My customer service special can play

Gao Yizheng discussed with Tonglin and Li Qin the adjustment of the customer service staff of the first store. When the WeChat message came, he did not care about it and devoted himself to his work. Li Qin believed that the customer flow should be evenly distributed, otherwise there would be a customer service fatigue. Toiled and exhausted, a customer service agent was doing nothing; Tonglin said that this situation is impossible, his technology is here, and this mistake is not allowed to occur.

What Gao Yi wants to discuss is not here.

"You two are arguing more and more outrageously. What I want to talk about now is how to develop a better online shopping experience for customers." Gao Yi interrupted the quarrel between Li Qin and Tong Lin. The two have been a bit at odds recently. A little thing can cause a big quarrel, and Gao Yi didn't plan to take care of it at first, but seeing the quarrel between the two getting worse, he had no choice but to mediate in person.

"Whoever wants to quarrel with him, it's a piece of wood." Li Qin said disdainfully, with a straight face, pretending not to know who Li Qin was talking about.Seeing his unreasonable expression, Li Qin became even more angry.

"Stupid."

Gao Yi had a headache, "Okay, you two are going to quarrel, and you quarrel after get off work, can you be a little more self-conscious of the staff." Gao Yi glanced at Li Qin who was about to talk again, and Li Qin received his eyes. Dao immediately stopped talking.

"Brother Gao, I have thought about the question you mentioned before. Now the business of the trial store accounts for the mainstream of our work, and other businesses have been handed over to other people. The demand for customer service in the trial store is relatively large, but, The people who come to consult are often not really wanting to buy.” Tong Lin said, “Some of them want to see if the customer service’s answer is really the same as the rumors on the Internet. You should not answer this part of the person. Buy, and you feel that you have paid unnecessary labor.”

Gao Yi smiled, "You're not a novice anymore, you should know that this is a common phenomenon in the industry, just ask if it's fun, and don't ask if it's not fun. How many of them really want to buy things can be felt from the conversation."

"So, what kind of experience we can provide to customers depends on whether customers really want to buy something or just flirt." Li Qin said.

Gao Yi: "I can't do anything about this. A fire that started in the Internet age is not so easy to extinguish. I read the data during this period, and the overall situation is good. The customer service replied that there is no problem."

Li Qin: "Then, there is room for us to improve..."

Gao Yi: "Guide customers to experience the customization experience in physical stores. Of course, we can also provide online customization as an option. Han and I

It seems to be discussed, and online customization is also supported. "

Tonglin raised a question, "Since all services can be realized online, there is no need for people to go to a physical store, right?"

Gao Yi nodded, "The fact is that the difference between online and offline requires us to tell customers that online private customization only supports the styles in the sale of treasures, while offline customization can be designed according to your own image." He didn't think about online and offline Han Shi seems to have been prepared for the difference between orders. When he asked this question, Han seemed to give the answer without even thinking about it.

"Also about the VIP you mentioned, the one you mentioned last time, the top ten monthly cumulative consumption have the right to designate customer service as the exclusive customer service." Li Qin said, "This proposal can be tried to implement."

Gao Yi thought of the only person who got the right to use it—the farmer went up the mountain.Since the farmer went up the mountain and went offline that day, he has never been online again. He guessed who the farmer went up the mountain. The VIP who casually said that day was treated specially, but he didn't expect that it would be directly mentioned as the main feature promotion.

"Before this proposal is made into a plan and officially implemented, I must deal with all possible loopholes. This idea requires me to make a plan and discuss with Han Si before I know whether it can be implemented." Gao Yi believes that Han Si heard this. I wouldn't be very surprised at the proposal, after all... I'm someone who has seen the world.

"In addition to this proposal, I also have a proposal." Li Qin said, "Since there is a special VIP reception, I think that people who spend [-] yuan a month should be rewarded. This is a way to promote customers to spend. I learned it from a restaurant. But, after all, it’s Mr. Han who really makes up his mind, right?”

