cutting magnetic field lines
Chapter 3
More than a dozen companies have jointly invested in the establishment of Mingquan International Conference Center, and the group with the largest shareholding has sent a representative of the owner as a director to work in the store.
The management personnel in the hotel are by no means put together by a few related households. Except that the sales department is all Licheng natives from top to bottom, the main leaders of the other departments are all from world-renowned and national first-class hotel management companies. —— Baixiang.
These principals have not been here for ten or eight years since they came here. Most departments, including the general manager, have changed a round. Request to adjust the expatriate team.
Sheng Xiao still remembered the first time he heard that a director was going to be transferred.
At that time, he was just a small temporary supervisor. He heard the front office manager say that the owner was not satisfied with the director of their housekeeping department, and even himself suffered. Maybe our housekeeping department will have a big change.
He thought, how could it be?The owner is the money owner, so it is understandable to have a bad temper, but when encountering this kind of thing, at most, everyone will work it out and let it go, right?
Unexpectedly, when the door of the housekeeping office was pushed again a few days later, the person sitting in the director's seat was already a stranger.
Sheng Xiao had never heard of this kind of work mode before. No matter what he wanted, as long as the transfer order from the superior was issued, the old man would be sent to the frontier in less than a week, and the newcomer would take up his post. To involve several hotels in the system is a large-scale dispatch of troops.
Seeing his long-lost gaze, the front office manager joked to him that Baixiang's rules are like this, and our directors are all windy men.
After seeing it a lot, Sheng Xiao got used to it.Fortunately, all the chain stores and managed stores of Baixiang implement the same set of standards. Except for the difference in the personal style of the new leaders, the standards and requirements for work are almost exactly the same, and the change of day does not cause too much trouble.
The official manager of Baixiang Management Company is worth astonishingly high, and the position of deputy director of the catering department, which has been vacant for several years, will not be parachuted for no reason.
The reason, Sheng Xiao can probably guess.
Last week or last week, there was such a foreign-funded enterprise renting a meeting room, and planned to hold a small banquet in the middle of the meeting.
This was originally an ordinary reception. Mingquan has hosted it many times, but it is strange that in the middle of other people's meetings, there is usually a coffee break or other cold meal party, and the table is directly set up in the spacious corridor of the conference building. It's ok, but they asked to follow the formal banquet specifications, with cold, hot, and lukewarm, and there can't be a Chinese dish in the dishes.
In the hallway of the conference building, the banquet receptionist of the company pointed to the farthest pot of green plants and said, the dining table has been spread from where I am standing to there.
Before that, none of the banquets hosted by Mingquan were purely foreign dishes without a single Chinese dish. After all, some of the chefs of the eight major cuisines in the hotel kitchen have appeared on the TV show "Super Chef", and some have won national honors. For the grand prize, the sales department sold it with a little bit of tongue-in-cheek, who would make short work of it?What's more, many dishes of Western food need special equipment to be prepared fresh, and the huge guys can't be transported to the conference area. If dozens of dishes are prepared in advance from the banquet building and sent over, the taste will be greatly reduced.
The guys in the sales department thought that they might be a bit stretched according to the level of their western restaurants, but the purpose of the sales department is that as long as the requirements of the customers are within the scope of the law, they must never say "no" to the guests.
What's more, isn't it just a few dishes?
The young man patted his chest and agreed.
It is said that the scene on the day of the meeting was once very embarrassing.
Later, the director of the conference area who witnessed the whole process described the incident to Sheng Xiao in despair: I walked two steps and saw a hand-picked rice, and a few tables later I saw a curry rice with various sauces White rice for guests to pour into bowls... Anyway, at the end of the journey, I saw six or seven dining stoves with rice as the main material...several people were standing in the corridor with bowls of grilled rice...
After the meeting, the receptionist of the banquet came to sign the bill. Although the bill was settled in a small amount, but in front of all the sales department staff, he unceremoniously dropped a sentence——
Shit is not.
Good things don't go out, bad things spread thousands of miles.In fact, there is no need to "Qianli", the owner's office is in the small building at the back of the hotel, and I heard it in a blink of an eye.
The general manager was trained on the owner's side. In the meeting room the next morning, the deputy general manager, directors of all departments, deputy directors, and night managers were all like elementary school students, each of them holding a notebook and bowing their heads. Have a morning meeting.
The administrative office issued a formal notice of punishment, ordering the responsible deputy general manager and the catering department to make effective rectifications on this issue, and postpone the payment of benefit bonuses in March.
The implication is: I will give you three months. If the rectification results are not good, let alone get a bonus, you may even have to deduct the money.
But it's hard for a clever woman to cook without rice, and Wu Gang can't cut down trees without an axe.If West Kitchen had the ability to rectify it, who would be willing to make such a big mistake?
Sheng Xiao also had a sad expression on his face when he was reporting on the night duty, but what he was thinking in his heart was: there is no need for a disaster.
Let’s not talk about the mix of Chinese and Western dishes in the buffet banquets of these five-star hotels in Licheng, let’s talk about our own thoughts: Who wants to order a table of Chinese food when traveling abroad or on a business trip? vegetable?After eating, do you think the Chinese food made by foreign chefs is not authentic?
Isn't this free time?
Later, the general manager did not mention this matter again for several days.
