dancer on the knife

Old people often say that people who live in the city live in high-rise buildings all the year round and walk on the flat cement and asphalt ground. The opportunity to connect has added a kind of nameless anxiety and uneasiness.In short, ungrounded people live like duckweed, which makes people feel uneasy.In the workplace, it seems impossible for ungrounded people to achieve long-term and stable development.

After starting a business, I have not been to the training site to provide services in person for a long time, and I have arranged employees to serve as teaching assistants on site.For corporate internal training business and open class business, if you cannot personally participate in on-site service, you will miss a lot of information.It's like people who do product research and development, marketing, and management. They sit in the office all day long, and all the decisions they make are inevitably slapped on their heads. After all, what they hear is not as real as what they feel.

If you don't go to the front line to serve, it is often because of your own face that you feel that doing so is demeaning and may leave a bad impression on customers.Because some customers have raised objections before: how can you do on-site service yourself as a business founder?Hearing such words too much, I feel that I have no face, I have to avoid it, and I can't go to the front line again.But if everything is too absolute, it will do more harm than good.If you don't go to the front line, you can't know the most real state of the training site, such as the teaching level of the teacher, the real reaction of the students on site, whether the service is perfect, whether the students have other feedback, etc.

Fortunately, I woke up and didn't get entangled anymore. I decided to spare a certain amount of time every year to go to the site for training services.Going with awareness will help the company formulate better training service policies, and it will also help you write more down-to-earth professional articles.

If I want to devote myself to good service, I have to really let go of my identity and work as a teaching assistant at the training site undertaken by other companies.Once a person has a heart, sometimes it will soon come true.There happened to be a colleague whose company had a two-day training in the city. I decided to do a full range of on-site services, and do a good job in the four aspects of teacher reception, venue layout, on-site service, and results summary presentation. .In order to do a good job in this service, we also racked our brains and considered every detail, just to provide a high-quality training to customers.

Arrange the driver to pick up the teacher in Changsha in advance, and then go to the venue to make arrangements.This is a professional quality training, and all the key employees, grassroots managers, and reserve cadres are here.In order to maintain good training discipline, I deliberately set up a "slip landing pad" at the end of the training room.The so-called "parking area" is to fold the paper with the name printed in advance into a table card form, and the mobile phone is placed in the table card, and the areas are divided into groups.During the lecture, the team leader is required to put all the mobile phones in this group on the "parking area" after they are muted or turned off. As long as they are not put on or the mobile phones ring in the middle, other groups will have corresponding chances to add points.And I will also take pictures at any time, and then send the live photos of the "helipad" to the human resources department.If there is any violation, it will be criticized throughout the company.

What people are most afraid of is comparison, and many problems come from comparison.Not long ago, the company hired a big name in the industry to give training, and the trainees reported on the spot that it was great, and this time the trainer charged two-thirds less than the previous trainer.Therefore, some of the trainees who participated in the last training gave feedback to the person in charge of the training department during the break, saying that the training was not as good as last time.After several people responded to this problem, I knew that the problem might be a bit serious, so I took the initiative to communicate with the person in charge of the training, but I obviously felt that the other party was a little dissatisfied.Although this is not our company's business, I just came here to help with on-site service, but I don't want the training to cause dissatisfaction with the other party.

During the lunch break, I had a communication with the trainer, tactfully informed the trainer of the students' feedback that the training effect was not good, and also gave some suggestions.Communicating course feedback with trainers is a very deep knowledge.Because the trainers belong to high-skilled and high-income groups, a little careless communication will directly affect the later training effect.After discussing with the trainer, we came up with specific solutions, that is: increase the intensity of interaction, talk about dry goods in the content, and add some extra points, such as writing experience and giving the group 2 points, the writing is very good 5 points.

At the beginning of the afternoon, the teacher played a money exchange game. In the end, the winner got the contribution of all the students, and then the trainer guided the winner to give back the money to everyone in the form of grabbing red envelopes.This link ignited the whole atmosphere to the extreme and created a good atmosphere for the afternoon training.An important purpose of the red envelope grabbing group established here is to facilitate everyone to share their training experience.

Due to timely adjustments, the training in the afternoon has improved to a certain extent, but it is still far from what I expected.After all, for those of us who take training as our career, listening to lectures is still very tricky, and we will listen to lectures from multiple aspects.If you want to completely conquer us, you really need a very high-level trainer.

