Rebirth of the God-level Xueba

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In the era of fierce competition in banks, it’s normal for bank staff to behave like cows and horses for big customers, helping with the cleaning of documents, picking up children and serving the elderly... Only in terms of big customer service, the overall service level of Bank of China is not as good as that of foreign countries. Banks can, but it would be wrong to say that China's banking industry will not serve people.

Even if the slogan "Customer is God" hasn’t been chanted for a long time, so many departments don’t know how to do a good job of service, but the big customer service is different. The number of ordinary customers is large, and a brand-new service method is needed to make it as easy as possible. Everyone feels comfortable, the number of big clients is small, if you really don’t know how to deal with it, just be a leader.

　　 Where we have focused on serving leaders for 5,000 years, as long as we change our understanding, our service ability will naturally be improved.

　　 Although it is the first time for Xiao Chen to perform a key account mission, after the director’s in-depth and simple teaching, Xiao Chen’s expressions and gestures are all very appropriate.

The waist leaning 10 degrees, the arms extending 15 centimeters forward, and the warm breakfast and enthusiastic expression, all come from Xiao Chen’s experience when he first entered the bank—providing hot water to each office and cleaning the bank hall , Clean the table, buy breakfast... Just think of yourself as Lei Feng, when the leader is the people, worry about what the people want, think about what the people think, and the spirit of service will naturally come out.

　　 In the past few days, Xiao Chen learned about Yang Rui's preferences from the side. When he found out that Yang Rui had finished running early, he would eat fried dough soy milk, and when he ate in the cafeteria in a hurry, he immediately seized the opportunity.

　　 A bowl of soy milk with three fried dough sticks is not a bribe, and it does not cost much, but it brings a lot of satisfaction and goodwill.

　　 Xiao Chen Wushi believes that big customers are not short of money, and they do not require the bank service staff to give much material gifts, so even if the gift is useful, the price is not high. It is even more unlikely that a bank can give a gift that is enough to impress large customers from its poor office expenses.

　　 can be on the other side of the material, the big customers themselves have a strong ability to make money, which makes their own time valuable, save the time of the big customers, and naturally make the big customers feel more valuable.

　　 Yang Rui stopped as Xiao Chen expected, sniffed his nose, and said, "The one from the corner?"

　　 "Yes, did you smell it?" Xiao Chen smiled and handed out dough tiao soy milk.

　　 Soy milk is packed in a canned glass with newspapers wrapped around it. The fritters are cut off, only one head is exposed.

　　 Yang Rui asked: "We don't know each other."

"I know you, you don't know me. You are an important customer of our bank. Let me introduce myself. My name is Chen Yi. I belong to the Tsinghua branch of the People's Bank of China. You often come to our counter to do business recently. I am here. Contact the customer, I bought the fried dough stick soy milk along the way." Chen Yi was a little nervous, and looked up at Yang Rui.

　　 Yang Rui looked at Chen Yi seriously. This was the salesperson he saw most like a salesperson in the 1980s.

　　When he was a graduate student, Yang Rui occasionally came into contact with sales. They might come to the laboratory to sell products. Small items such as disposable gloves, large items such as fume hoods, etc., are often justified and thoughtful of scientific researchers. However, Yang Rui did not have the authority to purchase products. His funding was at best to buy some office supplies and take a taxi.

　　 After starting a business, he sold teaching supplies to Yang Rui, especially teaching materials. During that time, Yang Rui could see new tutorial books almost every day. It was astonishing how there were so many questions in the world. However, the thinking of entrepreneurs is different from that of migrant workers. In the days when money is flowing, Yang Rui’s principle of choosing products has never been the enthusiasm and skill of sales staff.

　　 And in this quiet morning, Yang Rui didn't worry about the enthusiasm and skill of sales anymore.

　　 "I'm welcome." Yang Rui was indeed hungry. Chen had taken the fried dough stick soy milk since he was a child, and gave him 50 cents, and said, "I will take the money if you want, and the rest will be counted as running errands."

　　 "No way, no way." Xiao Chen's hand seemed to be scalded, and he quickly retracted it.

　　 "Don't push me around here, let you hold it." Yang Rui's imperative tone, lest he become a performer rushing to give money.

　　 Xiao Chen saw that Yang Rui had opened the bag and bit the fried dough sticks. He hesitated to put the money away, and then smiled and asked, "Why did you guess that it was sold at the breakfast shop around the corner? I don't seem to see any difference."

　　 "Their oil has been used for a long time."

"what?"