Gao Yi felt that this idea was not bad, "I will tell him this proposal together." Gao Yi turned his eyes to Tong Lin, "Tong Lin, do you have anything to say?"

Tong Lin shook his head. He didn't have much opinion on this matter. Try a shop where the passenger flow is full for at least eight hours in 24 hours. He wanted to ask if it was Han Si who controlled the passenger flow. After the number, Han still didn't move.

Gao Yi felt that Tong Lin had something to say, but for a person who was serious about his work, who could say whatever he wanted, and couldn't ask anyone if he didn't want to, even if he made the decision to finish Tong Lin's patience, it was unlikely. Ask something out of Tong Lin's mouth.Gao Yi said to Tong Lin, "You go out first, I have something to tell Li Qin."

When Tong Lin got up, he glanced at Li Qin, but Li Qin didn't even look at him, he concentrated on looking at the notebook in his hand, Tong Lin nodded helplessly at Gao Yi, walked out, Gao Yi looked narrowly at him. Looking at Li Qin, "What? Have you competed with him? What kind of character is he? You've known him for so long, don't you understand?"

Li Qin looked at him angrily, "Brother Gao, how are you and Boss Han?"

Gao Yi: "Boss Han and I are pure partners, don't think too much about it."

Li Qin snorted, he didn't believe it, Gao Yi looked at him, "It's you, what's the matter with Tonglin? Usually, it's normal for you to have some quarrels, but today it's the first time I've seen you, what did he do?"

Li Qin took a deep breath, "I have nothing to do with him, just colleagues and roommates. Brother Gao, I decided to have a girlfriend." Li Qin said firmly, and Gao Yi gave him a surprise look.

"Aren't you joking?" Gao Yi asked, he knew what Li Qin was thinking, he had been guarding a piece of wood for several years, but that piece of wood had never been opened, and occasionally made fun of the wood, thinking that the wood was only read by Li Qin on the Internet New jokes, experimenting on himself, Li Qin's tone of looking for a girlfriend is rare and serious.

"You have to think clearly, don't just harm other girls just because of a little problem." Gao Yi didn't want to see Li Qin casually find a girl and have a so-called relationship, regardless of whether he likes other girls or not, Just want to have a moment of peace of mind.

Li Qin bit his lip, and he didn't want to, but he had been guarding him for several years, and he didn't respond at all. He even told him a few days ago that he found a girlfriend, and he felt that his lungs were about to explode. People are basically together every day, and people still have time to find a girlfriend!But he still doesn't know how people find time to find a girlfriend.Because of this incident, he has not shown a good face for several days.

Gao Yi sighed, "Don't lose the big because of small things, just tell me what's going on."

Li Qin pouted, "Tong Lin said he found a girlfriend."

Gao Yi looked at him in surprise, "I thought you had given him a little bit of the truth, doesn't it mean he doesn't know anything?" Really give him the bottom line, he should be able to think of everything.

"How dare I say it. I don't understand his attitude. Every time I joke about him and you..." Li Qin saw Gao Yi's face unchanged before continuing, "He always looks unresponsive. I don't even know if he minds being with a man or if he doesn't."

Gao Yi: "Don't tempt him with me, go back and think about what to tell him. I'm keeping you here, not to tell you about it." Tell Li Qin, "Cai Ji, do you still remember?"

Li Qin: "Remember, I went to flatter the Internet cafe recently, but I didn't see him. I asked the guy, but the guy didn't know where he went. He said that Mr. Han took over the management of the Internet cafe. What's going on?" Cai Ji and Li Jia After the breakup, he didn't feel much towards Cai Ji, and the two broke up peacefully. Now Li Jia has a new boyfriend, and they are very happy, but Cai Ji has been gone for a long time.

"He had an accident." Gao Yi said, "He was diagnosed with mental illness and is currently receiving treatment in the hospital."