Sheng Xiao thought that the fine would just go away, after all, he hadn't encountered such a weird request in several years.
Who knows, it's the calm before the storm.
A boring thought flashed through his mind: Who did the management company send to rectify the "shit is not" western kitchen?Is it going to be rectified into shit?Maybe it's a foreigner.
The secretary said, "I don't know, I just heard about it this morning."
Baixiang Management Company has clear regulations on integrity, one of which is to require expatriates to officially announce the news after they arrive.It is reasonable for the secretary not to know, maybe now no one except the general manager and the human resources boss knows who is coming and when.
Sheng Xiao: "Where did you get it, do you know?"
The secretary said uncertainly: "It seems to be transferred from the Binhai store."
"Binhai store?" The name Sheng Xiao sounded familiar.
According to the internal tradition of Baixiang Management Company, the entrusted store generally does not mention the name of the store, but only mentions the area. For example, Mingquan International Conference Center is referred to as "Licheng Store" for short.
Without the specific name of the store, he couldn't remember it for a while, and asked, "Which province is Binhai from?"
"I don't know." The secretary may realize that he has betrayed his teammates, or it may be that he really doesn't know more about the inside story, "Brother Sheng, don't tell others, I didn't tell anyone when our director called." Be careful what you hear, it's not too sure."
"Okay, I see." Instead of asking the secretary, it's better to log on to the intranet to check when he is free in the middle of the night.Sheng Xiao said: "I'll give Lao Fu a call. Please fill out the item call form first, and go to him to sign after 2 minutes."
The management company's dispatch of the food and beverage director by airborne is tantamount to announcing clearly that the current three managers are not worthy of the position of deputy director.Lao Fu may not have a good conversation with his boss, and he may be out of normal, out-of-IQ emotions.
Sheng Xiao found an empty place in the front office and dialed the phone: "Old Fu, what's going on?"
The other end sighed: "Oh, brother."
This "brother" is not just shouting.
During major reception events such as the Provincial Games, cultural festivals, tourism days, etc., the hotel passenger flow is far beyond the ordinary, and the original team's working hours are extended by 50%. The employees are guaranteed to rest and continue to provide high-quality customer service according to the schedule. All other second- and third-line employees work overtime to take care of the aftermath. Even the general manager himself has to go into battle.
Sheng Xiao is young and strong, but also seeks to make progress, so it is his duty to rush to the front line, and obediently go back to the store to roll up his sleeves and do physical work before his shift schedule arrives.
This kind of support had to be provided once or twice a month on average, so that although Sheng Xiao and Fu Changyou didn't have many personal relationships, they had established quite a deep revolutionary friendship.The two of them and a few other big men often let the clerks and girls go back to rest early after collecting the tableware. Changed to self-service.
And they, after working all night, put together a few stools and fell asleep in the narrow aisle separated from the garbage room.
Sheng Xiao asked himself, he just put in a little effort, took a shower and took a rest, and then recovered, while Lao Fu climbed up from the foreman to the manager by stepping on piles of wine bottles, and his journey was perfect. not easy.
Most of the guests who hold banquets in Mingquan are business seats. According to the local wine culture, if the shop owner comes to toast the owner, it is a kind of respect. The more you read, the more interesting it is, otherwise it will appear perfunctory and don't take people seriously.
Those who don’t understand, or those who have never been to Mingquan to set up business banquets, will think this is fallacy, and those who can understand will naturally understand the beauty of it: suppose the meal lasts until more than nine o’clock in the evening, and the people at the table will eat each other. The face in the room, the little Jiujiu in his heart, and the dishes on the table can all be seen clearly. The matter has either been negotiated, or is still deadlocked with different thoughts.At this time, if the restaurant manager brings two tall, fair and beautiful ladies in cheongsams to toast with red velvet trays in their hands, the trays contain the wine specially made by the most famous winery in the province for the Mingquan International Conference Center. A few chefs in white uniforms and high hats lined up outside the door to present dishes with plates.
How do you say the people in the house feel?
If the person toasting the toast can speak a little bit, he said kindly that I not only hope that a few distinguished guests will eat and drink well here, but also sincerely hope that you can negotiate a good business here, and we will all be prosperous and rich!
So what does it feel like?
Therefore, the old pay to drink more and drink less has become the finishing touch of this dish addition ceremony.
Only when the customer's business is good can Mingquan's business be good. In order to give the owner a big-eyed effect, he can't just leave with a cup.
Old Fu had been drinking for years, and his blood lipids were high, and his stomach was not feeling well. Sheng Xiao picked up Fu Changyou who had vomited unconsciously in the staff bathroom of the restaurant building more than once during his patrol in the middle of the night.
After helping to the corner, Lao Fu didn't know whether he was dreaming or waking up, and murmured indistinctly over and over again: I've drunk so much, can I still have children in the future?Can I still give birth to a big fat son?
From a scientific point of view, this is really a big problem.
Lao Fu is betting his life.
The half-time difference looks ridiculous, but it is a burden that people in the game cannot bear.
When people are pursuing ideals and the fire of hope, they look younger than their actual age, and they are vigorous and powerful, but once the hope is shattered, the pain, blood, sweat, grievances and sufferings all rush up.
Maybe I went to toast the guests again at noon today. Lao Fu's "wine voice" was as rough as a broken bellows, and he didn't sound very good on the phone.
