This is the ninth art

Chapter 197 The Penguin Game Cracks!Yang Wei knelt for thousands of miles and asked Chu Jun to help him!
What are the benefits of being a provincial cultural image ambassador?

In addition to the false name, the most obvious benefit is that the brand seeking cooperation almost broke Junyue's threshold.

Before this, the most famous brand that Junyue has worked with is nothing more than the IP linkage between KFC and "Mario".

At that time, KFC also did some small offline activities, and you can get some coupons with the genuine purchase ID of "Mario".

Then there is the cooperation of some leftovers, Mr. Chu, who is too young, doesn't like it, and the licensing fee is not as high as the turnover of selling games in a day.

It's hard to tell who's hot.

It's too big and I don't like Junyue.

However, after becoming the provincial cultural image ambassador.

A bunch of capitalists are just like the flies in the toilet, coming over after smelling the smell.

And what's different from letting Mr. Chu to negotiate by himself before is that now these partners will send executives from the promotion department to visit in person to discuss matters.

Some people are sincere.

Some of them took Jun Yue for a fool.

Even 'one million dollars a year to buy your "Stardew Valley" license should be no problem, right?Although the money is not much, we are a well-known international luxury brand." This kind of words can be said.

Mr. Chu was not polite, and let them go.

Playing games is a very sacred and inviolable thing!

What money is not money.

Who do you look down on here?

"Hello, Mr. Chu, I am the regional agent of Coca-Cola Company in China. Our company is very fancy about this cooperation, and we have offered an authorization fee of 5000 million yuan per year. We hope to print "Stardew Valley" on the bottle of Coca-Cola. Relevant patterns, and regularly produce joint advertisements of "Stardew Valley" and Coca-Cola. We are also very interested in your other work "Devil May Cry", and we are looking forward to your next new work, and we can maintain a long-term cooperative relationship in the future , what is your intention?"

"Happy cooperation." The two hands were gently held together, and Chu Jun signed the contract with the agent without saying a word.

The Coca-Cola Company is very sincere this time, and it has nothing to do with more money or less money.

……

During the period of the development of the new game, Mr. Chu had a rare leisure time.

In the extra time, he will surf the Internet intensively and search for related games.

And recently he discovered that Penguin Interactive Entertainment, which is also in the same industry, was also on the hot search because of one incident.

However, it was sprayed on the hot search.

How disgusting is the customer service of #PenguinGames? #hot!

#Junyue and Penguin customer service comparison! #hot!

Under the topic, some players exposed Junyue and Penguin, two top game companies in China, with completely different customer service attitudes.

Junyue's customer service has a perfect 24-hour shift system, and will deal with some wrong seals and bans as soon as possible. The requirement of the customer service center is to solve game problems for all players as much as possible.

As well as the issuance of some qualification numbers, CKD, invitation codes and other props, they will arrive within 3 working days.

On the other hand, Penguin, although there is customer service on the surface, but it is basically a situation of being unable to get through, or a robot is placed there, and the conversations are all recorded in advance.

Only krypton gold bosses with Xinyue 3 or above are eligible to talk to customer service.

Comparing the two, Penguin Entertainment is almost about to be smashed by netizens.

The official blog of Penguin Interactive Entertainment also opened a selection of comments for the first time.

But the more it was like this, the more it ignited the anger of the majority of players.

They all chose to come to Junyue's official blog to ask for help.

Many incidents of false seals, hacking, and delayed rewards were all shaken out, claiming that Penguin Games never solves these contents, and only wants to make money.

The scene was chaotic for a while.

Yang Wei also called Chu Jun himself, expressing euphemistically that he hoped that Chu Jun could buy him face and help clean up the group of troublemakers under Jun Yue.

"I admit that part of the situation may indeed be true...but more people belong to join in the fun, and those trolls invited by other game manufacturers who are afraid of chaos in the world."

"Chu Jun, I owe you a favor this time, can you help me..." Yang Wei said with a headache.

Chu Jun agreed politely.

In fact, he didn't move at all, Junyue Guanbo didn't take care of it at all, and others scolded them as much as they wanted.

You are scolding the penguin anyway, so what does it have to do with me, Junyue?
Somewhat personal grievances belong to it.

In fact, Penguin's indifference to players is not a matter of a day or two.

Including Mr. Chu in his previous life, he also received a lot of rejections about penguins.

He has also played many Penguin games, and after a long time, he will always encounter problems of one kind or another.

And Penguin has never been committed to solving these player problems, but ignored them.

I have been using the word 'drag' for many years.

A BUG that seriously interferes with the player's normal game play can be delayed for several months without being fixed.

But once there is a loophole in the mall, not only can it be repaired overnight, but also the players who took advantage of the loophole will be hit hard.

Even in the previous life, he said that "our Penguin account is only temporarily leased to players, and we reserve the right to recycle it", which aroused the anger of countless players at that time.

But then?

Then there is no more.

