My 1999

Xu Liang had no intention of rejecting this situation.

Take a step forward and press down with your hands.

Everyone fell silent in obedience.

"Hello everyone, my name is Xu Liang."

"Mr. Xu, you are our idol!"

a jumping boy yelled from the crowd.

"Ha ha……."

Amidst the kind laughter, Xu Liang said with a smile: "Thank you very much for this brother, but I don't need to be an idol..."

"Mr. Xu, you are so handsome...!"

A young girl suddenly shouted.

Xu Liang said helplessly: "Although I know that I am very handsome, I still prefer to use my talents to make a living."

"Mr. Xu, you are so talented!"

someone shouted again.

Listening to the roar of laughter, after it calmed down slightly, Xu Liang smiled.

"Dear brothers and sisters, can we still chat happily together? Although I know that I have many advantages, I would be embarrassed if you shout them out so loudly."

There was a pause.

"Okay, no more joking.

First of all, I read this year’s mid-term report of Yihaodian. Although there is no profit, our net revenue has increased nearly eight times year-on-year, and we have initially established a logistics network that radiates across the country.

At the same time, in terms of pan-entertainment peripheral industries, it basically covers first- and second-tier cities with the strongest consumption power.

I'm very satisfied with this.

Secondly, the company is about to conduct Series B financing, and all those who meet the requirements will receive company options. Of course, don’t worry if you can’t get it now.

In the future, the company will continue to put a certain amount of shares into the option pool. As long as you make certain contributions to the company, you will be rewarded with options. "

After finishing his words, Xu Liang glanced at him.

"What? No one applauds? If you don't care about the options, I will take it back."

"Long live Mr. Xu!"

With increasingly warm applause, everyone cheered.

Xu Liang smiled and waved, "Everyone, work hard. I'm waiting to see your results."

After that, he separated from the crowd and took Qian Santai and others to the conference room.

"Lao Qian, the number of registered users of Yihaodian this year has exceeded 2.76 million to 11.43 million now, and the net revenue has exceeded 2 billion Huaxia coins. You are indispensable."

Qian Santai was not happy yet.

"While you have merit, don't be arrogant and complacent, let alone sleep on your merits."

As he spoke, he threw the documents in his hands on the table.

"Take a look."

After Qian Santai took it and looked through it for a moment, his expression changed instantly.

“These are the complaints I received from customers about No. 1 Store during this period, and the most common response was slow refunds.

After the customer submits a refund in the backend, a week has passed and he still can't get the money. Who would come to our website to buy things after such a customer experience?

Second, the customer service attitude is bad, and we have had quarrels with customers nearly 50 times in half a year? How do you do customer service training?

Thirdly, regarding the problem of fakes and expired goods, I have repeatedly warned that the main focus of Store No. 1 is quality, and there must be no low-quality fakes in the things we sell.

How is procurement reviewed?

And it’s not an isolated case? I'm just wondering, are the company's supervisory departments just messing around? "

Xu Liang's words were like a cold wind blowing through. The conference room, which was full of smiles and joy just now, instantly turned into a freezing cold weather. All the senior executives had their heads lowered and their faces were solemn, like sculptures.

As the president of No. 1 Store, Qian Santai could not speak to others, but he, the person in charge, would certainly not be able to escape.

"Mr. Xu, this is my fault. I will rectify it immediately when I get back."

"Tell me, how do you want to change it?"

"I……."

Qian Santai was at a loss for words, and for a while he couldn't think of any specific solution.

But he is experienced after all.

"Mr. Xu, I plan to shorten the compensation review process. For refund items submitted by customers, as long as they comply with the request, they will be refunded immediately..."

"I don't want empty words, I want concrete measures." Xu Liang said directly.

Sweat broke out on Qian Santai's forehead, and his mind was spinning rapidly.

"Mr. Xu, I..."

Xu Liang waved his hand and interrupted him, "Forget it, I won't embarrass you. Starting today, No. 1 store will implement refunds within seven days without reason, and the refund period will be half a month."

This is the e-commerce refund process he is most familiar with.