He was silent for a long time, and finally said only one sentence: "Don't mention it."
Sheng Xiao wanted to comfort him a few words, but after thinking about it, he felt that no amount of comforting words at this time would be nonsense, so he gave up: "I've heard a little bit. Isn't he here yet? Why are you stuck like this? , Adjust and adjust your mood."
The news that came out this morning will arrive today. Is that still a dispatch?Sending SF Express is not so fast.It takes at least three to five days for a manager to more or less hand over the work at hand and then arrange the luggage.If Lao Fu has always behaved like this, being seen by the leaders will only make him more incompetent.
Sheng Xiao can't save sentient beings. During his post, in this magnificent building, he really can only sympathize with Lao Fu for ten seconds.And in the next few minutes, if the western restaurant does not come out with a fruit plate, and he fails to deliver it to the guests in time, it means that his service is not thoughtful.
The satisfaction of the guests is not affected by the personnel changes of the hotel staff. Lao Fu can't sigh at everyone like Mrs. Xianglin, and Sheng Xiao can't tell the story to the guests to gain sympathy.
Sheng Xiao reminded him: "When I arrive at the restaurant building, sign the bill, and then wait for the chef to prepare the fruit plate, then the guests will all go to the restaurant for dinner, who should I give it to? Don't we both look good? The VIP of the municipal committee , Lao Fu, cheer up."
There is a big difference between the welcome fruit plate and the snacks presented at the turn-down. The added value added to the fruit plate by the smile when serving the fruit plate face to face and the etiquette of the service staff is beyond the expression of the melons and fruits on the plate. If the guest is not in the room, it would be boring to open the door, put down the fruit plate and leave.
Fortunately, Lao Fu wasn't too stupid, Sheng Xiao rushed to deliver the fruit plate to the room before the guests went to the restaurant.
After delivering the fruit plate, he looked out from the window on the 19th floor and signaled the concierge to return to duty first, then went to the linen room on the floor and dialed the number of the security duty room: "Hello, I'm Sheng Xiao. How is parking space A030?" What's going on?"
The security guard who answered the phone probably took a cursory glance at the parking vacancy indicator, and opened his mouth and said, "A030? No parking?"
"It didn't stop?" The irresponsible answer made Sheng Xiao's tone turn cold, "Look again, where did it go?"
The surveillance video covers six parking lots in the front and back of the building and the three basement floors. There is only one small surveillance monitor in the guard duty room. The security guard called up the screen in the A1 area to find the corresponding parking space image, and immediately couldn't sit still: "I'm sorry, I'm sorry, Sheng Manager, the two of us went to lead the tourist bus into the parking space in Area C, but we didn’t see it in Area A.”
In the middle of the parking lot in Zone A on the shaded side of the main building, a light gray car was parked on the driveway next to an empty parking space.Although the front and rear do not block the path of other vehicles reversing out of the parking space, parking here seriously affects the neatness and beauty of the parking lot.
The most terrible thing is that this is the only one of the six parking lots facing the guest room building, and guests can see it from the window.
Are you angry?
If this stop method was not in the store area, it would have been posted by the traffic police a long time ago.
The dining peak is coming soon, and more and more vehicles will enter the store later. Although there are nearly a hundred vacant parking spaces in the underground parking lot, some people just like to park their cars on the ground.
Including the owner director himself.
A car parked casually on the side of the road is tantamount to painting the parking lot with a symbol of "disorderly management".So why do the owners keep these managers?
Eat dry rice?
Sheng Xiao glanced at it, and for a moment couldn't tell which one was the director's private Mercedes, but he felt that the director would come to drive in a second.
Sheng Xiao: "Go to someone, see if the customer is in the car, and guide the customer to park."
A security guard walked towards A030 quickly. After a while, Sheng Xiao's mobile phone rang. Seeing the security guard looking around with the walkie-talkie, his heart sank.
really.
"The customer is not in the car." The security guard said, "This car has only been in the store for at most 10 minutes, and we are checking the surveillance."
"What's the license plate number?" Sheng Xiao can remember the license plate numbers of regular customers, and even habits, preferences, and taboos.
Security: "81881."
Sheng Xiao's heart went cold again, he didn't have the slightest impression of this number.
"Call the concierge," he said, "and ask if they've checked in there."
Before the security made a call, he said, "Probably not, this car is not local."
Sheng Xiao's heart sank again: it would be much more costly and difficult to communicate with new customers who came to the store for the first time, especially if they were asked to come down and change the car after the customers were seated, they would probably not have a good face.
People don't care what your owner thinks, some people with low quality will think that there are so many empty parking spaces, what's wrong with me stopping at random?Why don't you ask others to stop and go somewhere else?
He asked, "Where's the car?"
The security guard replied: "It starts with 'Jin', the name of Jin in Tianjin."
Sheng Xiao: "What car?"
Security guard: "A trot in four circles."
Sheng Xiao was in no mood to joke: "Can you speak well?"
"I mean Audi," the security guard realized that he had slipped his tongue, and quickly changed his words. "It seems to be an Audi R8?"
Sheng Xiao was not in a good mood: "The drivers of those tourist buses are all full-time drivers, and it's not the first time they have come to the store. Do you need the two of you to guide them?"
