The opening account was stolen, and the backhand recharged 100 million

"Do you think it is acceptable? Please understand this."

It's something similar to coupons, which is now the case on all major platforms.

If there is a complaint or a problem occurs, under normal circumstances, it is not mentioned that compensation is paid, but a coupon is given.

This coupon is not real cash, you can only use it on other platforms.

What does that mean, you can use this cash red envelope only if you spend again.

In any case, the platform will not lose money.

"I don't accept it. I still made the request in the morning. You have already constituted a consumption fraud, so I think it should be refunded for one and compensated for three, not just a cash red envelope."

Because of the previous travel, Zhou has now agreed to refund one and pay three.

Although he doesn't know if it can be applied.

"I'm sorry sir, there is really no way to make such a compensation, and we can't do anything about system problems, so please understand."

"I can't understand, so you really don't pay, right? Then don't call, you waste the phone bill, you know? If you can't solve it, then I will find someone who can solve the problem, the Consumers Association, the Market Supervision Bureau, the court, There is always a solution."

"Sir, don't be emotional. We must negotiate to resolve this. There is really no way to refund one and pay three. You see..."

"Okay, that's it!"

After speaking, Zhou Yi didn't bother to listen to what the other party had to say, so he hung up the phone directly.

You don’t pay anything, you can’t do everything, and then let you understand at every turn, so when will you big companies understand our users?

In a certain office building in Shanghai, a bunch of customer service staff are constantly answering and calling.

It’s still the same situation as before, customer service, if you can outsource it, try to outsource it as much as you can, otherwise it’s really terrible to raise a bunch of customer service by yourself.

The customer service Bai Xiaoying was stunned for a moment listening to the blind tone on the phone, but she soon returned to normal.

This is another thorny customer, but it doesn't matter, what their customer service does is to deal with these thorny customers.

Simple requests can be resolved quickly, and it is possible to promote them, but complex requests will depend on fate.

Slowing down a bit, the colleague next door came over and said, "Hey Xiaobai, have you resolved your complaint?"

Bai Xiaoying shook her head and said, "No, I said I would refund one and compensate three, so how is that possible, and now I am going to complain, to sue..."

After finishing speaking, the two customer service staff laughed together. In their line of business, they heard too many threats.

Last time, there were people who threatened to file a complaint if they didn't solve the problem.

It makes people laugh, you have a dispute with a company, what's the use of you going to sue.

As for complaints, this is a bit more reliable. Many people will really complain.

However, if the market supervision department wants to punish, there must be evidence. Many people's complaints lack key evidence.

As for other prosecutions, that is simply impossible.

At least Bai Xiaoying has worked here for a year, and she hasn't encountered any real prosecution.

The room fee is only a few dollars, even if it is really refunded and compensated, it will be less than 1000 yuan, and no one will be so stupid as to how much it costs to go to court.

However, according to the procedure, if you receive such a threat to sue and complain, you have to report it.

Soon Bai Xiaoying reported the corresponding situation, and the company has a set of processing procedures for these.

There may be higher-level customer service to communicate in the future, but Bai Xiaoying knows that it is absolutely impossible to refund one and pay three, or in other words, it is impossible for any merchant to directly agree to refund one and pay three.

You can either sue or complain, anyway, it is impossible for me to agree directly.

I will accept the court's judgment. Speaking of it, this compensation is really a drop in the bucket for such a big company.

In the room, Zhou Yi is now inexplicably irritable.

Fang Dazhuang said that it is extremely difficult to obtain evidence if such a matter is to be prosecuted.

And if you spend a lot of money, the final result may be very unsatisfactory.

So these Internet giants have nothing to fear, the customer service said all clichés, of course, she was just beating workers, and it was useless to say anything to her.

But it can also be reflected that the company's top management doesn't care about these at all.

Looking at the news again, these platforms have even jointly signed some promises, saying that they will never use big data to kill familiarity.

However, in our lives, we never look at what others say, but look at what they do!

