Delicacy

"cough……"

Qin Yuanmu coughed in embarrassment, looking at the customers who had been waiting outside the counter for a long time, with guilt in his eyes.A very simple business is also difficult for a rookie like him. Fortunately, this customer has a good temper, otherwise it would have exploded.

Tang Lili next to her had already sent away a client very quickly. When the number was called, Qin Yuanmu hurried over: "Sister, it's an emergency! How about regular transfer?"

Tang Lili looked at him helplessly: "You have asked me for help several times today, and you are in a hurry, haven't you done this business before?"

Qin Yuanmu was full of guilt: "I forgot."

Tang Lili proficiently reported a series of codes: "Remember to check the ID card, ask the client to endorse, and fill in the new interest rate increase notification form. Also, pay attention when paying interest, so as not to make a mistake."

Qin Yuanmu clumsily typed the code on the interface: "Sister, speak slowly and tell me step by step, otherwise I won't be able to remember."

Tang Lili was helpless: "Why do I feel that my sister is even more tired when you go to the cabinet?"

Although the sign on his chest has changed from an intern to Qin Yuanmu, but Qin Yuanmu's level is still the same for the time being, and he doesn't know when he will be able to stand on his own.

There are a total of eight people in their branch with Qin Yuanmu. Under the general trend of gradually reducing the front desk labor force, the number of people in their branch can no longer be considered small.The person in charge Feng Fei, the supervisor Tang Yan, the lobby manager Yang Xiaoyu, the customer manager Lin Juan, the corporate manager Ding Wen, and three tellers, Tang Lili, Chenggong, and Qin Yuanmu.

This is all the power of their outlets. Apart from Qin Yuanmu, they basically have to take on several jobs. They can only rest one day a week, and they are busy at work the rest of the time.

Feng Fei and Lin Juan basically have to go to the bank for meetings or to be criticized every day, and they don’t see anyone all day; Tang Yan not only has to sort out the teller’s receipts, take the lead in learning new business, but also handles mail in the mailbox that is full every day , Responding to messages, and the occasional complaint call can keep her busy for half her life.Needless to say, Yang Xiaoyu is responsible for taking care of the entire hall by herself. It is said that this girl blushed when she first entered the industry, but now she is a full-fledged charter woman; the office they rent is an office building, and people come and go upstairs Ding Wen is in charge of the company, and she is full of complaints. It takes two hours for a public account, and such things as changing the account, canceling the account and changing the legal person make her on the verge of collapse every day; Or Tang Lili went to the store and had to go out with the people from the outsourcing company for marketing every day, and it was not easy to sweat profusely every day; Qin Yuanmu and Tang Lili were responsible for welcoming customers who came to the store, sitting in the bulletproof behind glass.

And these are just their own jobs during the day, and they are not allowed to be idle after work. They have meetings or training every three days, and they also make phone calls to market products, sell merchants near the residence, etc. Qin Yuanmu was quickly attracted by this powerful The pressure of work has gone to the head.

Every day is dark and dark. Qin Yuanmu didn't know whether to speak fast or slow in the first month of work. He felt that he had learned a lot, but he seemed to have learned nothing.

And his first month's salary has also arrived in the account. After miscellaneous additions and subtractions, there are more than 5000. Qin Yuanmu doesn't know what level this is. His hundred thousand is reasonable.

After Wu Fenfang looked at his salary balance, she smiled softly: "Yes, my son can earn money by himself now. Five thousand is not low, and it is hard to find a job now, and all industries are in recession. The factory only pays two to three thousand yuan a month, and it still can’t be paid out.”

Qin Yuanmu lay on the sofa in a state of exhaustion, nodded, thinking: But they don't have to face idiots every day.

In the past, Qin Yuanmu was still able to stand tall when facing customers who deliberately made things difficult, but now he can't do it when he sits behind the bulletproof glass.The excitement of joining the company faded away on the third day. Most of the time, Qin Yuanmu just wanted to communicate with deaf-mute people and write down what he wanted to do on paper, instead of trying to talk to mentally handicapped customers.