"I'm sorry, I'm sorry." The security guard was sandwiched between 81881 and Sheng Xiao by the invisible pressure, and he was powerless to defend, "The car that came just now was the car from the Municipal Tourism Bureau. Didn't the car's butt hit the flower bed last time? They only took the insurance to repair the car, and didn't repair our flower beds. Our captain said to pay more attention to their cars..."
Last time, the owner came out to repair it at his own expense, and he didn’t need to go to the tourism bureau to deal with it. Although the management staff were not held accountable, the repair cost was included in the hotel’s account, which affected the profit statistics. In the end, it was the management company’s fault. .
It's not easy for Sheng Xiao to blame the two security guards for bringing up this incident, so he called the front desk himself in desperation: "Xiao Ru, is there any guest from Tianjin checking in or making a reservation today?"
"There is no guest room..." Xiao Ru is very proficient in the operating system, and helped Sheng Xiao to check other reservations, "There is no food... and there is no meeting...."
It was late autumn in Licheng in October, and it was getting dark quickly.Sheng Xiao raised his eyes and saw the cars coming into the hotel with blinking turn signals at the main entrance of the hotel one after another, and the surrounding street lights were also turned on sequentially.
He knew that he couldn't waste any more time because of this matter, and there was still work waiting for him downstairs.
"Check with your captain and manager," Sheng Xiao said to the security guard, "Upload the result to me after it's resolved."
The two hours of six o'clock and seven o'clock are the busiest hours in the front hall and the Chinese restaurant. After coordinating the work, it was already past eight o'clock, so Sheng Xiao went to the western restaurant to take a look around.
The last time the banquet with all foreign dishes was not satisfactory, in his personal opinion, a large part of the reason was that the number of dishes requested by the guests was too much.Later, the management company sent the courseware, and they watched several banquet videos in the United States and the United Kingdom together, and found that the dishes that could enter a five-star banquet in China could not be covered by a corridor dining table tens of meters long.
FITs are different.
Each table counts appetizers and desserts, and the waiter guides them on the grounds of "today's fresh special offer" and "chef's signature dishes", so there will be no duplication or failure to provide them.
Mingquan’s western food chefs are graduates from a well-known mass-production chef school in China. Although they are not as amazing as the head chefs in the Chinese kitchen, the dishes they make are no less than foreign brand fast food for Chinese tastes. In addition, the environment of Mingquan's western restaurant is far more upscale than that of foreign fast food, and the price is reasonable and moderate, so there are many guests at tables in twos and threes.
"Hello, Manager Sheng." Even though she was holding a tray in her hand, the passing girl nodded slightly to him, and then pouted her lips pitifully.
She didn't pout, Sheng Xiao didn't think of it for a while, but her pout made Sheng Xiao immediately think of another thing: the inspection procedure.
In addition to coordinating the operation of the entire hotel, handling emergencies and complaints, the night manager’s job duties are to conduct spot checks on the service standard procedures of each department, which may be wake-up service, repair, ordering, cleaning, etc. wait.There are more than ten departments, nearly a hundred positions, and thousands of service procedures. He can check for several hours without repetition.
There is no extra reward for doing it right, but if you do not follow the standard procedures, you will be fined ranging from 10 to 100 yuan depending on the situation.
It is very annoying to be fined, but if he can find out the problem in advance and rectify it in time, it is better than receiving a penalty notice of hundreds or thousands of yuan after being complained by a customer.
The little girl pouted, which meant nothing more than: You see, we are so busy here today, so please let us go.
Sheng Xiao understood and gave her a gentle smile back.
But I don't intend to let it go.
Imposing a fine during the spot check procedure is only a means, not an end. The real purpose is to urge employees to continuously consolidate their professional skills, proficiency in operating specifications and customer-facing skills.If people can strictly abide by the procedures when they are most tired, then it can be said that they are real gold and are not afraid of fire.
He first walked around the conference area, and randomly checked the arrangement of tables, chairs and storage of items in several conference rooms that had been rented today.He was happier than the supervisor of the conference area if he didn't pick out the fault, because he was the first to be scolded if there was a problem.
It is estimated that the restaurant's peak customer flow has passed, and the diners will leave the restaurant one after another, so Sheng Xiao plans to see them off at the front hall.At the same time, he took out his mobile phone on duty and called the western restaurant.
For the sake of convenience and easy to remember, the mobile phone on duty in the hotel is a serial number with the last five digits.No matter which position the employees are in, they can call this number as long as they have problems that they cannot handle themselves, and cannot contact their superiors in time, or need support in case of difficulties, or emergencies arise.This is one of the training contents for new employees. This mobile phone number can be said to be familiar to the whole store.
The phone at the front desk of the western restaurant has a caller ID. If you see a call from this phone number, if it is not an assignment, it can only be a spot check program.
For low-level employees, the amount of a ticket is not large, but it can still affect their mood.Sheng Xiao didn't want to be fined easily, calling with the mobile phone on duty was equivalent to reminding the other party to behave properly, this was the greatest kindness he could express.
"Hello." When the phone was connected, a male voice came, speaking in a calm manner, completely oblivious to the busy work of the waiters just now.
He said: "This is the bar counter of a western restaurant. May I help you?"
Sheng Xiao was stunned for a moment: Who is this man answering the phone?