Yang Rui sat in front of Ma Lu Yazi, eating fried dough sticks and drinking soy milk, and smiled contentedly: "You can't make fried dough sticks with new oil. If the new oil is not tasteful, you have to use old oil. Now many state-run shops have It was the oil that was used that day. It was used at noon and afternoon. Unlike private shops, they used the oil over and over again, and added it again. Like chicken soup, the fried dough sticks are delicious. "

　　 After taking a sip of soy milk, Yang Rui said again: "I'm used to eating fried dough sticks made from old oil, and I'm not used to eating fried dough sticks made from new oil..."

　　 Xiao Chen felt that Yang Rui was suggesting something, but he used his brain to think hard and didn't understand what Yang Rui was suggesting.

　　 "It's finished, thank you very much." Yang Rui rolled the bag, threw it in the trash can, and left with a smile.

　　 Xiao Chen is anxious, is it just a trip for nothing?

　　 Want to chat, he didn’t know what to talk about, he used his brain again, he pursued two more steps, and whispered: “Mr. Yang, our client, someone wants to sell stamps. Are you interested?”

　　 "What stamp?"

　　 "It should be quite rare." In just a few days of work, Xiao Chen has never been in contact with a stamp collector. He can only believe that the director of his branch office can find such a human being.

　　Yang Rui pondered for a while and said, "You have to tell me what stamps you have before you decide on the price."

　　 The post market in the 1980s was very hot, and there were a lot of people making money, but it was not possible to make money by entering the market. Similar to the stock market, in this market, it seems that the most profitable is New Post. You can buy it and sell it, and you can make more than 20% of the profit in an instant. Short-term business seems to be a means of getting rich overnight. Many people start from The capital of a few hundred yuan, step by step, has reached tens of thousands of yuan.

However, the short-term pressure and risk are equally huge, and it is not in line with Yang Rui’s time allocation. Therefore, he always buys some stamps that can appreciate in value for a long time. go with.

However, the safest stamps are always popular and scarce varieties, such as monkey tickets or the country’s mountains and rivers. They have a lot of appreciation and potential, and they are also easy to sell. Beijing’s postal market is already very developed, but in 1984, it is expected to be bulky. It's not easy to buy, and there are some introductions to collect, and it won't delay the time.

　　 Xiao Chen bit his head and agreed, and went back to tell the director.

The director 　　 repeatedly praised, and then said in the next party: "Comrade Xiao Chen's performance is very good, proactive, positive, and the effect is outstanding..."

　　 Hao Yu was not convinced. This was originally her client. Although she did not catch it, she did not want others to be appreciated for it. She was young and beautiful, and she always wanted to say something, deliberately said: "We have now agreed to Yang Rui to sell him stamps. They must be rare stamps. We are a bank and not a post office. How can we have stamps?"

"You don’t need to worry about stamps. In the 49 cities today, who doesn’t have stamps? Besides, it’s not to send stamps to him. Selling means to pay. We just sign the line, whether it’s successful or unsuccessful. That's fine." The director didn't regard this as a difficulty.

　　 Hao Yu was even more unconvinced: "How can it be better if it is unsuccessful?"

"If you don’t succeed, you can introduce it again. He likes stamps. You can’t buy or sell it once, but you can have it twice. There is a saying that it is good, the sale does not become the righteousness, we do not ask for the sale, only the righteousness. Here, I want Praise Xiao Chen, why do you say that he performed well this time because he successfully left his tail. Xiao Chen, tomorrow I will go out in person and look for stamps. You go to Peking University to find a phone and wait. Once I find the stamps, I will call Tell you the number of varieties and the approximate price, you remember, go to Yang Rui immediately, don’t delay, try to give the other a positive impression." The director is like a general commanding Ruoding, and said: "Everyone can also Ask in the circle of friends, they say that our bank has big customers who are willing to buy stamps at a high price. Anyone who is willing to contact can come. In addition, don't forget to promote the national debt."

　　The people of the division office suddenly agreed, and their morale was high.

　　 The next day, the director found someone who was willing to sell stamps.

There was no meaningful investment in Beijing in 1984, foreign exchange was controlled, gold was scarce, real estate was still invisible, and stocks were also brewing silently. There were only stamps, which grew wildly like weeds growing outside the fence. .

　　Perhaps because of the cultural attributes of stamps, perhaps because of the common interests of the Ministry of Posts, or because of careful observation at the beginning of the reform and opening up. All in all, in 1984, the most financially attributed investment product in China was stamps. The remote areas may still be a pool of stagnant water, but in some places in Beijing, this pool of water is already active and almost boiling.

　　In this capital-aggregated market, investors have gradually replaced the status of enthusiasts. Buying stamps at high prices is naturally a good gimmick.

