Rebirth 05, starting from never dusting

After returning to work after the Spring Festival, Ning Sui'an finally bid farewell to the front desk and returned to the customer service department. While busy with his job, he also received a small task: to be the "master" of the new employee - Xu Jia.

Ning Sui'an was a little confused about this.

"As a customer service representative who has spent half a year at the front desk, what kind of help can I bring to the newcomers?"

Yu Shuang said: "It is because you have rich experience as a front desk staff that we let you take her. If your customer service ability is too strong, we will not let you take her."

"Why?" Ning Sui'an blinked and asked even more confusedly, "Is it because I'm not good enough?"

"I didn't say that, you admitted it yourself!" Yu Shuang said with a smile.

Seeing that Ning Sui'an looked like he was about to cry, he quickly waved his hands and said, "I'm just kidding, don't take it seriously."

Ning Sui'an pursed his lips and said, "But I've taken it seriously. I'm really the worst in the customer service department."

"Okay, okay, let me tell you the truth. Xu Jia's identity is not ordinary. She is Mr. Xu's biological sister."

Ning Sui'an opened his mouth in surprise when he heard this, "What? She is actually Mr. Xu's biological sister."

Then he muttered, "I told you so. All the employees who returned to work today received red envelopes, except her. It turns out that she is the boss's sister-in-law. She already received a big red envelope!"

Yu Shuang smiled and said, "Now you know why I asked you to take her with you!"

"But my level is not good enough, how can I teach?" Ning Sui'an became even more panicked.

Yu Shuang said, "It's okay, you can just teach her casually. Mr. Xu said that her sister's enthusiasm will only last for three minutes, and she might get tired of it after a few days."

Yu Shuang really wanted to say that Zhang Yi made such arrangements mainly to prevent the rookies from fighting each other.

"Okay, I'll try my best."

After understanding the whole story, Ning Sui'an accepted the reality.

I guess it was because I gave gifts to my leaders before the New Year, and the leaders arranged an easy task for me.

Thinking of this, Ning Sui'an returned to his workstation.

"Hello, Teacher Ning. I am the new employee Xu Jia. Sister Shuang said that you will be my mentor in the future. Please take care of me." Xu Jia smiled and was very respectful.

Ning Sui'an said, "Have you ever bought anything online?"

"Does it count if I've bought a lot of history books?" Xu Jia said.

"Of course." Ning Sui'an said as he entered the backend of the official website, entered his account, and explained each function to Xu Jia one by one.

After half a day, Xu Jia was eager to try, as she felt the questions were not difficult.

Ning Sui'an handed over a USB flash drive and said, "Here is a video course on how to get started with customer service. You should study it carefully these two days when you have nothing to do. Here, you can use this laptop first."

"Oh, okay." Xu Jia was a little reluctant. Through her research just now, she roughly knew how to operate the backend. It was just a chat software with some shopping functions.

The only difference is that the person you are chatting with is not an online friend, but a customer.

With her typing speed as an amateur online writer who shines for love, she can open several consultation windows at the same time to deal with customer service!

"Oh, forget it. I'd better watch the teaching video first." Xu Jia sighed helplessly, plugged in the USB drive and started learning.

After more than ten hours, she found that the girl named Yang Lu who recorded the customer service teaching video was very good. Not only was she sweet-looking and spoke softly, but she also demonstrated how to analyze the purchasing desire of different customers through their chat content.

Then you can adjust the reply content in a timely manner according to different customers.

Those summarized clichéd responses were also compiled by Yang Lu.

For the whole morning, Xu Jia did nothing but watch videos and study and practice with the background.

Occasionally, I would stand beside Ning Sui'an and watch him improve his customer service skills.

At lunch time, Xu Jia followed Ning Sui'an to the basement restaurant to queue up for food.

From a distance, I saw Zhang Yi and Xu Ying sitting together, talking and laughing while eating.

She ordered two vegetables and half a portion of rice, then walked over with the plate.

Seeing this, Xu Ying had no choice but to make room for her.

"How does it feel to go to work?" Xu Ying asked.

Xu Jia said, "It's OK. I watched the teaching class for the whole morning. Brother-in-law, where is the girl who recorded the class for you? Why didn't I see her in the company today?"

Zhang Yi frowned and said, "Who are you talking about?"

"She's the instructor of the introductory customer service training course, Yang Lu!" Xu Jia said.

"Oh, she resigned before the New Year." Zhang Yi smiled and said, "She became her own boss now."

"Wow, your company is so powerful that a customer service representative can become a boss." Xu Jia's eyes lit up.

Xu Ying said: "Let me correct it. It's not the company that is amazing, it's Lulu herself who is amazing. She is not only the customer service director of the company, but also the sales director!"

Although Lulu has left the company, her legend is still circulating in the company.

"Eat quickly, then go back to continue studying and strive to become a customer service intern as soon as possible." Xu Ying urged.

Zhang Yi scratched his head. He was not quite sure about Lulu's video recording.

I just remember that when we just moved to Dongzhang last year, she gave online training to the girls in the customer service and sales departments.

In the afternoon, after making a number of phone calls, Zhang Teng obtained the question bank for the 07 safety access examination from the Party A of the Pioneer District Power Supply Company.

This question bank is a comprehensive question bank within the power system, and all of them are in the form of excel tables. You can choose majors such as rural power grid, infrastructure substation, infrastructure lines, information communication, etc. through the question bank. It is the newest and most comprehensive question bank in the power system.

After getting the question bank, Zhang Yi arranged for people to screen the question bank and first let the people from the supervision company learn about the rural power grid and infrastructure lines.

Afterwards, Zhang Yi packaged the question bank and sent it to Teacher Xiao Huang, asking him to upload the question bank to BrushTiBao as soon as possible and make a special version of the "Safety Regulations Access Examination".

As the pilot zone project has not yet started, Zhang Yi plans to let everyone systematically learn the safe operating procedures of the power system to enhance everyone's safety management awareness.

According to Zhang Teng and Zhao Daran, the safety regulations entry examination adopts a passing score system of 80 points, and the questions are generally of four types: single-choice questions, multiple-choice questions, true-or-false questions and short-answer questions.

All multiple-choice questions must be answered correctly to be considered correct. No points will be awarded for selecting less than one answer or an incorrect answer.

This is much stricter than regular professional examinations, which shows how much importance the power system attaches to safety.

Moreover, once the safety regulations entry examination is entered into the power system, it can be used throughout the province.

In order to facilitate the subsequent projects, Zhang Yi decided to arrange for all employees to register at the examination center in the pilot area to avoid any trouble in the future.

In fact, this matter can be completely handled by Liang Shuguang. After all, Liang Shuguang is still providing assistance in the provincial power supply company.

But if you do that, you will owe the other person a favor.

Zhang Yi didn't want to ask Liang Shuguang to handle small problems that could be solved by Zhang Teng.

"Brother-in-law, I found some very interesting posts in the message area of ​​the official website. Do you want to take a look?"

Zhang Yi, who was sorting out the first-level cost engineer textbooks, received a QQ message from his sister-in-law.