In terms of the standard of Mandarin, this person's level is not lower than that of the switchboard operator, and in terms of feeling, he has less cynical Beijing accent and more humility and gentleness than the directors transferred from Beijing.
Such a voice, as long as it is not a short-sighted person, it should be remembered after hearing it once. Why doesn't he have the slightest impression?
Who answered the call at the bar?
Have you lost your mind?
Sheng Xiao deliberately asked: "Hello, is that the operator (Hello, is that the operator)?"
"Goodevening, Sir." The other party responded quickly, and changed to English with clear pronunciation and slower pronunciation, "This is the western restaurant. You can dial 1001 after you hang up, or I can transfer you. Do you want me to transfer you)?"
There are countless people in the store who can speak English, but not everyone can speak it convincingly.Many people have reported to Sheng Xiao that although the English of a few hosts is good, they finish talking like a machine gun, and they can't hear what they said at all. If the guest "pardon", even if they figure out the meaning later, experience Not too good either.
This person is different. He slowed down his speech, trying his best to let the other party hear every pronunciation clearly, and understand what he meant after speaking.If one had to comment on this move, it could be said to be "very caring", so caring that it seemed that Sheng Xiao's call was not a wrong call to the western restaurant, but a midnight radio connection by mistake.
The details are very important. Some foreign guests' native language is not English. The person who answers the phone speaks slowly to fully take care of the difference between "Chinglish" and "foreign English".
Sheng Xiao didn't know how the foreigner felt after hearing this, he only knew that it was very pleasant to hear such a passage after waiting for more than two hours at the reception and handling a pile of sesame mung beans.
When I was [-] or [-] years old, there was a time when a coin-operated CD player was popular in audio-visual stores. You can listen to a song by putting in a coin.
The voice of the person answering the phone made him feel very comfortable, and he wanted to insert a coin to listen to it again.
"No, thanks (no need)." However, Sheng Xiao sometimes felt that he was cheap, and he focused on testing the resilience of his employees in a peaceful atmosphere.He thought of it again in a blink of an eye: "The food you provide is not fresh, Ih□□eastomachachenow (the food you provide is not fresh, my stomach hurts)."
"I'mterriblysorry, I'llsoonh□□esomething... (I'm very sorry, I will soon...)" Before the other party could finish speaking, he was suddenly taken aback for a moment, and hesitantly uttered a sound in Chinese, "You... "
Sheng Xiao blinked at the mirror in the elevator, thinking: Could it be that he said something wrong?
God knows, his biggest shortcoming is English.
This is basically impossible, because he asked this sentence eighty times if not a hundred times, and he said that he had a stomachache every day when checking emergency medical procedures.
But the other party's spoken language was too good, and when he questioned it, Sheng Xiao suspected that it was just others giving him face in the past, and he didn't tell the truth to his face.
But the person at the other end stopped talking.
Maybe the person answering the phone forgot his words, Sheng Xiao comforted himself.
The elevator descended one level at a time, and the silence on the phone exceeded the polite range, and also exceeded the time allowed for employees to react and recall.
In any case, this is a failed procedural spot check.
Sheng Xiao showed his trump card: "Hello, I am today's duty manager, Sheng Xiao."
"Sheng Xiao?"
The person on the other end of the phone clicked his tongue lightly, and then chewed on the two words: "Sheng Xiao."
Usually, after Sheng Xiao finished saying this, most of the employees under inspection would quickly say something like "Ah, Manager Sheng, Manager Sheng, I was dizzy from being too busy just now, I remembered now" after being prompted by the people around him, and If the other party's attitude is correct enough and the remedial measures are timely and correct, it is not impossible for Sheng Xiao to forgive him.
But why does this kid talk like he's trying to pick something up?
"Yes, it's me." Sheng Xiao said, "Please tell me your job number."
"Worker number?" The man snorted again.
Finally, Sheng Xiao couldn't help but took out his phone and glanced at the screen. He suspected that he had dialed the wrong number——was the tone of this man meant to be contemptuous?
The other end of the phone said frankly: "I don't have a job number."
Sheng Xiao completely retracted his evaluation of this person when he first answered the phone.
Silly boy, if he doesn't cooperate with the manager on duty to make random checks, it's futile to try to resist and evade punishment. As long as he calls up the schedule and finds the supervisor on duty tonight, he can ask who the person who answered the phone just now is within 1 minute.
The elevator reached the first floor with a "ding -" sound, Sheng Xiao didn't go out, and directly pressed the floor button of the western restaurant.
As soon as his fingertip touched it, he realized that he wanted to press it a long time ago.
"Staff who are not on duty can't answer calls from customers," Sheng Xiao asked, "Did you know that?"
The other party spoke stingingly like a troubled boy: "I'm the only one here now, who will pick me up if I don't?"
Sheng Xiao: "There is a lack of people at the bar, that's the supervisor's problem, not yours. Please tell me your job number."
The other party still did not repent, and was even a little tough: "I said, I don't have a work card."
The elevator stopped at the floor of the western restaurant. Sheng Xiao stepped out of the elevator and asked patiently, "Okay, so what's your name?"
It's impossible to escape the prank of passers-by just now. According to his professional answer, he must have been trained by Baixiang system.
"My name? My name is..."
Sheng Xiao was less than 20 meters away from the main entrance of the western restaurant, and now he was caught in a trap, and the person who answered the phone couldn't run away.
