Technology and life: starting with solar cars

Chapter 186

"Okay, don't rush, I know, it's not that I don't want to go anymore, the main reason is that there are so many people here surrounding us, and I can forcefully use the mecha to drive them away, you have to know that these people are surrounded here Our people are either the former customers of our Yunfan Technology Company, or the future customers of Yunfan Technology Company. How can we ignore the consumers of Yunfan Technology Company. It is very important to know the reputation and reputation of a company Yes, our Yunfan Technology Company must not only surpass other Han companies in terms of technology, but also our Yunfan Technology Company must do a good job in product services. Regarding the pre-sales and after-sales of Yunfan Technology Company, I will We will re-establish a standard, and we must do a good job in pre-sales and after-sales. I think you should have encountered some bad after-sales situations in your daily life. Too many companies in Han country do after-sales. It's very bad. It belongs to the kind of service attitude that the customer is the grandfather before paying the money, and the grandson after the customer pays the money. Is this kind of service attitude what an enterprise should have. In my opinion, such employees are actually the enterprise It is caused by loopholes in the system, so I will try my best to deal with Yunfan Technology's attitude towards mechas and sellers before the mecha goes on the market. I must ensure that Yunfan Technology does not have that disgusting mecha sales team. Of course, this kind of thing cannot be explained clearly in a few words, I need to reformulate the system of our Yunfan Technology Company on the mecha business."

Every time Liu Yun thinks about the after-sales service, he feels a little uncomfortable, because he really feels the convenient after-sales service attitude of some companies in Han country. It can be said that Liu Yun himself is the victim of those companies with poor service attitude in Han country.The most important thing is that some companies with poor service and bad attitude are still well-known industries in Han Dynasty. Once there are some after-sales problems, they will start to play Tai Chi with customers.It is precisely because Liu Yun feels that some companies in Han Dynasty are too scumbag in terms of after-sales products, so Liu Yun vowed to deal with the after-sales of the mecha business of Yunfan Technology Company to ensure that there will be no problems like Some enterprises in the Han Dynasty practiced Tai Chi like that.Because every consumer has spent several years of hard work to buy a large item for a family, and this 10,000+ is undoubtedly a lot for a family, but 10,000+ is really not enough for an enterprise. What kind of.

Besides, after the product has a problem, the manufacturer does not refund and pay in full, but only provides some parts for replacement, which does not cost a few thousand dollars, but for these thousands of dollars, some manufacturers still have brands. 4S shops are unwilling to do so.You have to practice Tai Chi when you encounter something. Just find a reason to prevaricate it. Anyway, it’s useless to be complained. There is no one to manage it, because this is a kind of default from the enterprise to the 4S store The attitude is equivalent to that all service providers have agreed with the way this kind of thing is handled, and I have to say how terrible this kind of thing is.

However, the after-sales service created by Liu Yun must not allow this kind of Tai Chi practice. It can be said that the product after-sales system formulated by Liu Yun for Yunfan Technology Company is the strictest in the entire Han Dynasty. If there is a case of this kind of Tai Chi practice in a directly-operated store in every city in the Han Dynasty, it must be dealt with strictly, so severely that if it occurs once, it will be fired immediately, and the relevant person in charge and the leader directly under it will also be punished accordingly. Punishment means that the managers of the directly-operated stores of Yunfan Technology Company in each city of Han State will also be punished, but according to the income level of each city, each city of Yunfan Technology Company in Han State will be punished as appropriate. The manager of the directly-operated store deducts a certain amount of wages.At the same time, it is also to urge the managers of Yunfan Technology's direct-sale stores in every city in Han to do a good job in the service issues of the direct-sale stores they manage. After three complaints are valid, Liu Yun will also fire Yunfan Technology in Han. The manager of the directly-operated store in every city in the country is absolutely ruthless.

What needs to be noted here is that only valid complaints from customers can be added to the number of complaints. If consumers of Yunfan Technology’s mechs make trouble unreasonably, such things are considered invalid complaints and will not be accumulated. In the case of the complaint, it is said that Yunfan Technology Company is going to be built as a company that is slightly biased towards consumers of Yunfan Technology Company, but just being slightly biased towards consumers does not mean that it will support unreasonable consumers. Require.

In Liu Yun's view, the soul of an enterprise is the product, the core level of the product, and the quality of the product are the strongest competitiveness of an enterprise. What is the most important person in an enterprise?Is it the consumer or the employee of the enterprise? Liu Yun thinks that the employees of the enterprise and the consumers of the enterprise are both important, but the service strategy of Yunfan Technology Company will be slightly biased towards employees, but this does not mean that Yunfan Technology The company is biased towards consumers in other aspects. For example, when there is a conflict between the employees of Yunfan Technology Company and the consumers of the mechs of Yunfan Technology Company, Liu Yun will make a judgment based on the situation of the matter, based on objective facts, It is absolutely impossible to force your employees to apologize to the consumers of Yunfan Technology's mechs, regardless of the right or wrong, just because you care about the image of Yunfan Technology Company.

Because Liu Yun felt that the employees of Yunfan Technology Company were as important as the consumers of the mechs of Yunfan Technology Company, and he could not let his employees bow their heads for the sake of the company's face-saving project.

If it is a consumer complaint that makes his employees bow their heads and admit their mistakes, then is Liu Yun worthy of being the boss of Yunfan Technology Company? Why should others be willing to follow him, the boss of Yunfan Technology Company?

This is the difference in philosophy between Liu Yun and other bosses.

Yunfan Technology Company can favor customers in terms of service strategy, but it will not let its employees be wronged in the judgment of things. When the company's so-called reputation conflicts with the dignity of employees, as long as the problem is not serious, Liu Yun is right. I am willing to sacrifice the reputation of Yunfan Technology Company to preserve the dignity of the company.

Just because Liu Yun regards every employee of Yunfan Technology Company as a person of flesh and blood, rather than a machine that creates profits for his company, Liu Yun will do his best to support the employees when they contribute to the company.

(End of this chapter)