Perfect match.

"key?"

He An picked up the key, pinched it between his fingers and looked it over carefully: it was clean, brand new, with a shiny metallic color, and the green apple keychain underneath did not look like there was something wrong with it.

He was confused: "Is there anything wrong?"

"One thing." Zheng Feiluan said, "Can you tell me why you want to print the room number on the keychain?"

He An recalled for a while, and replied: "Because the keys are all similar in length, it is easy to put the wrong grid. Before we got confused several times, we found a place to order a batch of keychains and printed the room number on them. And, Sometimes guests forget which room they are staying in.”

"So, what if the guest loses the key?" Zheng Feiluan asked with a smile.

"Uh……"

He An choked.

He didn't understand Zheng Feiluan's meaning, and said a little cutely: "If you lose it, there is a spare key."

Zheng Feiluan couldn't help smiling.

He leaned forward and took out the key from He An's fingers.

The light green green apple, with leaves and stems tied into a figure eight knot, has a unique design, and the surface is coated with a smooth film, reflecting the sunlight penetrating through the floor-to-ceiling windows, which looks very cute.

Zheng Feiluan shook the keychain in his hand, and said: "Green Apple is your logo, and it is drawn on the plaque together with the words 'Green Fruit Inn'. As an ornament, it is indeed very beautiful, but once the key is lost, It will become an obvious instruction, making it easier for the person who picked up the key to find the owner's room, increasing the risk of theft."

"Hmm..." He An propped his chin with a pen, thoughtfully, "It's like the room number can't be printed on the room card, right?"

"Yes." Zheng Feiluan nodded gently, "Strictly speaking, this is not a major problem, and the probability of it happening is not high, but the fewer potential safety hazards, the better."

"I understand."

He An lowered his head and neatly wrote a line in his notebook.Zheng Feiluan looked down and saw what he wrote: [-]. The inn logo should not be used as a keychain, so as not to increase the risk of theft when guests lose their keys.

A written and short summary.

After writing this sentence, He An started a new line, wrote a two and a comma, and then raised his head: "What about the others, is there anything else I should pay attention to?"

Looking at his appearance, and Xiao Linglan sitting next to him, Zheng Feiluan was in a trance for a moment——

An Omega who has just entered the university, has a strong thirst for knowledge, and rushes to the lecture theater early every day, sits in the first row closest to the teacher, concentrates on listening to the class, and takes detailed notes.

Unfortunately, there is a baby who has just turned one year old at home, and no one helps to take care of it, so I had to bring him to attend classes.In the middle of the journey, the baby became fussy, and He An blushed, hugging her in shame and fuss.

Zheng Feiluan imagined that lovable picture, clearly a few critical words, but they were as gentle as spring breeze and rain.

"Other problems...cough, it's not too many." He pretended to be coughing, "There is no anti-slip mat in the shower room, and the floor is wet and slippery when taking a shower; usually, you have to wait for more than 15 seconds for the water to warm up when you use hot water. Changes, indicating that the quality of the water heater is not good enough; there are no night lights in the corridor, and the lighting layout in the courtyard is unreasonable. When you come back after dark, you have to find the keyhole by hand; The version from half a year ago. I called and asked, a total of 25 restaurants, eleven of which have revised their menus, three have revised their order numbers, and one store has changed owners and is no longer open.”

"Is this much?"

He An didn't expect that he opened his mouth to say a long list. He couldn't react for a while, and the tip of the pen froze on the top of the page, without writing down a single word. He begged for a long time: "Can you say it again?"

Zheng Feiluan slowed down and repeated what he said just now.

This time He An picked out a few key words and wrote very fast, with the tip of his pen gliding across the paper with a rustling sound.

The sunlight shone obliquely on the long bar, dividing the notebook into light and dark.A butterfly flapped its wings outside the window, and its shadow landed on the tip of He An's pen.

When he was writing, Zheng Feiluan was cleaning the used filter cups and coffee pot behind the bar. After he stopped writing, he said again: "There is a law in the hotel industry: 100-1=0, have you heard it?"

He An shook his head: "No."

"It means that if every item of the service you provide satisfies the customer, it will get a full score. If there is one item that makes the customer dissatisfied, sorry, it is not 99 points, but zero points. All your efforts may be due to an inadvertent blemishes vanished."

"But, this is unrealistic..." He An became confused, "There are so many customers, and the needs are so trivial, even Jiu Sheng can't do it without any flaws, right?"

