The lobby manager nodded repeatedly, then turned around and was about to leave.
She was really afraid that Li Feng would suddenly complain to Zheng Jian.
Even Zheng Jian, the branch president, had to treat the customer so respectfully, but she, a lobby manager, ignored and even made things difficult for him.
If the president knew about this, he would have to fire her.
Banks are enterprises, not iron rice bowls.
If she said she would fire him, she would fire him.
So, she wanted to serve Li Feng respectfully and try to make Li Feng forget what happened just now.
But, would Li Feng forget it?
Of course not!
He was not a saintly bitch, and he would not let go of anyone who had offended him easily.
"President Zheng, just pick the card number! I don't have so many requirements!"
"As long as this lobby manager doesn't continue to embarrass me and doesn't let me open the card, it will be fine."
Li Feng's tone was very flat, but the meaning of his words was very clear.
He was telling Zheng Jian that when he opened the card just now, he was deliberately embarrassed by the lobby manager.
Zheng Jian was able to sit in the position of branch president, so his emotional intelligence was naturally very high. He immediately understood the meaning of Li Feng's words, and his gentle smile instantly disappeared.
"You are the lobby manager, right? What's the matter? Did you embarrass Mr. Li after he came in?"
Zheng Jian had been in a high position for a long time, and he still had some dignity. With one sentence, the lobby manager trembled immediately.
"Zheng, President Zheng, I was wrong. I thought Mr. Li was an ordinary customer just now, so I asked him to provide proof of work!"
The lobby manager explained.
However, she was obviously too nervous, and even if she explained, she didn't explain it well.
Li Feng on the side couldn't help but smile. This lobby manager was really stupid.
Such a person can also be the lobby manager of a branch?
At this time, even if she explained that she suspected Li Feng was an online fraudster, it would be better than explaining that he was an ordinary customer.
You suspect Li Feng is a fraudster, which is a sign of conscientious work, and the president may even help you.
After all, fraudsters are too rampant now, and it is the duty of every banker to prevent fraudsters from opening a bank card.
But if you make things difficult for him because he is an ordinary customer, you are looking down on him.
If you say such a thing, even if the president wants to protect you, he can't find a reasonable reason to do so.
Zheng Jian's gloomy face at this time also proved Li Feng's guess.
"Nonsense!"
"We are a bank, not some shady financial institution outside!"
"Anyone who enters the door is a customer! Even if they are ordinary customers, we must serve them wholeheartedly!"
"As a lobby manager, don't you understand such a simple truth?"
"Don't you even have such a basic sense of service?"
Zheng Jian's tone was very serious.
The lobby manager is the symbol of the facade of a business outlet.
For business outlets, lobby managers should not only be beautiful, but also have a good sense of service.
If you have a bad service attitude, you are not qualified to be a lobby manager.
Even, you are not qualified to continue working in this industry.
"President Zheng, I know I was wrong, and I apologize to Mr. Li now!"
"Mr. Li, I'm sorry, I was wrong just now, I apologize to you, please forgive me?"
The lobby manager's eyes were red, and he bowed to Li Feng again and again to apologize.
"Mr. Li, I didn't manage this matter well, I also apologize to you, I hope you forgive me!"
After Zheng Jian finished speaking, he also bowed slightly to Li Feng to apologize.
With his status, it is rare to be able to do this.
Li Feng is the general manager of the Chu Group. The Chu Group has almost all cooperation with banks of all sizes in Shanghai.
Chu Tianxing also has deposits in banks of all sizes.
Although Dayuan Bank is the number one bank in Daxia, big guys like Chu Group and Chu Tianxing also need to curry favor with them.
Once such a customer is lost, it will be a huge loss for their bank.
Now it is clear that it is their fault, and Zheng Jian should bow his head and apologize.
Li Feng is not the kind of person who is unreasonable. He quickly reached out to support Zheng Jian and said with a smile:
"President Zheng, you are too polite. Who doesn't have a few scumbags under his command? This matter has nothing to do with you!"
"Thank you for your understanding and consideration, Mr. Li! I will give you a satisfactory explanation!" Zheng Jian smiled at Li Feng, and then set his eyes on the lobby manager: "You are fired, go to the human resources department to handle the resignation procedures yourself! Don't worry, you will not lose a penny of the compensation you deserve!"
"And you guides, don't come tomorrow! I will give you"The company called." Zheng Jian's tone was very cold. Such people are no longer suitable to stay in the bank. Staying one more day will have a negative impact on the reputation of the bank. Reputation is the most important thing for a bank. For the sake of reputation, a little dismissal compensation is nothing. As for the lobby guides? They were not formal employees of the bank, but employees of a third-party company. The bank can use them if it wants, and it doesn't need to let them go directly. Anyway, their contracts are not signed with the bank. A guide treats customers so coldly at work. There is no need for such people to stay in the bank.
After doing all this, Zheng Jian personally accompanied Li Feng to the counter to open the card.
As for the new lobby manager? Just arrange it after Li Feng has the card.
Now, it doesn't matter if the account manager comes out temporarily.
The lobby manager looked at the backs of Li Feng and Zheng Jian going away, and regretted it so much that his intestines were about to turn green.
Why did she meet a big guy like Li Feng today?
However, this is all her own fault.
Her casual attitude towards customers will cause trouble sooner or later even if nothing happens today.
…
"Mr. Li, there happens to be a VIP platinum card with the last six sixes at the counter. I have asked someone to enter your information!"
Zheng Jian said with a smile.
Banks have many privileges for VIPs.
For example, you can choose the card number when opening a card, which is a special service.
Although Li Feng doesn't feel anything about card numbers, it is a kind of kindness from others, so he will naturally appreciate it.
"Okay, thank you President Zheng! "
Li Feng thanked him.
Soon, the bank card was opened.
Then, with the help of the account manager, Li Feng registered a crude oil account and transferred 1 billion yuan using the computer in the bank lobby.
There were 1.2 billion yuan in total on his bank card.
However, 1 billion yuan was enough.
He also needed to keep some money for emergencies.
After Li Feng made money, he happened to see the previous lobby manager leaving the bank lobby with a box.
The lobby manager also happened to hear Li Feng say that he had transferred 1 billion yuan.
Hearing this, the lobby manager became even more upset.
1 billion yuan!
If he could rely on such a big customer, he would not have to worry about working in the bank for the rest of his life.
But, what was lost was lost completely after all.
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