Wu Fenfang looked at the four digits over and over for a while before noticing that Qin Yuanmu didn't seem to have much energy: "Are you tired? Why are you still so late today?"

Qin Yuanmu sneered: "We are asked to learn new deception skills in the industry. And it's useless, no skills at all, hard deception."

Wu Fenfang sighed: "Of course the work is not easy, but you can't be resistant to it..."

Qin Yuanmu said feebly: "Am I wrong? A bunch of shameless things. They obviously have a lobby and a customer manager. Why do you let the teller do the marketing? I sit there every day and don't even have time to drink water. I look to his ancestors for marketing. Are you going? Also, since it’s just insurance, if you insist on telling customers that it’s a new type of deposit, isn’t that a lie? Also, anyway, customers are looking for us when they make trouble, and it has nothing to do with their backstage. Why didn’t you procrastinate more? Let me go backstage, drink tea and play with my phone every day, I will too."

Wu Fenfang sighed lightly: "Go to bed early when you're tired."

Until Wu Fangfang returned to her bedroom and locked the door and turned off the lights, Qin Yuanmu still leaned on the sofa and remained motionless.He suddenly felt a sense of panic, is he going to live like this day by day?He thought of the documents in his inventory, counting them day after day until they were completely destroyed and handed in one day, just like his life.

It's not that if you lack this little money, you can't live. Why do you want to continue?Qin Yuanmu couldn't find the answer.

That night, Qin Yuanmu suffered from insomnia.It's not that I don't want to sleep, but that my eyelids are so tired that I can't open them, but it's still difficult to fall asleep when I close them.My mind is very chaotic, but when I think about it carefully, I can't catch anything, as if there is a whirlpool, pulling myself deeper and deeper.

When he got up early the next day, Qin Yuanmu was naturally not energetic, and almost rear-ended him on the way to work.When he reached the gate of the outlet, his eyelids kept twitching, as if some bad luck was on the way.

Sure enough, Tang Yan, the supervisor, stopped him with a serious expression as soon as she arrived at the unit: "Xiao Qin, have you read the rules and regulations I gave you?"

Qin Yuanmu's mind was still confused, he didn't understand, so he asked, "What, what's wrong?"

Tang Yan brought Qin Yuanmu to her computer, opened the mailbox and said, "Yesterday, the market department deployed monitoring and found that you did not sell products on the counter, and you did not watch the customers leave. do you know?"

Hearing this early in the morning, Qin Yuanmu said in a bad mood: "What am I marketing? As soon as the customer enters the door, the lobby and the lower cabinet have already said it once, and they have to come here again? The market is really crazy, aren't they old? Ask why the deposit is lost? It is caused by their stupid marketing methods. If this continues, the customer will run out sooner or later! Also, who sent the email saying that I did not see it? Let him tell me how he saw from the surveillance that I did not Watching? He drilled into the screen to watch?"

Tang Yan shook her head and sighed: "It's not a day or two since the city's line of insanity, you should pay attention next time, don't let them find fault, but this..." Tang Yan opened an email and continued, "This is from the provincial line. Audit error, why didn’t you put all the ID verification records on last Friday’s receipts? I took a day off last Friday and didn’t look at the receipts, why did something go wrong?”

Qin Yuanmu frowned and thought for a while: "Last Friday...didn't the meeting the day before say that when the new video platform goes online in the future, there will be records as long as the ID card is verified. Why do you need to put paper certificates?"

Tang Yan shook her head anxiously: "If you can find it, you can find it, but no one told you that you don't need to put the paper ones away!"

Qin Yuanmu argues: "If you can find out, why should you release it? What's the use of using that system? If you don't check your ID card, you won't be able to get through the business. They don't even know about it? You have to put that piece of paper to prove it. Have I checked?"