Players who don't play Penguin games still don't play, and players who continue to play can only swallow their anger.

Many people think that the reason for this is that you don't have enough money.

In the game, how do you become stronger without charging money?

If you charge up to [-], you can take a look?

Actually it is not.

Even if you really recharge [-] and reach the threshold of Xinyue [-], you will still be divided into three, six, and nine by Penguin Games.

Penguin has no customer service?

There is actually customer service.

And the service attitude is quite considerate.

It's just that these customer services only serve a small group of players.

Most of them are surrounded by some senior Xinyue members.

And Xinyue members also have gaps.

Some big game guilds, or the group leader of a large game group, the owner of a game post bar.

The customer service can even be described as meticulous when dealing with these players.

This kind of service starts when a new game is still in internal testing.

Ordinary players can hardly get beta codes, and if they want to, they have to spend tens of thousands to buy them on trading websites.

And these guild leaders, let's be the main group leader, as many people as there are in a group, you can get as many yards.

Some large-scale game organizations can even receive some additional activation codes. The props given in these codes can allow players to experience the game better during the closed beta.

Quickly widen the gap with civilian players.

And these players can even affect the gameplay in the game.

Able to communicate directly with game planners.

Including some games that are not so popular among the niche, the game planner has to consult the opinions of local tyrants.

The game planning that players think: Rack your brains and try your best to improve the game experience.

Actual game planning: Tyrant father, is it okay to make changes like this here? (Of course, this is not a large-scale online game. No matter how big a large-scale online game is, the local tyrants don't have that much say.)
For the title processing of game attack scripts and plug-ins.

It is easy to cause a part of the wrong seal.

As for the players who were mistakenly blocked, there were almost no feedback channels on Penguin's side.

Even if you find the customer service phone number.

You are also greeted by robots.

If there is a player who really listens patiently to the robot's long speech, and really connects to the customer service.

There is a high probability that it is the customer service that has been recorded in advance. According to the players' questions, they are divided into several categories, and then no matter what questions the players ask, they will play the ambiguous answers of the corresponding categories.

In the end, even if the feedback is submitted to you, it means that it will be processed for you in a few working days.

That doesn't have to be too much hope, basically nothing will happen.

And most ordinary players can only whine and curse uselessly over and over again in forums, post bars, and groups.

In the previous life, Mr. Chu saw with his own eyes that there was a brother Gandi in the game group.

In a certain game of the Penguin series, I have been ecstatic day and night for several years. Occasionally, I am excited to show off my huge inventory of some rare materials to everyone, and I will get everyone's envious praise.

But after a crackdown on reselling merchants came down, his game account was also banned.

That account that has spent countless experiences, painstaking efforts and even money, is gone if you say no.

And no matter how hard you try to communicate with the authorities, you can't get a solution.

After that, this player never bubbled up in the group again.

Mr. Chu didn't know where he was now, and whether he was doing well.

But empathize with his situation at the time.

Must have been heartbroken.

The hamster player who often showed off the fruits of his labor will never come back.

Regardless of others, Chu Jun himself has been disgusted by Penguin games many times before.

It can be said that Penguin has played capitalism to the extreme.

So right now, such an incident of nationwide condemnation broke out, and many players even directly flowed into the Junyue game.

Not only did Chu Jun not sympathize, but he almost laughed out loud in his heart.

Should!
Chu Jun was secretly happy, but Yang Wei, the general manager of Penguin, was miserable.

He received many inquiries from his superiors in a row in a day, and asked him to deal with this hot search immediately and try to cover up the matter as much as possible.

Otherwise, he alone will be held accountable for the impact on the company.

In the end there was really no way.

Yang Wei dropped all the work in his hands, ran from Jiangzhong City to Jiangnan City himself, and rushed to Junyue in a hurry.

Because of walking too fast.

As soon as he rushed to the door of Chu Jun's office, Yang Wei staggered and knelt down for Chu Jun who had just opened the door.

Still in a kneeling posture.

Chu Jun: "????"

Xu Nianqing who was on the side nearly burst his cheeks, so he couldn't hold back his laughter.

"I know you are in a hurry, but don't be in a hurry." Chu Jun smiled.

Yang Wei got up from the ground with a face full of embarrassment: "The ground of your company is too slippery."

"I can't help it, even cleaning is doing my best." Chu Jun spread his hands, pretending nothing happened, and said, "Our company is booming, and you penguins must be living a happy life now, right?"

Seeing Chu Jun with a hippie smile on his face, Yang Wei became even more anxious.

"President Chu, no matter what you say this time, you have to save me!"

Before, he always called Mr. Chu by his first name.

After all, the social status of the two people is the same, so there is nothing wrong with it.

This time, he came all the way without prior notice and called Mr. Chu.

It seemed that he was really in a hurry.

Only then did Chu Jun put away his teasing face, and winked at Xu Nianqing.

She nodded slightly, closed the door and left.