"It can't be done." Zheng Feiluan admitted generously, "There is no upper limit to high quality. The closer to perfection, the more exaggerated the price you need to pay. Even a well-capitalized company like Jiusheng will not be in every There is no difference in the details and money is spent - after all, I am a businessman, and I am talking about maximizing profits. Therefore, a relatively reasonable choice is: every penny you spend should be used to maximize customer satisfaction at the moment degree place."

He An's eyes lit up, and he raised his pen to answer: "Marginal benefit!"

The curly hair on the top of his head trembled.

"That's understandable."

Zheng Feiluan was amused by his wholehearted devotion, and just wanted to give him a full score immediately.Ling Lan's eyes widened in amazement, and she stopped even the trick of stealing the cake.

Zheng Feiluan further said: "Specifically speaking, as much attention should be paid to any items that are close to the guests or that are frequently used, such as showers, water heaters, night lights, takeaway orders... because every item on it An investment can be exchanged for satisfaction immediately.

"As for other things, such as furnishings and decorations, being cheaper will not detract from the experience. Especially in places like Luotan Town, many guests come here for the original ecology. Your hand-woven rattan chair, you can see it at first glance. It’s not worth a few bucks, but I noticed that almost all the guests like it very much, plus the swing cradle made by Dai Xiao, I dare say that your yard is far more interesting than the few "net celebrity inns" in the town Much more."

"Then why don't the guests come?" He An didn't understand.

Zheng Feiluan smiled, took out the mobile phone from his apron pocket, unlocked it, pressed it lightly a few times, turned around, and put it in front of He An: "Because your publicity score failed."

On the screen is a map of the west corner of Luotan Town.

In the middle of Yawen Street, the Cranberry Pastry House, which has been open for three months, has a name, and the Tan’s Ancient Printing and Dyeing Workshop, which has been open for nine months, also has a name, but the Qingguo Inn, which has been open for nearly two years, has only an empty rectangle and is The names of Magpie Bridge Inn and Yuzhile Inn next to it are half covered.

"Hmm..." He An lowered his head and bit the tip of his pen.

Well, it seems to be a bit far from passing.

Zheng Feiluan knew what he was thinking, raised his eyebrows, and asked, "Do you think that spending money on publicity is crooked? The smell of wine is not afraid of deep alleys, as long as the inn is ready, put it on the OTA platform , there will naturally be guests coming?"

"Well, a little bit."

He An replied in a low voice, with his head buried low.

Zheng Feiluan laughed: "Remember, publicity is also a part of 'making an inn'. Zero publicity is not modesty, it is you who have 'didn't do it well', and publicity that matches the name and reality is right."

He An nodded, and added a few more lines to his notebook.

Zheng Feiluan still had a long-standing opinion in his heart, and he didn't dare to say it because of his identity. Now he tapped his finger on the bar, thought for a while, and finally said: "Actually, there is a bigger one in the Qingguo Inn. Trouble, it's Dai Xiao."

"Dai Xiao?"

He An stopped writing.

Fearing that he might misunderstand, Zheng Feiluan immediately explained: "I'm not targeting him. I mean, Dai Xiao's gender is not suitable for being an innkeeper."

"why?"

"Because Alpha is inherently too oppressive, and the inn is a place to relax. Someone like Dai Xiao who shaves his head and exposes his tattoos all day long will scare away at least [-]% of the guests. You let him wear long sleeves, business It can all get better.”

"But, you're also an Alpha? And..." He An raised his finger, pointing at the pastry shop and walked around slowly, "Isn't this also a place to relax?"

Zheng Feiluan: "..."

"Your pheromone is still level nine, much scarier than Dai Xiao."

She is eloquent and doesn't give the teacher any face.

Zheng Feiluan was tied to the stake by his own words, and roasted there for a while, until he was almost scorched, he couldn't figure out how to dismantle He An's trick.

It was He An, with a brisk smile on his lips, and the nib of his pen was dancing on the paper, writing down everything about Dai Xiao, tattoos and long sleeves.

On this sunny and cold afternoon, they stood and sat at the bar and chatted for a long time.

Occasionally, a customer comes to the store and asks to drink the coffee made by Zheng Feiluan. The astute cashier girl will take the initiative to block the order and send the order to another barista so as not to disturb the boss's private time.

The two of them chatted, and the topic was no longer limited to the small details of running the inn, and they often diverged.