Li Qin opened her mouth, mentally ill? !He and Cai Ji have known each other for a long time, and he has not discovered that Cai Ji has the symptoms of a mentally ill person. How can he commit a crime?Easier than a cold.He stared, Cai Ji was mentally ill, how did Brother Gao know?

"He got sick in front of me." Gao Yi didn't want to say too much about how Cai Ji got sick, but he would still tell Li Qin what he should say, "Go and see him when you have time, and I'll send him the address later. to your phone."

Li Qin nodded, and he suddenly asked, "Isn't Mr. Han unable to visit him?"

Gao Yi looked at him with sharp eyes, Li Qin withdrew his gaze from looking at Gao Yi, he just asked casually without turning his head around for a while, he didn't expect Brother Gao's eyes to be so terrifying, it seems that Cai Ji fell ill and Han It does seem to be related.

"Well, his illness is Han Si, so..." Gao Yi didn't say the rest, but Li Qin knew it.The cause of the disease was Han Si, and Han Si naturally couldn't go to see Cai Ji. He wanted to ask about the relationship between Cai Ji and Han Si. Seeing that Gao Yi's face was no longer as gentle and elegant as before, he knew that the next thing could not be done. Ask again.

"Okay, I see, then I'm going out." Li Qin said, and Gao Yi waved his hand.

After Li Qin went out, Gao Yi closed his eyes and leaned on the back of the chair, and he clicked on Wechat after he was concentrating. The message on Wechat was that Han Si invited him to dinner.He said hello, put away the phone, and closed his eyes again.

He didn't want to hear any of Li Qin's unfinished questions.

What is the relationship between Han Si and Cai Ji?Does Cai Ji like Han Si?How did Han Si and Cai Ji meet, and how did Cai Ji change from a normal person to a mental patient? ... There are many, many things, and he doesn't want to answer them. These things have nothing to do with him, but are related to the people he likes, things he doesn't know about Han Si's past.

After receiving Gao Yi's answer, Han Si immediately replied under Zhang Gong's guidance that I will pick you up in the evening.

Gao Yi didn't answer him, maybe he was busy.Han Si threw away his phone and rubbed Zhang Gong violently. Zhang Gong screamed and tried to avoid Han Si's poisonous hands, but Han Si's hand strength was not on the same level as his, so he could only burst into tears Let Han seem to do whatever he wants.

"Let me tell you something." Han Si calmed down from his excitement, he thought for a long time, except for him and Gao Yi, no one else knew about Cai Ji.Cheng Pei told Gao Yi that if he wanted Cai Ji to get better soon, he had to ask his friends to guide him more. Han seemed unable to come forward, and the only people who knew Cai Ji well were Li Qin, Li Jia and Zhang Cong.

"Huh? What's the matter?" Zhang Gong asked, what kind of big event made Han Si change quickly in a second.

"Cai Ji is sick." Seeing Zhang Gong's eyes, he went to see a doctor if he was sick, and told him that it was useless. Han Si said, "Psychopathy."

Zhang Gong was stunned for a moment, then jumped up from the chair, "What did you say?"

Han Si looked calm, and said again in a gentle tone, "Cai Ji, I'm sick, I'm sure it's mental illness."

Zhang Gong was dumbfounded, mentally ill? !Suddenly mentally ill?He hasn't seen Cai Ji for several months, why is Cai Ji mentally ill?His eyes fell on Han Si, "What's going on?"

Han seemed embarrassed, but he still said obediently, "Do you remember what I told you last time?"

Zhang Gong hummed, of course he remembered, "Is it related to what you said?"

Han Si nodded, "Well, on the opening day, he was stuck in the parking lot of Wanda Plaza and had a mental illness. I went to see him, but he was taken away by a doctor. After the doctor diagnosed him, he said, I can't see him, otherwise he may never be able to see him." It's not going to get any better."

Zhang Gong: "Du Gao Yi?" Cai Ji, why did you go to Du Gao Yi?Zhang Gong intuited that there was something between Gao Yi and Cai Ji that they didn't know about, "Have you asked Gao Yi about the specifics?"