Only Chu Jun and Yang Wei were left in the general manager's office.

Only then did Yang Wei loosen the tie, and spoke quickly.

"This time our penguin's public opinion exploded directly. The cause may be the complaints of ordinary players, which caused the dissatisfaction that many players have accumulated in their hearts for a long time to erupt together."

Chu Jun thought to himself, you also know the dissatisfaction of players for many years.

I thought you didn't know.

I always thought that Penguin's top executives were all deaf.

"The higher-ups asked me to do emergency public relations, but if it's just a player, it's actually easy to deal with. The main reason is that there must be someone behind this, and I suspect it's Gu Jie's sixth son."

"I won't be here." Chu Jun shook his head with a look of 'nothing to do with himself'.

He wished that Penguin and Wangnan would fight, the fight would be the best.

"Forget it, let's not talk about him. We have had a small conflict with Wangnan for a day or two. It will not be clear for a while. Mr. Chu, do you think there is a better solution to this matter? This matter If it's resolved, I owe you in private, I owe you Junyue a big favor! Please! Help!"

See Yang Wei said so sincerely.

Chu Jun sat down on the sofa and poured himself a cup of tea.

Take a sip.

only way.

"Didn't Jun Yue go through a public relations crisis not long ago?"

Yang Wei was startled, and recalled it carefully.

"You mean the internal beta account incident before "Stardew Valley"?"

"uh-huh."

think carefully.

How did Jun Yue get through this crisis?
First of all, it was a cold treatment, and then the excellent game quality of "Stardew Valley" diverted the attention of netizens.

At the end, an internet celebrity blogger from Cloud Breeding stood up to speak out for Junyue, stating that Junyue's internal beta numbers were issued randomly, and the hype was just a malicious act of scalpers.

This outright misunderstanding is now cleared up and cleared up.

But does this method work on penguins?

It doesn't work!

For one thing, Penguin hasn't released any new works recently, so it's hard to divert attention.

Secondly, the Penguin customer service problem criticized by players...

"It's not that I don't want to solve it... It's just that I'm also a part-time worker. I don't care about a lot of company personnel transfers... Especially large-scale personnel recruitment." Yang Wei said with a bitter face: "On the Tengxun headquarters Look at the KPI of each quarter, and the KPI performance line is still gradually rising. If we can achieve 10 billion turnover in a month, then the KPI requirement for the next month will be more than 10 billion turnover..."

"I have also applied to the above many times to expand the number of customer service and ensure the player's 'after-sales' experience. But basically they were rejected by the above as 'useless'. Now they ask me to solve this problem customer service incident, alas."

In this regard, Mr. Chu does not think that Yang Wei is deliberately making up nonsense.

He most likely said the truth.

Although Tengxun on Blue Star and Tengxun in the previous life are both top-notch big companies on the Internet.

But from the root, the way of development is really different.

The foundation of Tengxun in the previous life lies in games, through the peripheral industry chain derived from games, and then to expand the enterprise.

The foundation of Tengxun in this life lies in social software and financial products.

Penguin Games is just a small subsidiary of Tengxun.

The profit is even only 1% of the head office, and it has always been treated as an orphan.

Otherwise, even if Junyue had the best game idea, it would be impossible for him to take over the right to speak in the market from Tengxun.

However, it has gotten better in the past two years, and the increase has reached 5% of the head office's revenue.

But even so.

As the general manager of the subsidiary Penguin Games, Yang Wei is also a worker who gets salary + bonus commission.

It does not own shares in Tengxun.

Many things can only be suggested to the superiors, without the right to decide.

To this day, Penguin Games still accounts for a higher proportion of market players than Junyue.

Because it is attached to Tengxun's powerful social network, whether it is QQ or WeChat, the promotion information of a game can reach hundreds of millions of users directly.

This is an advantage that Jun Yue cannot match.

A large base means that if you want to do a good job in after-sales, you need a huge expenditure to recruit customer service.

This obviously conflicts with the core concept of capitalists' money first.

Yang Wei was really at a loss, so he found Chu Jun, Vito Corleone in the game industry, to solve the problem.

Seeing that Mr. Chu is still sipping tea carefully.

Yang Wei couldn't laugh or cry.

"If it doesn't work, I'll give you another knock, anyway, I've already knocked."

He was about to kowtow.

Chu Jun gently put the teacup on the glass coffee table, and said slowly: "If kowtow is useful, I will stop playing games in the future. Kowtow to the players every day will make water flow."

Hearing what Chu Jun said, Yang Wei, who had cultivated a shrewd sense of smell after struggling in the workplace, hurried up and put his ear to it.

Chu Jun said in a low voice: "I'm telling you...use this method...then...then..."

"Is this... really okay?" Hearing this, Yang Wei hesitated.

Chu Jun raised his legs lightly, with a gentle smile on his face.

"I will make a condition that Tengxun's senior management cannot refuse."

(End of this chapter)