Tang Yan was almost speechless: "What you said is reasonable, but no one is reasoning with you. There is no paper certificate in your receipt, and the provincial audit team will assume that you have not verified it, so they will not go to the system to check the records Woolen cloth."

Qin Yuanmu snorted: "Then what will they do? Will they find trouble?"

Tang Yan sighed: "Forget it, don't talk about it, I will explain it to the provincial teacher, and see if I can not fine you. I haven't read the receipts for the past two days, have you not released them? Hurry up and write one. Explain, what is going on this day..."

Qin Yuanmu returned to his work station, holding the key of the cash box in his hand with an unfriendly expression, really wanted to drop the key and leave... In this job, customers don't understand you, colleagues don't understand you, and superiors don't understand either Your salary is only average, and you are deducted for various reasons every day and every day. There is no benefit except to say that you look like a person, but people outside the besieged city think that you are living a fairy life, so they try to find fault.

What is not easy is never the work itself, but President Feng's catchphrase: internal friction.

Of course, the mentality is broken, but this kind of thing happens almost every day, and he gets used to it. Qin Yuanmu stayed at his work station for a while, and after picking up the car, he had another day of work.

During working hours, I am not allowed to read books or play with mobile phones. Occasionally, if I have a few minutes to spare, I can only stare at the computer in a daze.Qin Yuanmu looked at Tang Lili, who was wandering in the sky next to him, and asked, "Sister, why do I feel that your face is getting uglier and uglier, am I the same?"

Tang Lili gave a wry smile: "Sitting still and facing the computer every day, can you look okay? You are okay, after all, you are young and in good health... Sigh, I miss my baby, but luckily weaned now, you are all I don’t know, last year, I had to ask my husband to bring the baby to work every day for breastfeeding, it was so inhuman.”

Qin Yuanmu followed with a laugh, and suddenly asked: "Is it going to be okay in the future?"

Tang Lili shook her head: "No, it will only get worse and worse. Don't you think we are sitting here, as if we have been sentenced? If we act the same every day, we feel like a robot."

Qin Yuanmu shook his head: "Robots can't suck blood. I think we are like experimental products. There are countless tubes inserted behind us. If the channel department finds something wrong, take a breath, and if the internal control department picks something wrong, take a breath. What do you say? Will they fight to fine us?"

Tang Lili laughed: "I remembered what you said. It turned out that for a while, the personal department asked us to authorize the inquiry of customer information and marketing products every day after work. If the marketing is not enough every day, we will be fined, and then the internal control department will email They said that they are not allowed to inquire about customer information privately, otherwise they would have to pay fines. We all thought that the two departments were going to fight, but it turned out that they didn’t know each other’s requirements, and the harmony was not good, so we worked together to build the outlets below.”

Qin Yuanmu was curious: "Then what should you do?"

Tang Lili smiled bitterly: "What else can I do? To put it bluntly, isn't it still a conflict between marketing and compliance? It's an old problem, and the people below will always pay for it."

Qin Yuanmu snorted: "You're so fucking shameless."

Tang Lili stretched a little, fearing that she would be fined if she moved too much: "There are more shameless departments, but we can't change the reality. We can only work hard to develop into shameless departments."

Qin Yuanmu smiled, and suddenly laughed: "Is this life?"

"That's right, this is life, isn't it unlucky?" Tang Lili smiled, "But there is no way, I still have to eat."

Qin Yuanmu asked: "Sister, then you haven't thought about it... find a hobby to develop, and you can also reduce stress, or the usual pressure is too great."

Tang Lili sighed and shook her head: "I'm as tired as a dog every day, how can I have energy? If my sister is still single, she must resign and leave. This place is too ruined. But no, my husband has no skills, and my baby is still waiting. I’m saving money for his house, so I can’t leave.”

Qin Yuanmu nodded, this is his lucky point, the future family may not be such a big burden for him.

