Siheyuan: The Idiot in Charge

Chapter 294 Psychological Warfare

Markets are like battlefields.

The teller's operation is a psychological warfare with the customer.

During the three-day training for tellers,

Jia Weidong not only emphasized the service attitude, but also must serve with a smile.

They were also trained on how to deal with incoming customers.

Customers rush over excitedly to withdraw their money, and refusal and delay will not work.

That will only increase customer resentment.

Especially when facing these large customers with deposits exceeding 10,000 yuan.

These people are either veterans who have been working in shopping malls for many years.

Either a tenant-in-law or a tenant-in-law.

Or they are civil servants who hold high positions in their units.

Although Hong Kong was prosperous at this time, the average employee salary was only about 200 Hong Kong dollars.

Not many ordinary families can put aside such a large amount of savings.

They will not be easily moved by petty profits.

If you tell him this as soon as he comes up, it will be of no use at all.

That would be counterproductive.

There is a high probability that the customer will just take the money and leave without bringing anything back.

First, the process is handled quickly, and during the process, the customer is gently informed of the preferential policies he can enjoy.

While letting customers feel Dongsheng Bank's good service attitude, it also lets customers understand the bank's strong strength.

Our bank doesn't care about your money.

You can take it away if you want, and you will also lose.

In this way, even if you really can't retain customers.

It can also leave a good impression on customers.

This is the correct way to open it.

really.

Mr. Zhang hesitated for a moment, then gritted his teeth and pushed the money back:

"Sorry, I won't withdraw it. Please help me exchange it for your Dongsheng Bank's deposit certificate."

The teller continued to smile: "Okay! Mr. Zhang, please wait a moment."

"."

At noon, the sales department did not take a break.

It was impossible to rest.

There is still a long queue at the door.

Staff such as tellers and security guards all take turns eating.

Around two o'clock in the afternoon.

I saw a large number of people outside the door who had not yet checked in.

Jia Weidong notified the security guard outside the door to start cutting off the flow.

Only handle business for those people queuing on site.

If I come back later, I can only say sorry.

Come again tomorrow.

If you don’t do this, you won’t be able to get off work in the middle of the night.

According to the speed in the morning, after clearing the queues, it is time to get off work.

It’s not that Jia Weidong is considerate of his employees and doesn’t want them to work overtime.

Although tellers do not do heavy physical work.

But what they do is mental work, and they do it all the time.

High-intensity brain use can easily cause mental fatigue.

It is easy to make mistakes when you are mentally tired.

If the calculation is wrong, will the loss be attributed to the teller or the bank?

Anyway, if you don’t get it done today, you’ll have to do it tomorrow.

There is a long queue in front of his bank every day, and Jia Weidong doesn't mind at all.

How popular.

People who open a store are afraid that it will not be popular, so they still spend money to hire people to queue up.

……

As a result, the security guards began to persuade wave after wave of people to leave.

That's it, I was busy until 5:, and then I sent away the last customer.

Complete the accounts.

Shi Xinyue came to the office excitedly:

"Chairman, what we actually cashed out today is only over 200,000 Hong Kong dollars."

Jia Weidong said with satisfaction: "Not bad! Not bad! President Shi, keep working hard and strive to start turning around and increase the deposit by 200,000 within three days."

Shi Xinyue was confused: "Is this impossible?"

"Why is it impossible? People now have a lot of money."

"Isn't your report clearly written?"

"Several banks in the past were robbed of hundreds of millions by bank runs."

<divclass="contentadv"> Shi Xingyue slapped her forehead: "Uh! That's right, but they don't necessarily have to deposit it in our bank if they have money."

"President Shi, do you think we gave you so many rice bicycles for free?"

"That's a living advertisement. Just wait and see what the effect will be tomorrow."

"Well! Dongsheng Bank will definitely prosper under the leadership of the chairman."

"Stop flattering and go! Put all the cash in the vault and let the teller get off work early."

"By the way, tell them that they did a good job! Give them bonuses at the end of the month."

"Ah, a bonus? How much will it be?"

"You are the president, and you want to ask me about such a trivial matter? You can handle it yourself!"

"Got it!"

Although Jia Weidong didn't stare downstairs all the time.

But as soon as his thoughts swept away, every move of the teller downstairs was under his surveillance.

Jia Weidong is quite satisfied with the work performance of all employees.

Employees work hard, so it is appropriate to give them some bonuses.

After everything was taken care of, everyone got off work, leaving the field guards to keep watch.

With more than 20 heavily armed field guards stationed there, it was safe.

These field protectors are all professionally trained players, and they are basically veterans who have been on the battlefield.

Well trained and well equipped.

Unless it's a regular army from a company.

Otherwise, no matter how many bad guys come, it will be for nothing, and there will be no chance of getting any advantage.

the next morning.

Before the business department of Dongsheng Bank opened, there was another long queue at the gate.

After all the Hong Kong dollars in the treasury were moved to the business hall and coded, the business officially started at 7:, and we started to receive customers step by step.

It's a good sign that it's the beginning today. The first customer came to make a deposit with cash.

By noon, there was a turning point, and there was no need to use the bank's reserves.

This means that the amount on hand exceeds the amount paid out.

Around two o'clock in the afternoon.

Seven or eight people came to the bank door.

The security guard let them into the lobby without asking them to line up.

Now it was like a hornet's nest was stirred up, and the people queuing up were not happy.

Customer A: "Security guard, why are you showing favoritism? Why don't they line up?"

Customer B: "That's right, that's not fair! I've been waiting in line for hours, and they got in as soon as they came."

Customer C: "It's the same everywhere. Dogs look down on people, and they look like dogs when they dress like humans!"

The crowd started to boo: "Unfair! Unfair!"

Security guard: "I'm sorry, they are our bank's big customers. Our bank has regulations that big customers don't have to queue up."

"What big client? The old man is much older than them!"

"Uncle, it's not that they are old, it's that the business they have to handle is more than 100,000 yuan."

"You didn't even ask, how do you know they are big customers?"

"You don't know me, but I know them. They are the chairman and shareholders of the original Yu Bank."

That's right, those who just entered were Cheng Hansheng and a few shareholders.

Of course the security guard knew him.

Although Jia Weidong promised Cheng Hansheng and several shareholders priority in redemption, they did not come to the bank on the first day of trial operation.

They both knew the first day was bound to be busy.

During the share transfer process, Jia Weidong treated them very favorably, and they were too embarrassed to get more.

So they agreed to come back the next day.

When they first arrived at the entrance of the business department, they did not see the chaotic situation they had imagined.

The security guard didn't ask them to line up.

The hall didn't change much, but it made them feel fresh and new.

Orderly, busy but not chaotic.

Mountains of cash at the counter, unique queuing method, lottery draws, and the warm and considerate service attitude of the tellers

Everything made them feel incredible and dizzying.

Cheng Hansheng also had mixed feelings in his heart.

Youyu Bank has devoted all his life's efforts.

"Hansheng, let's..."