Qian Santai said quickly: "Mr. Xu, I'm afraid many people will take advantage of this, such as buying a piece of clothing to wear for a few days and returning it before the refund deadline."

"Such things do happen, but I believe most people are still just shopping. However, everything is done in advance, otherwise it will be ruined. Pangu Company's big data and cloud computing are well developed, and you can create data for each customer. file.

If a customer is complained by the store more than five times, he will be classified as a dishonest customer and will not be able to enjoy a seven-day no-reason refund.

As for the specific complaint standards? You can go and study it yourself. "

Qian Santai nodded quickly.

“Who is in charge of the customer service department?”

A middle-aged woman in a suit sitting behind quickly raised her hands, with a trace of panic in her eyes.

"I'll give you a month to rectify your situation and act according to the standards of a five-star hotel waiter. If there are still quarrels with customers after one month, you can resign yourself."

"Mr. Xu, I will do my best."

Xu Liang nodded and turned his eyes.

"Go out and see if anyone has arrived, and bring them over when they arrive."

Temporary secretary Lu Xiaoying nodded, turned and walked out of the room.

Xu Liang flipped through the documents in front of him and said no more.

Seeing him like this, Qian Santai opened his mouth, but did not dare to speak.

I haven’t seen him for half a year, and the aura of the big boss is unbelievably strong.

Sitting there made him feel extremely nervous.

He is like this, and so are others.

The atmosphere in the conference room became increasingly depressed.

Kuang Shiguo, the vice president in charge of purchasing in the corner, was sweating from behind.

He knew very well what he had done.

Moreover, the big boss mentioned three dissatisfactions, but only approved two points and did not mention the purchase. He really couldn't guess what the secret was.

For a moment, I felt anxious and filled with uneasiness.

Just when a pin drop could be heard in the conference room.

Squeak.

The closed door opened.

Lu Xiaoying opened the door and walked in.

There were several people in police uniforms following behind.

Xu Liang stood up and greeted him.

"Hello, Mr. Xu. I am Hou Jianguo, director of the ** branch."

After holding the other party's hand, Xu Liang smiled and said: "Director Hou, why do you still take action on a small case yourself?"

"Hongmeng is a star company in our ** district. Secretary Lu personally told me to solve the problem, so I dare not not come. Besides, Hongmeng has donated thirty police cars to our ** branch in the past few years to completely solve the problem. Our problem of insufficient police cars has helped us a lot, and I will come here regardless of circumstances."

After a few pleasantries.

"Mr. Xu, since I have the responsibility, I will handle the case first?"

"Okay, I'll treat Director Hou to dinner when I get the chance."

"Then I'll be waiting for your call."

"Haha, easy to say."

Hou Jianguo turned his head and his expression turned cold.

With the police officer behind him, he walked towards Kuang Shiguo, vice president of No. 1 Store and general manager of the purchasing department.

"Kuang Shiguo, come with us."

Listening to his ears, Kuang Shiguo felt as if his bones had been ripped away in an instant, and his whole body fell limply on his seat.

Hou Jianguo had obviously seen this situation many times. With a wave of his hand, the police officer behind him stepped forward and picked up Kuang Shiguo and walked outside.

"Mr. Xu, I'm leaving first."

"I have a meeting here, so I won't see you off at the office in the afternoon."

"It doesn't matter. You are busy first. After the matter is over, I will inform your company of the situation in time."

"OK."

"Mr. Xu, I am a veteran of the company and have made great contributions to the company's development. You can't treat me like this!"

Kuang Shiguo suddenly struggled.

Xu Liang was too lazy to answer him, "Send Director Hou off for me."

Lu Xiaoying nodded and quickly stepped forward to lead Hou Jianguo away.

"Mr. Xu, you can't do this to me, Mr. Xu..."

Kuang Shiguo's shouts gradually faded away.

The atmosphere in the conference room instantly dropped to freezing point.

Whether it was Qian Santai or anyone else, every face was filled with uneasiness.

Xu Liang threw the documents in his hand away.

"Everyone has one, let's take a look."