So what should I do now?

…………

ps: All the companies involved in this book belong to the fictional world and do not involve reality, thank you.

－－－－－－off topic－－－－－

Thirst-quenching chapter at night, thanks to book friends 2018, book friends 2020, Chang Chang Chang Sheng, another novice, paper is fish music, big brother Fat Cat Story, jian, book friends 2019, thanks to a few brothers for their rewards

Then some book friends from relevant practitioners felt that the previous one was not right, so I will not post a single chapter to explain it here. Let me put it this way, the book says that there is no case that won the case of big data killing, but there is actually one, only However, many experts believe that it does not belong to the big data killing. I combined that case with the first big data killing that was exposed in China. , Many brothers, don’t worry, since it’s written about big data familiarization, it’s definitely not limited to the hotel. If you think about what Fang Daxiang said, the problem is not simply big data familiarization.

Another point is that some of the regulations in this book, some laws that many people have never heard of, actually exist, and you can find them by searching casually

Chapter 231 Translation Translation What is a legal means (seeking a monthly ticket)

As the saying goes:

Lang said that he once divided Bao Shujin, who could distinguish the Bo Yaqin.

Today, dealing with treacherous ghosts is like a ghost, and the lake and sea are empty.

Zhou Yi was asking himself what he should do. Obtaining evidence and safeguarding rights are difficult. This is a problem that many people often encounter when they go to court.

And compared to the lawsuit itself, obtaining evidence and fixing evidence, this is the most difficult.

Therefore, many times we feel that it is obviously a safe and secure matter, how can we lose in a lawsuit?

To put it simply, many people don't even know the difference between IOUs and IOUs. After all, they are all in arrears, so how can there be a difference?

Do you know the effectiveness of the two, when the statute of limitations will start to run, whether you can exercise the right of defense when calling for a lawsuit, etc.?

The answer is that many people don't know it.

If I lend money to others, isn’t it the same if the other person gives me an IOU or an IOU?

But you can think about it, if these two "articles" are the same thing, why should they be separated legally?

We all know that the drafting of laws can be said to be meticulous, and every sentence and every word has been carefully considered. It can be said that there will be no nonsense in the legal provisions!

After thinking about it, I went directly to the bed, let's go to sleep, there is everything in the dream.

As a result, I fell asleep until the next day, and in my daze, my phone rang.

"Hello, who is it?" Zhou asked confusedly into the phone.

"Hello, sir. I am the senior customer service director of Degree Travel.com. My surname is Li. You have previously reported the issue of hotel pricing on our app. Now I will communicate with you."

Zhou Yi was startled, he was a little sober, hey, a senior customer service supervisor came forward, the service is not bad, or his complaint and prosecution worked.

"Okay, Ms. Li, hello, have you made a decision on how to compensate now?"

Zhou Yi asked casually.

At this time, in the office of the company's office building in Shanghai, with exquisite makeup and professional attire, Li Shengmei, who looked like a professional elite, frowned.

Just like introducing herself to Zhou Yi before, she is the company's senior customer service supervisor, or also called the senior complaint supervisor, that is, if she encounters some thorny customers, they will come forward to communicate.

Of course, whether the communication is successful or not depends on the situation.

"I'm sorry sir, so far, our company has no such precedent, so we can only give you a 30 yuan red envelope without threshold. In the future, our company will continue to strengthen the system algorithm construction to avoid this kind of problem from happening again."

Li Shengmei's tone was somewhat professionally indifferent, there was no way, because of her profession, you can think about it, she faces people who urgently need to solve problems every day.

Naturally, the tone would not be good. I just contacted someone just now, and I almost scolded my mother on the phone. I haven't adjusted it yet, but I have to make this call.

"There is no precedent? Now it is stipulated in the Consumer Protection Law..." Zhou Yi said again.

"Forget it, then you don't need to refund one and pay three, you can refund me the room fee and make up for the hotel price difference."

