Siheyuan: Returning to 61 to collect waste

He lit firecrackers and pulled down the red curtain, announcing a new chapter for the store.

Cao Xishun, his wife Wu Xiuying, and Liu Yue were also present on that day. "Chuan'er, you are quite lively today!" Wu Xiuying said with a smile.

Seeing the store name "Business Service Center", Liu Yue asked in confusion: "Sister, what does this name mean?"

"Why don't we go in and take a look?" Wu Xiuying smiled as she took Liu Yue's hand and walked in.

On the left side of the store is a special business point that is not open to anyone, but on the right side it is very lively and the yard is crowded with curious people.

The originally empty space is now filled with stalls selling seasonal, low-priced vegetables such as potatoes, sweet potatoes, and corn; more expensive vegetables are sold in the store.

In the courtyard, Ye Chuan also specially set up a large sign to guide the villagers to buy daily necessities. "Yuer, look, I haven't been here for a long time, and this place has changed a lot!" Wu Xiuying exclaimed. "That's right, there is a special grain store for buying grain, and there are fixed stalls for vegetables. Sister-in-law, look, next to the grain store is a place selling matches and candles, and the second floor is a department store," Liu Yue explained while observing the signs. "Let's go up and take a look."

Liu Yue nodded in agreement, and the two of them walked up the iron stairs to the second floor.

Ye Chuan thoughtfully laid carpets on the stairs to prevent slipping and ensure safety.

The moment they stepped onto the second floor, they were pleasantly surprised by the scene before them.

In the past, the second floor supplied groceries and was rather dim due to its small windows.

Now, the space is not big, but it is filled with brilliance by eight bright incandescent lamps, and soft small bulbs are added to each countertop and cabinet. "Yue, this place has become so beautiful!"

"Indeed!" Liu Yue agreed.

There are already quite a few customers wandering around the second floor, and everyone has an expression of surprise on their face. In some places, the queues are very long, and these are the areas for purchasing sewing machine auxiliary devices.

When the two passed by a counter, Wu Xiuying pointed to the iron clock and said, "Look, this kind of alarm clock may not be found even in large department stores. Chuanzi is really great."

Following her direction, Liu Yue saw a shiny mechanical alarm clock in the cabinet. Above the cabinet hung a banner that read: "China's exclusive export watch sales site."

At this time, a middle-aged man wearing a polyester shirt asked, "Excuse me, how much does this alarm clock cost?" He was carrying a black briefcase and was obviously the leader of a certain unit.

The salesman replied: "Thirty dollars, and two industrial coupons are required."

"Why is it so expensive?" The middle-aged man was surprised. Even Wu Xiuying and Liu Yue in the back felt that the price was too high.

She patiently introduced: "Comrade, this watch can only be supplied by our Commerce Bureau. The Second Electronic Factory is dedicated to earning foreign exchange for export. Three hundred yuan is also a normal price for them.

You know, its price of thirty yuan is actually a big discount! "

When she spoke, she had a proud look in her words. "Really?" The middle-aged man was a little skeptical. "Would I lie to you? You can verify it by looking at the banner. If you can buy this item elsewhere, we will refund the full amount."

After listening to this, the middle-aged man fell into thought, and finally made up his mind and said, "Okay, I want to buy it, give me an invoice."

Seeing that the deal was about to be done, the salesperson smiled even more brightly and quickly issued an invoice for the middle-aged man.

The Commercial Bureau adopts a shift system. Every salesperson has the opportunity to sell two floors of goods, and these goods come with commissions. Even if it's only a few cents, the total can improve the quality of life at home.

So, she said enthusiastically, "Ladies, what do you need? I will introduce it to you."

"Not yet, let's wait and see." Wu Xiuying responded quickly. "It's okay, just call me anytime." She did not seem impatient because the couple did not buy immediately, and always kept serving with a smile.

The commercial innovation has shone like a bright beam of light onto the surrounding residential areas. Whether it is the grain station and fruit and vegetable store on the ground floor or the department store on the second floor, the variety of goods is rich and unique, more than what other cooperatives offer.

The fruit and vegetable shop in the store supplies fish, meat and a variety of fruits. Although the variety may be a bit monotonous, it can meet the basic needs of local residents in daily life.

While shopping, Liu Yue and Wu Xiuying purchased the vegetables, fruits and meat they needed, but they did not spend any money in the department store on the second floor; they just picked and looked at the items.

During dinner, when talking about his experience after the business reform, Liu Yue praised the waiter's service attitude.

Ye Chuan smiled and shared, “Mom, our customers have the right to make requests, and if they think that the staff’s service is poor, they can directly complain.

Once verified, the employee will be transferred off the department store floor, and will be suspended for three months if reported twice in a row. If reported three times, they will be banned from working on the second floor for a year.