At □□ in the evening, no one in the group had shared their experience yet, and I felt a little lost, worried that no one would like to post.But I still decided to wait, because I couldn't eat hot tofu in a hurry.When it was nearly ten o'clock in the evening, a student posted the training experience of the day in the group, about 200 words.This experience is like a lamp in the dark winter night, which makes people feel a kind of warmth.Immediately decided to make a detailed review, rather than a simple sentence or a like.Seeing that my comments are so thoughtful, the students who wrote my experience are quite surprised. It is estimated that few teachers do this.Under the effect of the herd effect, other students have expressed their opinions one after another. Anyway, one of the principles I grasp is: make targeted comments on each opinion, and the number of words should not be less than the students’ opinions, at least similar ,even more.

In this way, after ten o'clock in the evening, the wechat group of the training class began to swipe the screen.For those who have not yet expressed their experience, seeing that other people are so active in sharing their training insights, how many points they have accumulated for the group, and the teacher is also very attentive in their comments, they can no longer stand still.After all, if you participate in a training class, if everyone else has written it, and you don’t write it yourself, you will first feel that you don’t fit in; second, there is pressure from the team, after all, you will get points for your group if you write your experience; , leaving a bad impression.Based on these factors, most of the more than 70 students participated.At one or two o'clock in the morning, there were still many people posting, but I stayed with everyone and made timely comments. I didn't go to rest until after three o'clock in the morning when no one posted.The next morning, a small number of people who hadn't posted their thoughts sent their thoughts to the group in time, because the points were due before class.

A positive attitude is contagious, because everyone shared their insights on the day, which strengthened the good results achieved on the first day of training time and time again.On the second day of training, I found that everyone's condition was much better than the previous day, and everyone looked at me with more respect and trust.After all, I stayed up all night to stay with you all the time, and the comments I wrote in one night were thousands of words long.Therefore, every effort made by the students can be felt by the students.

The next day, the person in charge of the human resources department of the company came to the site. It is estimated that the person in charge of training gave him feedback that the training was not ideal, so he came to have a look.It's just that people who sit in this position are still very stable in speaking and doing things.At this time, I communicated with her and told her that the training effect was not bad. I thought it was empty words, and then showed her the experience of training WeChat group students. Because there were too many contents, she kept scrolling down to read, and gradually the calm and serious There was a smile on my face, and then I asked me to pull her into the group, and told me that these experiences should be included in the closing report, so that I could report to the company.Seeing the comments I wrote, the person in charge of the human resources department also thanked me for my dedication and affirmed the training.When she left the training room, I was relieved to have finally turned things around.

When I made the training conclusion report later, there were nearly 30 pages of experience alone. In addition, I also wrote the comments and reports of outstanding students and post-training action suggestions as part of the report.When I made this report, I wrote it with the mentality of writing a graduation thesis or a business plan. At the same time, I also wrote it for the company's future closing report, so I still spent a lot of thought.

The report materials made with hard work have been recognized by the company.Afterwards, the person in charge of human resources told me that this training was the one that the company organized and the trainees gained the most, and it was also the most successful one.The person in charge of the company was also shocked when he saw dozens of pages of experience, and praised the success of the training.

In fact, the control of the training site is not a big challenge for us, the "old sparrows of Dongting Lake" who have experienced many battles, and we can make continuous adjustments in time according to the situation of the training site.Even if the trainer crashes on the spot, there are still many remedial measures.No trainer can ensure the success of each training session, and no training institution can satisfy customers 100% in each training session. Because of this, we need to make adjustments on the spot. ,there is always a solution to a problem.What I am most afraid of is that I also think that the training has been messed up, and then do nothing, just blindly blame the trainer, which is a very immature approach.It’s like a divorce. No matter how big one party’s fault is, both of them have problems. If you don’t realize this, it will be difficult to grow from your mistakes. When similar problems happen again, you will make the same mistakes again. mistake.

The training trip this time is like a war. Although it seems to have won, I know that this is not a real win, because it belongs to the technical level, although the service control on the training site is to promote good training results. A method, but this is not the key point. This is also the fundamental reason why I did not get carried away after being highly praised by customers, so this is a small win.To really win big, you still need to spend more time polishing the course content. This is the product of the training industry, and the product is a unique weapon for an enterprise to win the market. Other services can only be done around the product.No matter how good the service is, if there is a lack of good products, it is only a matter of time before they are eliminated by the market.Just like a catering company, no matter how good the service is, diners will not buy the dishes if the taste is not good.Every industry has its own core elements. The core element of the training industry is courses. Without high-quality courses, it is difficult to gain a larger market.

Although this time I am just a person who "makes soy sauce", all I can do is to make soy sauce well, but through this incident, I also feel that the standardization of training services is imperative.Looking at work from different angles, there will be different gains.Doing a job with a different mindset will have different effects.I am an entrepreneur, a trainer, a training agent, and a training assistant, but no matter what my identity is, after going through this incident, I firmly believe in one truth, that is, go to the market more and don't hang too much in the air. For a long time, being a down-to-earth consultant and trainer is the kingly way.