Huo Gang took his bodyguards with him and sent the documents.

When everyone looked at it, they all had different expressions.

On it were written clearly the data of corruption in the purchasing department.

The highest one is Kuang Shiguo. Since taking office as the general manager of the purchasing department of No. 1 Haodian, he has accepted more than 2 million yuan in cash from suppliers, and more than 1 million yuan in other gas cards, supermarket membership cards, and various luxury goods.

"I really don't know if I don't check. I was shocked when I checked. An H7-level buyer can embezzle 100,000 yuan in half a year. It really opened my eyes. For the sake of money, the company's regulations are used as toilet paper, and it smeares the company's face, haha , so bold.

However, since you dare to do it, don't blame me for being cruel.

Starting today, all purchasing, financial, and personnel information in the company will be re-examined, and everyone will be subject to inquiries from the president's office at any time.

Let me see if your butt is red or black!

The meeting is over!

Lao Qian, come with me. "

Qian Santai quickly agreed, got up and followed him anxiously.

Everyone who stayed behind breathed a sigh of relief, looked at each other's expressions, and felt a little heavier for a while.

The next period of time was difficult for everyone.

Pushing open the president's office, Xu Liang walked in.

"Old Qian, is this your office? Doesn't it look very luxurious?"

Qian Santai trembled and said quickly: "Mr. Xu, the corruption in the company is so serious because of my lax management. I should bear the main responsibility. Please punish me."

Xu Liang glanced at him.

"Old Qian, how long have you been in the company?"

"I joined the company in June 2000, so it has been three years and two months."

Xu Liang nodded slightly, "If I remember correctly, you are the company's employee No. 93, right?"

"yes."

"You can be considered an old employee of the company."

Xu Liang waved and waited for him to sit down.

"Do you know why I chose you to be in charge of the No. 1 store?"

Qian Santai quickly shook his head.

“First, you have worked in management positions in Wumart Supermarket and have certain management and sales experience, which can help No. 1 Store, which was mainly offline at the time, get on the right track quickly.

Second, although you lack a little flexibility, you are practical, diligent, and have a certain ambition. You are indispensable for the rapid development of No. 1 Store in your hands.

However, your shortcomings are also very clear.

Lack of vigilance and trusting people too easily.

Kuang Shiguo was corrupt, not just in a day or two. As the president of the company, you didn't know any news? "

Qian Santai felt bitter in his heart.

In recent years, with a large amount of funds provided by the head office, he put all his energy into the company's expansion and neglected internal management. This oversight turned out to be a huge mistake.

"Mr. Xu, it's my fault. I will definitely review what happened in Kuang Shiguo and resolutely prevent similar things from happening in No. 1 Store in the future."

Xu Liang nodded.

"I understand your pressure. With a US$1 billion investment from the parent company, if you don't make a difference, the parent company can't explain it. But development is important, and personnel and systems are even more important.

Only with internal stability can we plan for development.

What happened this time is just a reminder to you, and it won’t happen again. "

Qian Santai felt relieved and quickly stood up and said quickly.

"Don't worry, if the next time happens, I will resign immediately."

Xu Liang nodded.

Qian Santai's advantages and disadvantages are very obvious. Now his advantages of being down-to-earth, serious and strong in execution are more beneficial to the development of No. 1 Store.

"Okay, that's all I have to say. Come on, take me to the logistics center."

Qian Santai quickly nodded in agreement and took Xu Liang to the No. 1 Logistics Center in Laiguangying.

The logistics center has become busier than last time.

Large trucks come and go, almost never empty.

Xu Liang went around the sorting center.

"Mr. Xu, based on your last suggestion, we have designed independent labels for each mail, which has simplified the sorting process and improved efficiency.

In the past, the average person here could handle 1,500 to 2,000 emails per day, but now that number has tripled. "

Xu Liang nodded and took out one of the piles of mails.

There is something that looks like a mail receipt from later generations taped to it.

Name, phone number, address, courier number, etc. are all available.

The only difference is that there is no QR code, but an additional barcode.