He wanted to take a good look at which little bastard didn't report his name honestly, and dared to talk to him here.
There is a long glass wall near the elevator in the western restaurant.The glass wall has been treated similar to crystal cutting, which can not only refract the light into a gorgeous halo, but also make it difficult for the outside to see the scene in the restaurant, protecting the privacy of the guests and allowing people to eat with peace of mind.
Walking around the marble-clad load-bearing pillar, Sheng Xiao saw a tall and slender man standing shadowily in front of the bar.
The man was wearing a dark red suit, and his slender arms easily picked up the landline phone inside the bar and held it in his hand.Sheng Xiao took a few steps towards the door, and gradually saw the man's side face and coquettish satin bow tie.
He instinctively sensed trouble.
As if sensing something, the man in front of the bar also turned sideways towards the open floor-to-ceiling crystal door.He looked haughty, and what he was holding seemed not to be the most cumbersome hotel-style phone, but a glass of red wine or a cigar, sealed in a classic European-style restaurant by gorgeously cut glass, a painting that stayed in time .
The man's gaze accurately fell on Sheng Xiao's face, and his lips moved slightly.
At the same time, three words came from Sheng Xiao's earphones: "Shen Junbin."
Now, the name, voice and appearance of this person were completely connected in Sheng Xiao's mind, as if the space shuttle roared into space orbit.
That's called precision, exactly.
The two looked at each other from a distance, Sheng Xiao pursed his lips guiltyly, under the tall and handsome appearance, his heart had turned into a poor little boy who had been spot-checked by the standard procedure but didn't know how to deal with it.
Mingquan International Conference Center.
Sometimes it is as gorgeous as a sleepless playground, and sometimes it is a trench without gunpowder smoke, where both fantasy and ambition can be released.
But... for a man like the wind, China's territory is still too small.
The management personnel in the hotel are by no means put together by a few related households. Except that the sales department is all Licheng natives from top to bottom, the main leaders of the other departments are all from world-renowned and national first-class hotel management companies. —— Baixiang.
These principals have not been here for ten or eight years since they came here. Most departments, including the general manager, have changed a round. Request to adjust the expatriate team.
Sheng Xiao still remembered the first time he heard that a director was going to be transferred.
At that time, he was just a small temporary supervisor. He heard the front office manager say that the owner was not satisfied with the director of their housekeeping department, and even himself suffered. Maybe our housekeeping department will have a big change.
He thought, how could it be?The owner is the money owner, so it is understandable to have a bad temper, but when encountering this kind of thing, at most, everyone will work it out and let it go, right?
Unexpectedly, when the door of the housekeeping office was pushed again a few days later, the person sitting in the director's seat was already a stranger.
Sheng Xiao had never heard of this kind of work mode before. No matter what he wanted, as long as the transfer order from the superior was issued, the old man would be sent to the frontier in less than a week, and the newcomer would take up his post. To involve several hotels in the system is a large-scale dispatch of troops.
Seeing his long-lost gaze, the front office manager joked to him that Baixiang's rules are like this, and our directors are all windy men.
After seeing it a lot, Sheng Xiao got used to it.Fortunately, all the chain stores and managed stores of Baixiang implement the same set of standards. Except for the difference in the personal style of the new leaders, the standards and requirements for work are almost exactly the same, and the change of day does not cause too much trouble.
The official manager of Baixiang Management Company is worth astonishingly high, and the position of deputy director of the catering department, which has been vacant for several years, will not be parachuted for no reason.
The reason, Sheng Xiao can probably guess.
Last week or last week, there was such a foreign-funded enterprise renting a meeting room, and planned to hold a small banquet in the middle of the meeting.
This was originally an ordinary reception. Mingquan has hosted it many times, but it is strange that in the middle of other people's meetings, there is usually a coffee break or other cold meal party, and the table is directly set up in the spacious corridor of the conference building. It's ok, but they asked to follow the formal banquet specifications, with cold, hot, and lukewarm, and there can't be a Chinese dish in the dishes.
In the hallway of the conference building, the banquet receptionist of the company pointed to the farthest pot of green plants and said, the dining table has been spread from where I am standing to there.
Before that, none of the banquets hosted by Mingquan were purely foreign dishes without a single Chinese dish. After all, some of the chefs of the eight major cuisines in the hotel kitchen have appeared on the TV show "Super Chef", and some have won national honors. For the grand prize, the sales department sold it with a little bit of tongue-in-cheek, who would make short work of it?What's more, many dishes of Western food need special equipment to be prepared fresh, and the huge guys can't be transported to the conference area. If dozens of dishes are prepared in advance from the banquet building and sent over, the taste will be greatly reduced.
The guys in the sales department thought that they might be a bit stretched according to the level of their western restaurants, but the purpose of the sales department is that as long as the requirements of the customers are within the scope of the law, they must never say "no" to the guests.
What's more, isn't it just a few dishes?
The young man patted his chest and agreed.
It is said that the scene on the day of the meeting was once very embarrassing.
Later, the director of the conference area who witnessed the whole process described the incident to Sheng Xiao in despair: I walked two steps and saw a hand-picked rice, and a few tables later I saw a curry rice with various sauces White rice for guests to pour into bowls... Anyway, at the end of the journey, I saw six or seven dining stoves with rice as the main material...several people were standing in the corridor with bowls of grilled rice...