　　 Chen Yi waited for a long time in front of the telephone. Finally, he waited for the director's call, wrote down the number of names and prices, hurriedly went to Peking University with his bicycle, and then went to the classroom according to the class schedule that he had asked long ago.

　　 The bell rings after class.

　　 Chen Yi stared at the students who came out, and when they were all gone, they didn't even see Yang Rui.

　　 "Classmates, classmates, please wait, is Yang Rui in your class?" Chen Yi asked anxiously after catching up with the last crowd.

　　 "It's our class, I'm class leader Liu Anping, what's the matter?" The class leader stood still and his tone was formal.

　　 All around him were small class cadres who had a class meeting. They formed a semicircle and looked at Chen Yi.

　　 "Oh, I just need to find him, where can I find Yang Rui?" Chen Yi couldn't figure out the way.

　　 "What's the matter, we can pass on it for you, comrade, which unit do you belong to?" Geng Jian, a preliminary party member, no longer wears coarse clothes, but he has gained more momentum after experience.

　　 "I belong to the People's Bank of China." Chen Yi signed up and asked, "Where can I find Yang Rui?"

"Yang Rui may have gone to the laboratory, but in the evening there is a high math class, he usually comes." The monitor said, and said: "But it is not certain. Yang Rui has relatively little class time recently, probably because of scientific research. The assignment is requested."

　　 "A high number? I know, thanks a lot." Chen Yi turned around to leave.

　　 "This comrade." Geng Jian blocked him and said, "Yang Rui is a student of the Department of Biology. How did he have a relationship with the People's Bank of China? Did he do something wrong?"

　　 Whenever he heard him speak, Bai Ling was unhappy, and immediately said, "Geng Jian, what do you mean? If you don't see the classmates, do you want something bad?"

　　 "It doesn't mean anything. The Public Security Bureau doesn't find good people, and the bank doesn't find students." Geng Jian said in the tone of the village ruffian, making Bai Ling who could not understand him helpless.

　　 Chen Yi felt nervous for fear of being hit by the fish. He said wisely, “It’s a good thing. In order to support the construction of the country, Yang Rui bought the national debt from my branch office. I’m here to deliver the letter.”

　　 He blurred the amount of national debt, as everyone imagined.

　　In his heart, Chen Yi also hoped that Yang Rui could go to the branch office to buy some national debt after hearing the news, even if it was for the sake of lie.

　　 Of course, if Yang Rui doesn't buy it, he can't do anything, as long as he tells the story first.

　　 "Buying treasury bonds is a good thing, right?" Bai Ling cheered up and gave Geng Jian a demonstrator.

Chen Yi said seriously: "Of course, it is a good thing to buy national debt to support the country's construction. Our country is still very backward. It is just when we need to concentrate our efforts on construction. Everyone in the country can buy a penny of national debt, and the country can have 1,000. Ten thousand yuan of construction funds, this is a very important thing..."

　　 "To support the construction of the country, you should donate money." Geng Jian muttered dissatisfied.

Chen Yi was taken aback. If this word was spread out, Yang Rui would be misunderstood, and all the divisional offices would be in vain. The director estimated that he would be able to peel him off~www.wuxiaspot.com~ this classmate, you. ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? wrong. "Chen Yi concentrated and retorted: "As an ordinary person, what we should do is to be strict with ourselves and to be more lenient with others. The motherland is still recuperating and the people are recuperating. You can't force everyone to donate money to improve their lives. The country, isn't that the Kuomintang reactionaries anymore? It is normal for families and individuals with surplus money to have some savings for emergency situations. These money are all useful, but they can be used to purchase national debt if they are not used temporarily. While maintaining and increasing their value, they not only support the construction of the country, but also It does not affect your personal life, which is a killer killer. On the contrary, if according to your classmates, everyone donates emergency money to the country, what should you do when you have to spend money in an urgent matter? Is it possible to find another country to ask for it? One billion people across the country do this, and our bank employees don’t have to do other jobs..."

"Some people work honestly, pay their intellectual and physical strength to get legal remuneration, and don't forget to support the country and contribute to the construction of the motherland. Some people... only talk empty talk." Bai Ling snorted, and said: "I know. , You must be thinking, anyway, if I don’t have money, let other people support the construction of the country. When I use the money, I can still ask for the country, right?"

　　 "Nonsense!" Geng Jian's face was flushed, and he smoked angrily: "You are not the roundworm in my stomach, you know what a fart!"

　　 Bai Ling is more sturdy, and replied: "Fortunately, I am not the roundworm in your stomach. If I am the roundworm in your stomach, I will support you when I fart. Otherwise, you won't even be willing to let it go."

　　 Liu Anping and everyone turned their faces, lest they couldn't help but smile and be seen by Geng Jian.