So it is understandable to sue more now.
Seeing Fang Dazhuang leaving humming, Zhou Yi also got up and left the cafe, almost holding back just now.
Ever since he knew the account name of Zhou Xinran's "Macho Zhou" and read the other party's dark history, now facing Zhou Xinran, he really couldn't help but want to laugh.
Combining that non-mainstream atmosphere with the feeling of pretending to be a passer-by, combined with Zhou Zhou's serious look, it really shouldn't be too exciting!
Fortunately, Zhou Yi had received professional training, even though it was so funny, he couldn't hold back his laughter.
Driving all the way home, I ate outside and didn't go upstairs, just strolling in the yard casually.
Looking at the environment of the community again, it is very good. Not to mention the people who raise dogs on leashes, many people who raise medium-sized dogs put muzzles on them.
Yes, that Manager He did a really good job.
As the so-called time sees people's hearts, at least Manager He feels very good with him.
Time passed by every minute and every second, and gradually there were fewer and fewer people in the courtyard of the community, and Zhou Yi felt more and more bored.
Seeing another couple walking past in front of him, Zhou began to seriously consider one thing, whether he should find a girlfriend.
He didn't want to look for it, he felt that girls were the most troublesome, but in this kind of lonely night, it seemed that he needed a gentle girl to comfort him.
Forget it, let it be, I really don't want to look for it now.
One night passed in someone Zhou's dream, and the next morning, Zhou Yi drove straight to the airport.
His parents are back today.
After waiting at the airport pick-up gate for about 10 minutes, I saw my parents.
"Papa, here, here!"
Ten minutes later, the family of three had already sat in the car.
"Hey Xiaoyi, aren't we going home now?"
But Zhou's father has a better memory, and it seems that this is not the route home.
"No, let's not go home yet, Dad, you didn't have a good time going out this time, did you? The agreed-upon pure play group has been changed into a shopping group, and the tour guide still doesn't give you a good face."
"We have to go to them and ask for an explanation!"
Zhou Yi laughed while driving.
"Do you want an explanation?" Zhou's father and Zhou's mother actually have the same personality as many people, and they were a little worried when they heard this: "Why don't you say goodbye."
"We actually went to a lot of attractions, and nothing happened..."
In fact, in our lives, we still calm things down a lot. Maybe we were going to explode with anger at the time, but when we come to our senses, it’s okay to think about it.
Zhou Yi shook his head and said, "Mom, you and my dad don't care, we have to accept what kind of service we spend."
"The agreed-upon pure play group still takes it for shopping, and still insists on buying it. If you don't buy it, you will be ridiculed in a strange way. What are you doing!"
Hearing what Zhou Yi said, Zhou's mother also thought of the money she had paid before, so she didn't say anything else.
This time I couldn't find the place, so I turned on the navigation and came to the door of the company called "Xingtianxia Travel Agency".
After opening the door and getting off the car, Zhou Yi took the lead and entered the travel agency with a dark face. Zhou's father and Zhou mother behind him looked at each other, and then followed.
When a son grows up, parents must support him behind his back, even if he doesn't understand.
A few minutes ago, Zhou's mother was still retreating, but now, if there is a quarrel, Zhou's mother is the fastest one!
For no reason, it was her son.
Someone had already come out from inside, it was a young man in a suit, and when he saw Zhou Yi and the three of them, he smiled and said, "Welcome to Xingtianxia Travel Agency, sir, are you going out to play?"
"It's not for fun, I'm looking for you for something. Where's the salesman named Zhou Xiaoxiao in your store?"
Zhou Yi looked at the young man and asked.
Zhou Xiaoxiao?Li Qing hesitated for a moment: "Sir, what are you doing here?"
What am I here for? I want ten catties of gold cartilage, finely cut to make sausages, don’t see any meat on it...
Well, of course not.
"Can you be the master? If you can be the master, I will say it. About ten days ago, my parents signed up for a group with you."
Zhou Yi took out the contract as he spoke, and continued: "At that time, we were reminded and instructed, not afraid of spending money, but we must report to the pure play group!"
"The promise you gave was purely for fun, but in the end, when you go, you will pull people into the shopping store? Do you have to buy jade?"
Zhou Yi's series of questions were like a series of cannonballs, and Li Qing couldn't react to the bombardment.
"Wait, sir, that, you are saying that the previous group is not satisfied, right, this, this is not our responsibility."
Li Qing explained there: "Sir, and uncles and aunts, you sit down first, let me explain to you, things like shopping are really out of our control."
Let Zhou Yi and the others sit down, and Li Qing continued: "This is because you don't understand the mechanism of our travel agency. We are just a group agency."
"We are only responsible for sending you there. The specific service is provided by the local agency in Hannan Province. If you feel unsatisfied with the service, you can directly complain to the tourism management department in Hannan Province."
"You are looking for us now, this, this is not right."
Li Qing tried his best to explain that, as he said before, many people do not know the specific situation of a tourism product.
There will be wholesalers here, who are responsible for transportation, and then cooperate with local travel agencies around the world to package restaurants, hotels, tourist attractions, etc., and then form a tourism product!
Then this tourism product will be handed over to distributors in various places for distribution, and these distributors are the organizing agencies.
A group agency is a seller who directly faces customers.
The reason for this operation is very simple, travel agencies cannot solicit business across regions.
And this way of packing, because of the large quantity, there will be discounts whether it is transportation, accommodation, or tourist attractions.
Hearing this, Zhou's mother also whispered next to Zhou Yi; "Someone in the regiment said the same before, saying that it is useless for us to come back and complain, because they are not serving..."
