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Chapter 113: 3-Package Policy and After-Sales Service Introduced in Advance

Lin Kaifeng cleared his throat and talked about the company's next stage of product content.

An agricultural tricycle is a light transportation vehicle and is not a professional transport vehicle.

not long ago.

Lin Kaifeng went to Jiangcheng and contacted Jiangcheng Automobile Factory and Jiangcheng Engine Factory.

In the next stage, Lin Kaifeng will work more deeply with the two factories to develop a four-cylinder engine.

Agricultural tricycles use two-cylinder motorcycle engines, which have far less horsepower than four-cylinder diesel engines.

With the help of the engine factory and Jiangcheng Automobile Factory, the machinery company will soon produce a larger and more load-carrying four-wheel agricultural truck.

The price is more expensive than an agricultural tricycle, nearly ten thousand yuan.

However, the performance will be more than ten times that of a tricycle.

Lin Kaifeng assured everyone on the spot.

The cargo capacity of the developed agricultural four-wheel vehicle is almost the same as that of the Jiefang truck.

The price is much higher, but the cargo capacity is also increased.

Agricultural three-wheeled vehicles can carry no more than two tons of people and goods. When it comes to agricultural four-wheeled vehicles, you can compare them with Jiefang trucks.

Even though Lin Kaifeng didn't tell everyone how much the truck cost, everyone had a rough idea of ​​it.

"If you think it's okay, we can sign the contract now. You pay a small deposit, and I promise to deliver the car to you within three months."

The company still has more than two million yuan in funds on its books, but Lin Kaifeng has countless places to spend the money.

All expenses need to be calculated carefully.

Lin Kaifeng did have plans to research agricultural four-wheel vehicles, and he collected partial deposits from everyone mainly to persuade Jiangcheng Automobile Factory.

Let them put forward their core strength to cooperate with the machinery company in research and development.

Going to Jiangcheng Automobile Factory with a large number of order contracts and letting them see the market prospects of agricultural four-wheel vehicles is better than a thousand words.

They were told that they had to pay first and then wait three months before getting the goods, which caused many people to grumble.

On the contrary, Lao Feng was extremely cooperative.

It’s just a deposit first, no problem.

Lao Feng brought a lot of money this time. As long as he could get the car, he would be willing to wait for six months, let alone three months.

The idea is to buy two and try them out first.

There were two agricultural four-wheeled vehicles that had not yet appeared, each priced at 30 yuan, and Lin Kaifeng collected a % deposit from Lao Feng.

That is six thousand yuan.

Several other commune directors who had ideas looked at each other.

A commune director who is eloquent was sent out to act as a representative.

"General Manager Lin, what if... I mean, if there is a problem with the four-wheeled vehicle we bought?"

Everyone has basically heard about the various performance aspects of agricultural tricycles.

It is cheap, has good performance, and can easily carry more than a dozen people.

As for the agricultural four-wheel vehicle mentioned by Lin Kaifeng, no one can say for sure what its performance is like or whether it will break down halfway.

Lin Kaifeng smiled faintly and said, "Comrades, let me give you a reassurance here. The contract I sign with you will have three special clauses marked on it. I call it the Three Guarantees Agreement."

"What is the three guarantees agreement? If there is a problem, we will return the product, replace it, or repair it."

"If the failure is caused by improper use or improper storage after purchase, our machinery company will still send technicians to repair it for free without charging you a penny. We only need to provide the technicians with food and accommodation."

It was not until the early 1980s that the private business system officially emerged in Longguo.

Before that, there were no three guarantees policy, return and repair if dissatisfied, door-to-door delivery, and service with a smile.

By the mid-to-late 1980s, sellers were still more powerful than buyers.

When you buy something, whether it is good or bad is the buyer's own problem.

We are not responsible once the items leave the store.

"In addition, in order to help people understand the vehicle, our company will provide comprehensive after-sales service after selling the vehicle."

"What is after-sales service? It means guiding everyone on how to learn to drive a vehicle in the shortest possible time, and imparting some simple knowledge on vehicle repair, oil change, maintenance, etc."

Taking this opportunity today, Lin Kaifeng took the lead in introducing the three guarantees policy.

The pre-sales and after-sales concepts were explained to everyone in detail in a way that everyone could understand.

Pre-sales service is what Lin Kaifeng is doing now.

Introduce the various performances of the product in detail and the related services provided by the company for the product.

After-sales content is much more complicated.

Product installation, maintenance, personnel training for product use, returns and exchanges when problems arise, technical support, etc.

Among the dozens of commune directors, many have seen the world.

But no one has ever heard of such a considerate sales arrangement.

Whether you go to a department store or a supply and marketing cooperative to buy something, the first thing you will face is the salesperson's cold face.

Taking money and tickets to buy things makes it seem like you owe the other party a lot of money.

Sell ​​things to customers with cold words.

Once the merchandise leaves the counter, even if it breaks down right under the salesperson's nose, no one will do anything about it.

I'm sorry that the product has quality problems after using it for a while.

Department stores and supply and marketing cooperatives are only responsible for selling things.

If there is a problem with the product, it is your own responsibility. Repair it if possible.

If it can't be repaired, throw it aside.

If you dare to argue, you will be scolded at best.

In serious cases, they may be beaten up by a group of people.

Over time, ordinary people became accustomed to this attitude.

Never imagined.

Northern Machinery provides such great service.

Even if you don't want to buy, you can always call for consultation.

There was a breakdown and a call was made to the machinery company.

The machinery company will first ask about the cause of the failure.

If it is a minor problem, we will directly tell you the solution over the phone.

If the problem cannot be solved, the machine company will send someone to repair it.

If a penny is not good, we will fix it until it is fixed.

He is simply a living Lei Feng!

In addition to providing maintenance, we also provide training, which is guaranteed to teach you until you learn it, and you can continue to learn if you cannot.

Until you learn it.

"Give me two more."

After Lin Kaifeng said this, Lao Feng gritted his teeth and asked someone to open the sack again.

Take out six bundles of great unity from it.

"Our commune will also add one."

"And we also need to add a four-wheeled farm vehicle."

"Comrade Lin Kaifeng, our commune members have a low level of education. Can we really keep teaching them?"

Lin Kaifeng stretched out his hands and waved them downward, signaling everyone to be quiet.

"Comrades, you have superiors, and our machinery company also has superiors. In the final analysis, we are all one family. If I lie to you, you can report it to your superiors at any time."

"The whole country is like a chessboard, how could I lie to everyone?"

After these words were spoken, everyone nodded vigorously.

No matter what the machinery company becomes, it is ultimately a national industry.

The commune was also a state unit.

Our own people should not betray our own people.

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