Going deeper, Zheng Feiluan explained some economics knowledge to He An, and going further, he talked about a few cases that happened in Jiusheng, which were real and interesting.He knew a lot, spoke calmly, and was patient enough. He An listened with great interest and flipped through four or five pages in his palm-sized notebook.

Since leaving Yuanda, He An has never experienced the feeling of acquiring a lot of knowledge in a short period of time.It is undoubtedly much more comfortable to have predecessors lead the way than to wash the sand in the sea of ​​books alone.

Moreover, the person who taught him was Zheng Feiluan.

He An was immersed in it, and the painful memories born of love quietly disappeared in the conversation, as if he was still an ordinary student of Yuanda University, and Zheng Feiluan was still the Mr. Alpha who sat on the high platform of the school lecture hall many years ago ——I have to queue up early in the morning with my student ID card in hand, and anxiously tiptoe to count the densely packed heads of people in front of me. It took me a long time to get a ticket, and I was able to squeeze in the aisle where there was nowhere to go to get a glimpse of Mr. Alpha from afar.

He An never told anyone that it was the happiest day in his short college career.

Now, by coincidence, he has fulfilled the long-cherished wish of the year: sitting close to Zheng Feiluan and sitting face to face, he asked his academic doubts, and Zheng Feiluan answered them in a persuasive and persuasive manner.

Don't talk about love, don't talk about love, only discuss the most rational and objective content.

Even in the boy Huaichun's dream, he did not dare to extravagantly expect to be loved by Zheng Feiluan.He only dared to think of this step, and then approached like walking on thin ice, stopping nervously beyond the red line.

Zheng Feiluan is just the opposite of him. He does not want to drink alcohol. Behind every serious sentence, he is calculating how many points he can add to himself. Everyone's human-like expressions are giving a clue to the future road of love and romance. laying bricks.Seeing the dazzling vitality in He An's eyes, he felt that he would be able to take him home soon.

But gradually, tiredness appeared on He An's face, and his reaction was far less joyful than at first.

Sometimes when I am writing, the fingers holding the pen will suddenly tighten, and my brows will frown after being frozen for two or three seconds.The smile seemed to be covered by mist, the corners of the lips were curved, but the brows could not be stretched.

Maybe it’s because I’ve been chatting for a long time, so I’m tired. After all, a class is only four or ten minutes long.

Zheng Feiluan thought.

There was a faint warm red afterglow on the bar counter, the coffee cup had bottomed out, and only a layer of pastry crumbs remained in the saucer.Ling Lan obediently sat on the high chair, licked her fingers first, then her lips, pretending that she didn't steal it.

"I...I should go back." He An closed the notebook and put it in his pocket.

"Okay, I'll see you off."

Zheng Feiluan did not persuade her to stay, the time spent alone today has already set a record, things must be done step by step, neither rush nor force.

He An nodded, and bent over to hug Lily of the Valley.

The first slap was probably due to the wrong posture, and he actually dropped his hand halfway and couldn't pick it up.He was slightly taken aback, and tried again. Fortunately, nothing went wrong this time, and he successfully picked up the little girl who weighed more than 20 kilograms.

Zheng Feiluan stepped out of the bar and personally sent them to the door of the Cranberry pastry shop.

"Goodbye." He An smiled softly at him.

"Goodbye."

He stood at the door and watched the father and daughter walk across the small stone bridge and into the gate of the Qingguo Inn before turning back to the shop.But what he didn't know was that the smile on He An's face disappeared as soon as he left his sight.

Instead, it was replaced by clenched teeth, pale lips, and an expression of increasing pain.

He An clearly felt that his physical strength was rapidly draining, he stumbled back to the bedroom, and sent Lily of the Valley to the bed before his trembling arms completely lost strength.

His entire body was terribly weak, and a layer of damp cold sweat emerged from his back.

He closed his eyes, supported the edge of the bed with one hand, and covered his chest with the other, trying to ease the heartburn—in the semi-enclosed West Point room, Alpha pheromones accumulated in the air over time, and finally became vicious surrounded him.

Zheng Feiluan didn't do it on purpose, he knew it, but he was too uncomfortable.

The feeling of dizziness seemed to be injected into the blood vessels, pumped to all parts of the body by the stalled heart, and spread rapidly, becoming more and more turbulent.

He finally couldn't bear it any longer, and rushed into the bathroom, his legs gave way, and he knelt down in front of the toilet, with a pale face, and vomited out all the coffee and pastries that had just been swallowed into his stomach.