Zhou Yi shook his head when he heard the words, and interrupted the young man's eloquence: "Brother, don't talk about this, I really don't understand how your tourism products work."
"I only know one thing, my parents are here with you, and signed the contract with your Xingtianxia travel agency!"
"Our country has said since ancient times that if you have a grievance, you have a debt. I don't know how you cooperate with other local agencies. I only know that it is a contract with you."
"Then there is a problem with the service now, I can only find you!"
According to what the other party said, I still have to go to the tourism department of Hannan Province to complain, not Jingzhou.
Because their travel agency is not responsible for reception.
But it will be more complicated over there, and there will be a lot of wrangling, so Zhou Yi came here directly.
I'm sure it's here, I signed the contract here, I care about subcontracting and subcontracting between you and other travel agencies, I'm sure it's you!
I don't even bother to mention this point.
Many service agencies on the market today, not only travel agencies, but also others, entrust them layer by layer, and let you, a service recipient, go to the service provider after they entrust.
This is definitely not possible. I have nothing to do with them. I only know that I signed a contract with you, so I'm looking for you!
Li Qing said helplessly: "No, sir, here we have to be reasonable, right, we are not responsible..."
"That's none of my business!" Zhou Yi said very seriously, "I'll say it one last time, the entrustment between you and others is your business."
"So you call someone who can be in charge of you to come out and talk."
"Sir, our travel agency has been in business for so many years. It's not like you. You are relying on us. I told you to find a local travel agency. I can give you their contact information and address."
Li Qing still defended there.
"And it's not just what you say."
Zhou Yi turned on his phone and found the previous video.
"Of course I have evidence here, the evidence of the things I have to buy, the evidence of the tour guide's eccentricity, and the contract here!"
What the hell?Looking at the pile of evidence in front of him, Li Qing was dumbfounded.
But he still said: "I can't do anything about it, sir, this is really out of our control."
He now feels that this young man is here to find fault.
"So, you call out the people who have the final say. Of course, you don't have to. I will take legal measures to protect my legal rights!"
Here Zhou Yi speaks very casually, so he is naturally not afraid of being accused of extortion.
The reason is simple. Looking back at the constituent elements of extortion and comparing the current situation, it is easy to understand the difference between extortion and legitimate claims.
"The legal way? Why, after talking for a long time, I still plan to ask for money. I still say that, you have found the wrong person, and we are not responsible for this matter."
"And our leader is not here."
"Okay, I see."
Zhou Yi nodded, stood up, turned to his parents and said, "Let's go, parents, go home, there is nothing to say."
Originally, I thought that there would be conflicts on the issue of refunding one and compensating three and compensation for mental damage, but I never expected that people would not even take any responsibility.
Now it was Li Qing's turn to be a little confused. He thought that the other party was here to ask for money.
This kind of situation is not too common for travel agencies, and there are people who are so impulsive that they curse on the spot.
So he was already prepared for a fight.
In the end, he didn't expect that it was like hitting cotton with a fist, and he didn't even think about arguing with him.
Seeing that the three of them were about to leave, Li Qing thought it would be better to speak to the manager.
Make a phone call and start reporting the situation.
"Last week's group? There were a lot of complaints. You should first ask them what compensation they want. If there is less, they will pay."
After the manager spoke, Li Qing hurried out to stop Zhou Yi and his party.
"That gentleman, I just asked our leader for instructions, and he asked how do you want to compensate?"
Zhou Yi, who was about to drive, turned his head to look at Li Qing and said, "How to pay, one refund and three compensation, plus compensation for mental damage!"
What the hell?
Refund for one and three for three. He knows that it is something in the Consumer Protection Law, but what is compensation for mental damage?
"No, sir, we are asking you very sincerely now, it is impossible to refund one and make three, we have already provided the service!"
"Also, we have to pay for mental damage if we do it."
"You don't intend to talk at all!"
Zhou Yi shook his head when he heard the words: "I really want to talk about it, but depending on the situation, you don't want to talk about it. Why, you have committed consumer fraud. What's the problem with refunding one and compensating three?"
"Isn't it right for your tour guide to scold me like that because my parents don't buy anything?"
Li Qing shook his head and said, "Sir, don't talk about this, the tour guide is not ours, we are in good conscience, and we are ready to talk about it."
"But if you're like this, forget it."
You don't even need to report to know that the manager will definitely have a hard time, refund one and pay three plus compensation for mental damage, this is treating us as a winner!
"Forget it then, let's go first, goodbye!"
This sale was very polite from the beginning to the end, not like the previous ones who exploded at every turn.
Of course Zhou Yi was also polite, but the other party's being polite did not solve the problem, so what had to be done was still to be done.
Seeing the three of Zhou Yi driving away, Li Qing took out his mobile phone and reported to the manager. Sure enough, the manager immediately exploded after hearing the conditions.
"Refunding one and compensating three is not enough, but also compensation for mental damage, why is it so shameless!"
"Okay, you are busy with your work, don't worry about this matter."
After the manager spoke, Li Qing also nodded. There were quite a few people who came to the travel agency to trouble them, and even many called the police.
But it's really none of their business.
Zhou Yi did not go home, but brought his parents to Fang Dazhuang's law firm, signed the contract, and paid the money.
In this case, the parents are the client.
Fang Dali filed a lawsuit without stopping, and after fixing the evidence, he went directly to the Guangming District Court.
It seems easy to write this kind of case, but it is not that easy.
The application of refund one compensation three means that consumption fraud will occur.
As for consumer fraud, you must also comply with the corresponding regulations, not to say that you can do whatever you think.
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