Hearing this, Tong Yao seemed a little puzzled: "What other benefits are there to becoming a salesperson in a department store?"

Ye Chuan then explained in detail: "Yaoyao, you probably haven't seen the new reform yet.

The second floor is now fully integrated into the department store, and we also have an advantage over shopping malls." At this point, he continued, "I arranged for the Second Electronics Factory to make a unique alarm clock for business innovation and ensure that there are enough sewing machine boosters.

Because these products can bring lucrative profits, we have developed an incentive mechanism for counter sales, with bonuses tied to sales, so they are eager to rotate to the department store floor to increase bonus opportunities. "

After hearing these words, the couple immediately realized that their son's method was indeed effective and quickly solved the service attitude problem.

Hearing this, Liu Yue suddenly understood: "No wonder I feel their service attitude is so enthusiastic."

Ye Chuan explained: “Whether it is a cooperative, a shopping mall or a restaurant, they are essentially service industries.

Salespeople should smile and be friendly to customers, which is their basic duty. Salespeople in business innovation are just doing their job.”

Ye Chuan's mother Liu Yue and father Ye Yongshun nodded frequently as they listened. The days when they habitually paid attention to the employees' expressions during shopping were over.

To a certain extent, what their son said made sense to them.

I recall the enthusiastic bosses and waiters in the cooperative restaurants in the past. Their attitudes changed after the public-private partnership, and they even appeared with warning signs such as "Beating of customers is strictly prohibited", which became a topic of conversation decades later.

In Ye Chuan's mind, his cooperative reform is not only an attempt at a new business strategy, but also a practice to deeply imprint the concept of "service" in the hearts of every employee.

On the second working day, the business innovation boom continued, and many people came for its unique watches and sewing accessories.

Ye Chuan observed customers shopping in the yard for an entire afternoon and did not see any conflicts for nearly an hour.

His training enables the sales staff to always smile and answer customers' questions patiently.

Now, in addition to Ye Chuan, the management of the business reform also includes Han Pangge, Han Lifen and Zhao Ji. They have received a task - to handle customer complaints, and will take serious action for any violations.

Staying in the stuffy office, with a huge electric fan blowing out only warmth, Ye Chuan couldn't help but miss the refreshing air-conditioned environment in Hong Kong Island and Taiwan... Putting down the documents at hand, the phone on the table suddenly rang, and the voice of Mr. Song came. "Why aren't you in the office, kid? I called several times but no one answered."

"Mr. Song, I just went to the mall and just came back." Ye Chuan said with a smile. "Smelly boy, I have arranged a jeep for you and it will be delivered to you before noon.

You can choose a driver and register him under my job name. The company will take care of his salary and benefits, so don’t worry about it.”

Hearing this good news, Ye Chuan became excited, "Mr. Song, thank you, but there is no need to hire a driver. I can drive myself and save some resources for the country."

"Oh? You can drive?" Mr. Song asked in surprise. "Driving a car is simple. Practice makes perfect." Ye Chuan responded. "You are really good at talking." Mr. Song laughed and teased. "Mr. Song, how is the CNC machine tool? Is 5.6 okay?" Ye Chuan asked again. "Excellent! It is a perfect upgrade! Xiao Ye, I want to thank you for your efforts. That machine tool has improved our technology by at least ten years.

I’m working on replicating this device, but there are still some hurdles we haven’t overcome yet.”

Ye Chuan understood that under current technological conditions, replicating that device would be an almost daunting task because they did not have enough electronic technology in their knowledge base.

It's impossible to reach that level overnight.

After a brief exchange of words, the two hung up the phone.

At this time, the sound of a car horn was heard outside the courtyard gate.

Luo Aimin rushed over, and without even knocking on the door, he pushed it open and shouted, "Director Ye, someone has delivered something for you."

Ye Chuan nodded, lit a cigarette and went downstairs.

Standing in front of the new car was a driver, wiping the dust off the door with a rag. "Hello, I'm Ye Chuan." Ye Chuan greeted.

The driver didn't take it too seriously when he saw a young man coming with someone in chef's uniform.

But when he heard the other party called himself Ye Chuan, he couldn't help but show a look of surprise.

In his impression, directors who can hold important positions are at least 40 years old.

And the young "Ye Chuan" standing in front of him now is probably only in his early twenties?

How could he be a director with this appearance? Even if he was told that he was a college graduate, he would not believe it. "You, you said you are Director Ye? Do you have anything to prove your identity?" the driver asked suspiciously.

Luo Aimin couldn't help but say: "What's wrong with you, comrade? Do you think our director cares about lying?" He then defended himself.

Ye Chuan patted Luo Aiming on the shoulder to ask him to be quiet, then took out his work ID from his pocket and handed it to the driver.

The driver took it and looked at it. The photo, name and position were clearly visible, and he was even more surprised. "Director Ye, I am really sorry to return this certificate to you.