Tang Lili went on to say: "It's you, you can go out while you're young, it's better than shrinking at this three-foot counter every day? Seeing more, your horizons will naturally broaden, and you won't be so depressed every day."

Qin Yuanmu smiled bitterly: "My mother won't let me."

Tang Lili was curious: "Why not? Banking is not a good job, and it's just a job. Boys are really useless to do this. Why don't you go out and make a living."

Qin Yuanmu smiled and said nothing, perhaps because of his youth, as a mother, Tang Lili was more open-minded than Wu Fenfang.Qin Yuanmu smiled for a while, and said in a low voice, "Sister, your son will be very happy in the future."

"That's right," mentioned his son Tang Lili, and became excited. "I work so hard to earn money for him every day. If he still says he is not happy, I will expose him!"

"It's not just about money." Qin Yuanmu smiled.

Tang Lili sat up straight suddenly: "Stop talking, someone is here. Have you seen the deposit receipt in his hand? It must have been transferred. Will you do it now?"

"No," Qin Yuanmu smiled and put the "Suspended Service" sign in front of his back, "Excuse me, old lady, I'm going to the toilet."

"Just be lazy!" Tang Lili glared at him.

Outside the outlet, Feng Fei was parking the car while making a phone call. He had just returned from a meeting in the city branch.

"Yeah, sister, I know, how could I not take care of Yuanmu? The rules in the industry are like this, I must do my best, okay? Haha, okay, I will treat you to dinner some other day!" Feng Fei said at the same time While looking at the side mirror, the car stopped steadily, much better than Wu Guangming's technique.

After Feng Fei parked the car, the phone still hasn't hung up. I don't know what Wu Fenfang said on the other end. Feng Fei smiled and said: "Don't worry, sister, everyone comes from the teller, and you get used to it after doing it. After more than a month, I can't promote him to vice president, right? In this way, I will change him to the public office. Although he is quite busy, at least there are not so many troubles, and the general quality of public customers is high. , and easy to serve, okay? You’re welcome, thank you and I’ll be gone, I’ll hang up.”

Putting down the phone, Feng Fei withdrew his smile and looked sad, but what made him worry was something else.

"Nambly, don't say tellers don't want to do it, I don't even want to do it as a president, what the hell!" Feng Fei's blood surged at the thought of the content of today's meeting, and he just wanted to slap their city president two big mouths.

The company department has a huge loan that cannot be recovered, so the performance of the whole bank this year has been halved.

Feng Fei became more and more angry as he thought about it, and slammed it on the steering wheel.They didn't have anything to do when lending money to make money, but now it's raining when something happens?Why do outlets pay for the problems of the corporate department?This kind of unfair thing was already commonplace, and those retired old bank presidents still refused to give opinions, just wanted to wait for retirement in peace, even if Feng Fei wanted to talk to the leaders, he didn't have the money.

He walked into the lobby angrily, and seeing that there were no customers, Feng Fei shouted at the two tellers: "If there is no one, just go down and rest, and just leave a locker! Anyone who hasn't taken a vacation this year, hurry up and ask me to approve it. In the future, don't make any sales calls." If you hit him, you won’t be able to earn any money and give him a fart!”

After finishing speaking, Feng Fei went into his office to sulk.

After getting along for more than a month, Qin Yuanmu had almost figured out this point of President Feng and lost his temper. He smiled and said to Tang Lili: "It's probably because I was criticized again in the industry, and it's about revenge. Sister, you go to rest. In a while."

Tang Lili also smiled, shook her head and said, "Forget it, he was just talking in anger. If I quit, the customer will call me to go to the cabinet later, so I don't want to move."

I don't know what kind of shit luck I had today, there were no customers all afternoon, the box was sealed after five o'clock, and everyone who was gifted by the president without making phone calls for marketing was waiting for the car to arrive.