After the meeting, the receptionist of the banquet came to sign the bill. Although the bill was settled in a small amount, but in front of all the sales department staff, he unceremoniously dropped a sentence——
Shit is not.
Good things don't go out, bad things spread thousands of miles.In fact, there is no need to "Qianli", the owner's office is in the small building at the back of the hotel, and I heard it in a blink of an eye.
The general manager was trained on the owner's side. In the meeting room the next morning, the deputy general manager, directors of all departments, deputy directors, and night managers were all like elementary school students, each of them holding a notebook and bowing their heads. Have a morning meeting.
The administrative office issued a formal notice of punishment, ordering the responsible deputy general manager and the catering department to make effective rectifications on this issue, and postpone the payment of benefit bonuses in March.
The implication is: I will give you three months. If the rectification results are not good, let alone get a bonus, you may even have to deduct the money.
But it's hard for a clever woman to cook without rice, and Wu Gang can't cut down trees without an axe.If West Kitchen had the ability to rectify it, who would be willing to make such a big mistake?
Sheng Xiao also had a sad expression on his face when he was reporting on the night duty, but what he was thinking in his heart was: there is no need for a disaster.
Let’s not talk about the mix of Chinese and Western dishes in the buffet banquets of these five-star hotels in Licheng, let’s talk about our own thoughts: Who wants to order a table of Chinese food when traveling abroad or on a business trip? vegetable?After eating, do you think the Chinese food made by foreign chefs is not authentic?
Isn't this free time?
Later, the general manager did not mention this matter again for several days.
Sheng Xiao thought that the fine would just go away, after all, he hadn't encountered such a weird request in several years.
Who knows, it's the calm before the storm.
A boring thought flashed through his mind: Who did the management company send to rectify the "shit is not" western kitchen?Is it going to be rectified into shit?Maybe it's a foreigner.
The secretary said, "I don't know, I just heard about it this morning."
Baixiang Management Company has clear regulations on integrity, one of which is to require expatriates to officially announce the news after they arrive.It is reasonable for the secretary not to know, maybe now no one except the general manager and the human resources boss knows who is coming and when.
Sheng Xiao: "Where did you get it, do you know?"
The secretary said uncertainly: "It seems to be transferred from the Binhai store."
"Binhai store?" The name Sheng Xiao sounded familiar.
According to the internal tradition of Baixiang Management Company, the entrusted store generally does not mention the name of the store, but only mentions the area. For example, Mingquan International Conference Center is referred to as "Licheng Store" for short.
Without the specific name of the store, he couldn't remember it for a while, and asked, "Which province is Binhai from?"
"I don't know." The secretary may realize that he has betrayed his teammates, or it may be that he really doesn't know more about the inside story, "Brother Sheng, don't tell others, I didn't tell anyone when our director called." Be careful what you hear, it's not too sure."
"Okay, I see." Instead of asking the secretary, it's better to log on to the intranet to check when he is free in the middle of the night.Sheng Xiao said: "I'll give Lao Fu a call. Please fill out the item call form first, and go to him to sign after 2 minutes."
The management company's dispatch of the food and beverage director by airborne is tantamount to announcing clearly that the current three managers are not worthy of the position of deputy director.Lao Fu may not have a good conversation with his boss, and he may be out of normal, out-of-IQ emotions.
Sheng Xiao found an empty place in the front office and dialed the phone: "Old Fu, what's going on?"
The other end sighed: "Oh, brother."
This "brother" is not just shouting.
During major reception events such as the Provincial Games, cultural festivals, tourism days, etc., the hotel passenger flow is far beyond the ordinary, and the original team's working hours are extended by 50%. The employees are guaranteed to rest and continue to provide high-quality customer service according to the schedule. All other second- and third-line employees work overtime to take care of the aftermath. Even the general manager himself has to go into battle.
Sheng Xiao is young and strong, but also seeks to make progress, so it is his duty to rush to the front line, and obediently go back to the store to roll up his sleeves and do physical work before his shift schedule arrives.
This kind of support had to be provided once or twice a month on average, so that although Sheng Xiao and Fu Changyou didn't have many personal relationships, they had established quite a deep revolutionary friendship.The two of them and a few other big men often let the clerks and girls go back to rest early after collecting the tableware. Changed to self-service.
And they, after working all night, put together a few stools and fell asleep in the narrow aisle separated from the garbage room.
Sheng Xiao asked himself, he just put in a little effort, took a shower and took a rest, and then recovered, while Lao Fu climbed up from the foreman to the manager by stepping on piles of wine bottles, and his journey was perfect. not easy.
Most of the guests who hold banquets in Mingquan are business seats. According to the local wine culture, if the shop owner comes to toast the owner, it is a kind of respect. The more you read, the more interesting it is, otherwise it will appear perfunctory and don't take people seriously.
Those who don’t understand, or those who have never been to Mingquan to set up business banquets, will think this is fallacy, and those who can understand will naturally understand the beauty of it: suppose the meal lasts until more than nine o’clock in the evening, and the people at the table will eat each other. The face in the room, the little Jiujiu in his heart, and the dishes on the table can all be seen clearly. The matter has either been negotiated, or is still deadlocked with different thoughts.At this time, if the restaurant manager brings two tall, fair and beautiful ladies in cheongsams to toast with red velvet trays in their hands, the trays contain the wine specially made by the most famous winery in the province for the Mingquan International Conference Center. A few chefs in white uniforms and high hats lined up outside the door to present dishes with plates.
