the cause and effect to the later ones, and then passed on ten, ten to hundred, and they all understood.

"It's too bullying, this is how Mercedes-Benz fools consumers?"

"Look at it, this is the face of Mercedes-Benz, not only the car is expensive, all kinds of charging traps pit consumers, but also there is a problem, and it is difficult for consumers to protect their rights. "

"The 660,000 car, before the door of the 4S store opened, the oil leaked and went out, these people didn't even change the car, and they thought they could fool it!"

"Not only Mercedes-Benz, I have also seen cars with Alto when I went to Bollywood before, they are all a virtue, in the final analysis, it is still the conscience of our national car company Audi!"

"That's it, it's still better than Audi, not only is it cheap, but everything is open and transparent!"

Suddenly, a young man mysteriously said to the people watching the excitement around him.

"I just bought the car from the Audi shop next to me, and there was a little girl just now, I guess she was a novice, when I went to Audi to pick up the car, I didn't go out yet, and the headlights of the car were rotten by her own hit, do you know how people Audi dealt with it?"

"How?"

The people around are curious, is Audi also as casual as Mercedes-Benz?

"The Audi didn't say anything at the time, just said that the little girl would pay for a repair, and the headlights of the vehicle would be replaced for free! If this is a Mercedes-Benz, I don't know how much it will cost!"

When the young man spoke, he was proud of the service of the national enterprise Audi with pride on his face!

"I'm rubbing, is the Audi service so good?"

"Do you know that Audi's service is well-known for its good service, just like their slogan, Audi quality, keep improving! We Audi not only make cars and strive for excellence, but also require that we must strive for perfection and make customers satisfied. "

There is no harm if there is no comparison, and Mercedes-Benz's attitude of fooling if something happens is like shit compared to Audi's customer-first service concept.

The situation in the 4S store, the video of the female doctor crying and defending her rights, was filmed and posted on the Internet, and soon there was a whirlpool of fishing boats on Douyin and Weibo and major headline websites.

And Mercedes,

Once again, it has become the center of the entire fishing wheel nest.

"Mercedes-Benz, get out of the Celestial Empire!"

"Whoever buys Mercedes-Benz in the future will really be a fool!"

"With such after-sales service, Mercedes-Benz, how can you be embarrassed to say that you are wholeheartedly for customers?"

Present

Someone turned out a statement from Mercedes-Benz that mocked Audi before, and the original words of Mercedes-Benz in the statement were:

[We Mercedes-Benz, Bollywood, Alto three car companies, as a century-old luxury car brand, over the years, has been strictly controlling the service quality of the brand 4S store, resolutely safeguarding the vital interests of consumers, in order to make every user satisfied, after so many years of accumulation, we have accumulated a good reputation among the consumers of the Celestial Empire to have today's positioning. 】

"Mercedes-Benz, this is what you said to resolutely safeguard the vital interests of consumers?"

"Upstairs, you are wrong, Mercedes-Benz has only defended their own interests for a hundred years, and they don't care about the life or death of consumers!"

This incident, like a dynamite bag, made the dissatisfaction of Celestial Empire consumers with the backlog of Mercedes-Benz for so many years all erupt in an instant.

Even the media of the state unit, after discovering this matter, asked on its official Weibo account @Mercedes-Benz official,

"This is what you call resolutely safeguarding the vital interests of consumers?"

------------------------

ps: It's coming, it's coming, cough cough...... Ladies and gentlemen, I have wronged me, not that I have updated less, but that my update time has changed in the past two days, and the normal routine of Buddhism has turned out to be reversed now, sleeping during the day, and coding words at night !! woo woo woo ......!