Madam, she's a full-time boss

Gu Nanyi pointed to the service regulations posted on the back wall of the front desk, the second of which: After purchasing a mobile phone, customers can return the product in full without any conditions and refund. If the product has no quality problems after leaving the store, the store does not support return and refund .

This rule is clearly to protect the consumer rights of customers, but in fact it is to protect the return of mobile phone stores.

Most people who come to buy a mobile phone seldom encounter the situation of asking for a return immediately after buying a mobile phone.

It can be said that this store has been open in this section of the road for five years, and it is the first time that it has encountered customers who have just paid and asked for a return.

What's annoying is that this is the rule in the store, and they can't say anything more.

The female saleswoman's face was ashen at this time, thinking that her dream of being a sales champion had been shattered, she was so angry that her heart ached.

"Where is a customer like you? You immediately asked for a refund after buying a mobile phone. Are you kidding us?"

Gu Nan sneered: "I just want to tell you that I can afford a mobile phone! As for the refund, this is also my right!"

The female saleswoman stared at Gu Nanyi arrogantly: "Hmph, you, a little girl, dare to play this kind of trick in front of me, do you really think that I have been a salesperson for more than ten years for nothing? Let me tell you, people who are more than you I have seen too many, the mobile phones sold in this store will not be returned! You have already paid, and you must take these mobile phones away from me."

This is to make it clear that they are going to buy and sell by force, and the so-called service regulations in the store are simply decorations.

Most people would scold each other at most when encountering such a situation, and in the end they had no choice but to leave with their mobile phones.

The people they were facing at this time were not so easy to fool.

Before paying, Gu Nanyi had already guessed that he would face this kind of rogue behavior.

The fashionable woman on the side also mocked.

"Little girl, stealing your parents' money to make a show, do you really think that people outside can let you mess around like your parents? Today, if you buy these ten mobile phones, treat them as tuition fees for social colleges."

Mobile phone store entrance

The two young men seemed to be smoking cigarettes unintentionally, and they seemed to be chatting, but they were always watching the movement in the store.

"Do you want to tell Butler Chen?"

The companion said: "Chen Steward has told you that if Miss Gu is wronged outside, you must notify him as soon as possible."

"Then what are you waiting for?" The young man took out his cell phone and immediately called Uncle Chen.

At this moment, Uncle Chen was by Yelao's side.

After hearing the report from his subordinates, he hung up the phone and hurried to Elder Ye's side.

"Master, Miss Nanyi has been bullied."

Ye Lao frowned suddenly: "Where is the man?"

"In a mobile phone store of Hengyuan Communications on Huimin Road, our people said that Ms. Nanyi took two young classmates to the store to buy mobile phones, but was ridiculed by the salesmen and two female customers in the store. The lady bought ten mobile phones on the spot in a fit of anger, and asked for a refund after payment. According to the service regulations of Hengyuan Communications, customers can refund and return the mobile phones purchased without leaving the store. The salesman of this store may think that Miss Nanyi is just a Girl, it means buying and selling by force."

"Hengyuan Communication?"

"It's our own business."

Hengyuan Communications is the largest communication company in the mainland, occupying a market share of 40.00%, and is definitely a leading company in the mainland.

And the boss behind Hengyuan Communication is Beigang Yejia.

Yelao looked unhappy.

As the largest communication company in the mainland, Hengyuan Communications has been praised as the conscience of the industry, with first-class reputation and service attitude.

I didn't expect that such bad behavior of bullying customers could also happen in the stores under my own company.

What's more, it was his granddaughter who was bullying.

"Let Liu Chuanzhi go there in person. If it's really what you said, this store must be closed immediately for rectification."

"Yes!"

Liu Chuanzhi is the executive president of Huaguo Region of Hengyuan Communications, and he is a capable man who was single-handedly promoted by Ye Lao.

There are hundreds of corporate projects under the name of the Ye family, and Hengyuan is just one of them.

Over the years, Hengyuan has continued to grow under Liu Chuanzhi. Ye Lao is very reassuring of him, and rarely interferes in Hengyuan's internal decision-making.

This matter made Mr. Ye think deeply. If a project company develops too fast, there will inevitably be many loopholes and disadvantages. Maybe Hengyuan should slow down. Taking this opportunity, he can also take advantage of this opportunity to beat Liu Chuanzhi.

Chen Bo left his study, took out his mobile phone and called Liu Chuanzhi.

Liu Chuanzhi was having a meeting within the group, and when he saw that it was Chen Bo calling, he immediately terminated the meeting.

"Butler Chen!"

"Mr. Liu, my master would like to ask you for a little favor."

"What's Ye Lao's order?"

"It's like this. There is a Hengyuan Communication mobile phone store on Huimin Road. The sales attitude there is bad. There is a situation of forced buying and selling. You should go and deal with it yourself."

Liu Chuanzhi was shocked and felt that this matter was not simple.

How could a small conflict between a customer and a salesperson in a small store reach Ye Lao's ears?

Could it be that Ye Lao deliberately tested him?

It doesn't seem right. Although the old man has a heavy heart, he will definitely have signs when he does things, and he will not do such things inexplicably.

This is not in line with the old man's method.

Liu Chuanzhi racked his brains for a while, but he really couldn't figure it out.

He tentatively asked: "Chen Butler, does Mr. Ye know the customer who bought the mobile phone?"

After much deliberation, it seems that this is the only possibility.

Uncle Chen laughed: "Boss Liu deserves to be appreciated by Mr. Ye."

Liu Chuanzhi's tone was sincere and humble: "Please also teach me a few words."

Uncle Chen thought to himself, the old man has not planned to disclose Miss Nan Yi's identity to the public, so naturally he can't reveal this matter casually.

However, since Liu Chuanzhi is going to solve this matter, he should be aware of it.

After pondering for a while, Chen Bo said in a serious tone: "That customer is someone Ye Lao attaches great importance to."

Liu Chuanzhi nodded: "Thank you, Steward Chen, I'll be there right away."

at the same time

Several staff members in the shop surrounded Gu Nanyi, Huangfu Xixian and Cheng Tianyou.

Make it clear that you want to bully people.

The female salesperson who sold the mobile phone said arrogantly: "As long as you take the mobile phone away, we will not make things difficult for you. If you have to make trouble in our store, well, our boss and the people in the local police station have a good relationship. , in the end we'll see who gets in."

Gu Nan sneered calmly.

"According to Article 30 of No. [-] of my country's "Consumer Rights Protection Law", forcing others to accept services by means of violence or threats is a forced transaction and has constituted a crime. Whether you call the Consumer Agreement Protection Association or the Hengyuan Communications headquarters can help me solve the problem perfectly, and if you want to make things big, I am happy to accompany you to the end."

As soon as these words came out, the expressions of the originally arrogant and domineering shop assistants all sank.