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"Comrades, welcome to the machinery company. From today on, you will be a member of the customer service department."

"This is not the military, everyone, don't be so restrained, relax a little."

In the conference room, a dozen veterans sat upright and looked at Lin Kaifeng.

Lin Kaifeng greeted everyone with a pleasant face.

With Zheng Qiang's introduction, Lin Kaifeng shook hands with everyone one by one.

Then, Lin Kaifeng went straight to the point.

The customer service department is the most important department of a machinery company.

They are the first batch of formal employees of the department and will be responsible for repairing broken-down agricultural vehicles for customers.

In the future, the number of technical staff in the customer service department will continue to increase.

Encourage everyone to carry forward the spirit of the army and lead the new with the old.

Strengthen the department and make their respective contributions to the company's development.

"Crash..."

As soon as he finished speaking, Zheng Qiang took the lead in applauding.

"Today, firstly, I want to get to know you all, and secondly, I want to tell you about the specific work of the customer service department."

"More than half of you learned to drive in the army and have been serving in the motor vehicle company. When it comes to repairing and driving cars, you are definitely experts."

"The vehicles currently produced by the company are mainly agricultural vehicles."

“There are some differences between the maintenance of farm vehicles and trucks.”

It took nearly half an hour for Lin Kaifeng to introduce the importance of after-sales maintenance services to everyone from the basics to the complex ones.

What is the difference between repairing an agricultural tricycle and repairing a truck?

If the vehicle breaks down due to human error, you need to check the purchase contract first.

If the vehicle is purchased within one year, the company will be responsible for repairs free of charge.

If a fault occurs more than one year ago, the company will charge a portion of the repair costs depending on the circumstances.

Go down to carry out repairs, with three people forming a technical team.

Depart in a special maintenance vehicle.

Travel allowances, accommodation and meal expenses on the road are all reimbursed by the company.

In a word, don't cause trouble to customers.

"Many of us come from rural areas, where economic development needs to be improved. In the past, we helped villagers solve their problems and repaired their vehicles, not adding burden to the people below."

"Even if the local authorities organize a meal for you or treat you with good food, try to decline if you can."

There is no room for human feelings in the face of the company's articles of association.

If anyone takes bribes during work hours, it will infringe upon the interests of customers.

Even if the locals don't say anything, Lin Kaifeng will never let him go.

Quality is the lifeblood of an enterprise’s development, as are credibility and the public’s reputation.

Lin Kaifeng said seriously: "You are all excellent soldiers trained by the army. Everyone should uphold a good personal style."

“When you go out, you represent not only yourselves, but also the face and reputation of the company.”

"The company will not reduce your salary, bonuses, various subsidies, and quarterly allowances by a single cent."

"If anyone dares to make dirty money for me outside, don't blame me for being ruthless!"

Repeatedly emphasizing corporate rules and regulations is not just to create a reputation for the company and make others recognize Northern Machinery Company.

At the same time, there is also the idea of ​​avoiding being criticized.

Northern Machinery Company is a local pilot enterprise and a popular company that countless people are eyeing.

The higher the economic value created, the more likely it is to arouse the envy of others.

Lin Kaifeng needs to make sure everyone keeps in mind the words "prevent problems before they arise".

We must not allow anyone to find any evidence to attack the machinery company!

"A country has its own laws, a factory has its own rules, and a company has its own rules and regulations."

"Anyone who dares to violate this will be severely punished. Do you understand?"

Lin Kaifeng asked loudly.

"Understood!"

Zheng Qiang took the lead in expressing his position.

As the deputy manager of the customer service department, he is willing to accept joint punishment if problems arise with his subordinates.

Seeing this, more than a dozen people in the back row followed suit and made a pledge.

We will conscientiously implement the company's rules and regulations and never bring discredit to the company.

Having almost finished what he needed to say, Lin Kaifeng walked to the door of the conference room, opened the door and called out Bai Ru's name.

Not far away, assistant Bai Ru walked out of an office.

"Mr. Lin, what are your orders?"

"Take everyone to the Human Resources Department to complete the onboarding procedures and familiarize yourself with the company's environment."

"Comrade Zheng Qiang, please pay attention."

After everyone left, Lin Kaifeng said earnestly: "Comrade Zheng Qiang, you are a combat hero, the squad leader of the motor vehicle company, and you also served as the deputy captain of the municipal government motorcade for a period of time."

“Whether it’s driving, maintaining vehicles, or managing people, he’s an expert.”

"Niu Yonggui, the manager of the customer service department, has to take charge of other aspects of the work. The main work of the customer service department still needs to be led by you."

"Use your style from the army and build me a maintenance team with high quality and capable of fighting tough battles. Do you have the confidence?"

"Please rest assured, Mr. Lin. I will live up to your kindness and lead the team out as soon as possible."

Zheng Qiang promised meticulously: "As the deputy manager, I promise to take the lead in implementing the company's rules and regulations, restrain the employees below, and not cause any trouble to the villagers and brother units."

Lin Kaifeng patted Zheng Qiang on the shoulder and said with a smile: "I feel relieved when you say that. The work of the customer service department is simple to say, but it is still very difficult to do well."

"You are not only a maintenance team, but also a publicity team."

“Publicize all news that is beneficial to the company’s development and set a trustworthy example for the people!”

In Lin Kaifeng's vision, the customer service department provides customers with pre-sales and after-sales services.

It also needs to become a banner of the company.

As of now, the machinery company’s orders for agricultural tricycles have been scheduled until after the New Year.

Today, as many as five thousand vehicles have been delivered.

Including the deposit for the tricycle, the advance payment for the four-wheeler, and the full payment for the tricycle ordered previously.

The company's current total revenue is 8.2 million.

It won’t be long before a large number of agricultural tricycles and agricultural four-wheelers will be delivered to customers.

Both types of vehicles can be seen in rural areas, county towns, and cities.

As production gets fully on track, various failures are inevitable.

During the maintenance process, the maintenance team led by Zheng Qiang must demonstrate extraordinary spirit.

Create a great advertisement for the machinery company.

It would be several years before real commercial advertising would appear.

Before that, ordinary people had no idea what advertising was.

Everything is spread by word of mouth.

Since it is impossible to conduct commercial promotion through newspapers, television, and radio, we might as well use all available means.

Build up the corporate reputation of the machinery company as much as possible.

The more trust the people have in the machinery company, the more prosperous the machinery company will continue to be.

After seeing Zheng Qiang off, Lin Kaifeng returned to the office and was about to take a break.

An unexpected phone call called him to the Ai Min Commune again.