After the car left, Qin Yuanmu quickly changed his clothes, thinking that he could finally get off the morning shift, but Feng Fei stopped him before leaving.

"President Feng, what's the matter?" Qin Yuanmu sat down across from his desk, thinking at the same time what he had done and was criticized by the industry?

Feng Fei smiled and said: "It's nothing serious, I just want to ask you, after working for this month, do you have any feelings?"

Qin Yuanmu felt pretty good about the first leader in his life, and said with a smile, "Do you want to hear the truth or lies?"

Feng Fei also laughed when he heard this: "Listen to the truth."

"I just want to say, fortunately mental retardation is not contagious." Qin Yuanmu snorted and said with a smile, "Before I came here, I never thought that there would be so many people who couldn't understand human language, and couldn't tell the difference between confirmation and cancellation. I have to sign in the agent column, I forget my password more than 400 times a day, but I pay him a penny of interest and he can remember it in the next life, it’s no joke that there are so many wonderful things in the bank.”

Feng Fei kept laughing when he heard this, and he laughed for a long time before saying: "Actually, the enemies at the grassroots level are never my service targets, but..." Feng Fei didn't say it clearly, but just pointed upwards, "Of course, Lin Zi There are all kinds of big birds, no matter how strange customers are, if you are not used to it, should you consider changing jobs?"

Qin Yuanmu understood after a little thought, and said with a light smile, "President Feng, did my mother look for you?"

Feng Fei shook his head and smiled: "Smart, but you can't blame Sister Wu for talking too much. This line of work is not easy to do. They are all college students who are the pride of heaven. Who would be happy to serve a group of people in the market every day? But work has to be done. If you Yes, I can transfer you to the business counter, at least those things like marketing and auditing won’t bother you, and the quality of business customers is also high, how about it?”

Qin Yuanmu asked: "Is it difficult to treat the public?"

Feng Fei smiled: "Those who are difficult can't master it, but those who can't master it are not difficult, just learn if you can't, it's no big deal."

Seeing Qin Yuanmu hesitant, Feng Fei made a decision for him: "Well, I won't let Chenggong go out to market tomorrow, let him go to the cabinet for you, and you go to the low cabinet outside to learn from Ding Wen for a day and try your hand at it." ,Fine?"

When it came to this point, Qin Yuanmu had no choice but to nod.

So the next day, Qin Yuanmu came to the lower cabinet in the hall with an uneasy heart.Ding Wen is a big fat girl with a very cheerful personality. Before anyone came to the public area, she first told Qin Yuanmu a series of account opening types and procedures.

Qin Yuanmu's head is getting big, what general accounts, temporary accounts, capital verification accounts are like tongue twisters, and there are a lot of documents and materials to be prepared for the public, such as due diligence, authorization letters, and online banking application forms, Qin Yuanmu can't listen to them at all. Understand.He felt that although his head had become bigger, it was not enough.

After the general introduction, Ding Wen said with a smile: "Basically, these are the things. If someone comes to open an account today, you can go up and try it."

Qin Yuanmu smiled and said nothing, praying in his heart that there would be no short-sighted people to open a public account today.

However, reality always backfires.Just as Qin Yuanmu was reciting the lengthy account opening information silently, Ding Wen suddenly patted him: "Two younger brothers came in with business licenses, they must have opened an account. Come on, my sister is optimistic about you!"

Qin Yuanmu felt like crying, this feeling of driving ducks to the shelves is too bad!When he looked up, Qin Yuanmu was even more speechless.

President Feng, did you say that the quality of corporate customers is very high?Xu Tao's fucking quality is high?

Yes, it was Xu Tao and Xue Yujie who pushed the door in with a business license and a bag of badges. It seemed that they really wanted the entire studio.For some reason, Qin Yuanmu suddenly felt guilty, as if bragging and forcing him to go abroad to earn a lot of money, but his friend went abroad to play, and happened to see himself collecting scraps.