Zhou Yi lowered his requirements. This time, the grandson of the system is pretending to be dead again. He doesn't mean to make peace with the matter. The main thing is whether he can get a refund or a compensation. I don't know.

So I thought about refunding the room fee and making up the difference.

Li Shengmei had a sneer on her face, she had seen this kind of clients too much.

After all, I want the company to give me money, and I can't open the refund for one and three for three, but the check-out fee can be considered, but it's hard to say whether it can be refunded.

And it was obvious that the other party was also waiting for his call.

So Li Shengmei said again: "If it's just a check-out fee, this needs to be handled by the company. Please wait patiently."

Eh?There is actually a possibility of a check-out fee!

Could it be that I misunderstood the other party before?

"Okay, okay, it's okay to pay the check-out fee, but how long will it take?"

"It's hard to determine the time, because your situation is special, so you need to report it to the company leader for approval."

Well, we don't know how it works internally. The check-out fee needs to be approved by the leader. The leader is busy enough.

Well, finally, the son of the system didn't get angry this time, and the problem was solved satisfactorily.

Refunding one and compensating three was originally a sky-high asking price raised by myself, and it was okay to check out the fee.

It's a pity what Fang Dazhuang said yesterday.

Big data kills familiarity, the essence should be to cut flesh with a blunt knife.

For each person, the difference may be a few dollars, so Fang Daxiang also thinks that this time the speed of more than 100 is not very common.

The difference of a few dollars sounds like very little. You take an online car-hailing service every day, and slowly, your daily fare is getting higher and higher for the same distance.

But it is impossible to be ridiculously high, it will only be a few dollars higher.

What are you going to do?

As for the platform, the number of their customers is astonishing. If a person earns a few more dollars, the revenue for this year will be horribly high!

Randomly flipping through the Internet, Zhou Yi discovered some interesting phenomena. The Consumers' Association in the imperial capital conducted a precise investigation. Out of the 30 people surveyed, [-] out of [-] people had encountered big data killing.

So what can we do in the face of the gap of a few dollars, sue?

So what can a few dollars be sued for? If it cannot be reasonably turned into a storm of public opinion, it will really be painless for these giants.

Even if there is a storm of public opinion, so what?

At this moment, even Zhou Yi felt a little helpless, his personal strength was really too weak in the face of this situation.

As true as he is, at this moment, a thought of out of sight and out of mind arises.

The hotel matter seems to be over like this, and then just wait for the free room fee to arrive in the account.

So someone Zhou started a two-point-one-line life again. Every day is a company game and sleeps at home.

One day, two days, one week passed in the blink of an eye.

It was only when Zhou Yi was sitting at the table flipping through his phone that he remembered that the company didn't seem to have paid him a check-out fee.

After thinking for a while, Zhou Yi found out the phone number of the senior customer service supervisor surnamed Li and dialed it.

"Ms. Li, hello, hello, I was the one who refunded the hotel room fee last time, didn't you say that you can report the check-out fee a week ago, and then I want to ask, how is our progress now? "Zhou Yi said with some kind of politeness.

There is no way, this is probably the first time he has encountered customer service who can solve the problem smoothly, so he still wants to speak well, hoping that the system's aura of reducing intelligence will not affect the other party.

"Ah, yes, please wait patiently for this, and I will remind you."

"Don't rush, tell me how the progress is now. Your company's leaders approve it. There must be a process. Where does this process go and when will it be completed? Let's talk about it."

"Sorry sir, please be patient."

"Okay, then I'll wait, but you have to hurry up!"

"Okay sir, I will remind you here."

After hanging up the phone, Zhou Yi shook his head, then wait, it's only more than 300 yuan, if I didn't just think of it while playing with my mobile phone today, I almost forgot about it.

But I heard that Zhou Cainiao seems to have made a big deal during this period, and got his suitor in, a strong group!

Thinking of the chat with Fang Dazhuang yesterday, it was funny. Fang Dazhuang himself forgot what he said after drinking, but Zhou Xinran still remembered it firmly.