How do you say the people in the house feel?
If the person toasting the toast can speak a little bit, he said kindly that I not only hope that a few distinguished guests will eat and drink well here, but also sincerely hope that you can negotiate a good business here, and we will all be prosperous and rich!
So what does it feel like?
Therefore, the old pay to drink more and drink less has become the finishing touch of this dish addition ceremony.
Only when the customer's business is good can Mingquan's business be good. In order to give the owner a big-eyed effect, he can't just leave with a cup.
Old Fu had been drinking for years, and his blood lipids were high, and his stomach was not feeling well. Sheng Xiao picked up Fu Changyou who had vomited unconsciously in the staff bathroom of the restaurant building more than once during his patrol in the middle of the night.
After helping to the corner, Lao Fu didn't know whether he was dreaming or waking up, and murmured indistinctly over and over again: I've drunk so much, can I still have children in the future?Can I still give birth to a big fat son?
From a scientific point of view, this is really a big problem.
Lao Fu is betting his life.
The half-time difference looks ridiculous, but it is a burden that people in the game cannot bear.
When people are pursuing ideals and the fire of hope, they look younger than their actual age, and they are vigorous and powerful, but once the hope is shattered, the pain, blood, sweat, grievances and sufferings all rush up.
Maybe I went to toast the guests again at noon today. Lao Fu's "wine voice" was as rough as a broken bellows, and he didn't sound very good on the phone.
He was silent for a long time, and finally said only one sentence: "Don't mention it."
Sheng Xiao wanted to comfort him a few words, but after thinking about it, he felt that no amount of comforting words at this time would be nonsense, so he gave up: "I've heard a little bit. Isn't he here yet? Why are you stuck like this? , Adjust and adjust your mood."
The news that came out this morning will arrive today. Is that still a dispatch?Sending SF Express is not so fast.It takes at least three to five days for a manager to more or less hand over the work at hand and then arrange the luggage.If Lao Fu has always behaved like this, being seen by the leaders will only make him more incompetent.
Sheng Xiao can't save sentient beings. During his post, in this magnificent building, he really can only sympathize with Lao Fu for ten seconds.And in the next few minutes, if the western restaurant does not come out with a fruit plate, and he fails to deliver it to the guests in time, it means that his service is not thoughtful.
The satisfaction of the guests is not affected by the personnel changes of the hotel staff. Lao Fu can't sigh at everyone like Mrs. Xianglin, and Sheng Xiao can't tell the story to the guests to gain sympathy.
Sheng Xiao reminded him: "When I arrive at the restaurant building, sign the bill, and then wait for the chef to prepare the fruit plate, then the guests will all go to the restaurant for dinner, who should I give it to? Don't we both look good? The VIP of the municipal committee , Lao Fu, cheer up."
There is a big difference between the welcome fruit plate and the snacks presented at the turn-down. The added value added to the fruit plate by the smile when serving the fruit plate face to face and the etiquette of the service staff is beyond the expression of the melons and fruits on the plate. If the guest is not in the room, it would be boring to open the door, put down the fruit plate and leave.
Fortunately, Lao Fu wasn't too stupid, Sheng Xiao rushed to deliver the fruit plate to the room before the guests went to the restaurant.
After delivering the fruit plate, he looked out from the window on the 19th floor and signaled the concierge to return to duty first, then went to the linen room on the floor and dialed the number of the security duty room: "Hello, I'm Sheng Xiao. How is parking space A030?" What's going on?"
The security guard who answered the phone probably took a cursory glance at the parking vacancy indicator, and opened his mouth and said, "A030? No parking?"
"It didn't stop?" The irresponsible answer made Sheng Xiao's tone turn cold, "Look again, where did it go?"
The surveillance video covers six parking lots in the front and back of the building and the three basement floors. There is only one small surveillance monitor in the guard duty room. The security guard called up the screen in the A1 area to find the corresponding parking space image, and immediately couldn't sit still: "I'm sorry, I'm sorry, Sheng Manager, the two of us went to lead the tourist bus into the parking space in Area C, but we didn’t see it in Area A.”
In the middle of the parking lot in Zone A on the shaded side of the main building, a light gray car was parked on the driveway next to an empty parking space.Although the front and rear do not block the path of other vehicles reversing out of the parking space, parking here seriously affects the neatness and beauty of the parking lot.
The most terrible thing is that this is the only one of the six parking lots facing the guest room building, and guests can see it from the window.
Are you angry?
If this stop method was not in the store area, it would have been posted by the traffic police a long time ago.
The dining peak is coming soon, and more and more vehicles will enter the store later. Although there are nearly a hundred vacant parking spaces in the underground parking lot, some people just like to park their cars on the ground.
Including the owner director himself.
A car parked casually on the side of the road is tantamount to painting the parking lot with a symbol of "disorderly management".So why do the owners keep these managers?
Eat dry rice?
Sheng Xiao glanced at it, and for a moment couldn't tell which one was the director's private Mercedes, but he felt that the director would come to drive in a second.
Sheng Xiao: "Go to someone, see if the customer is in the car, and guide the customer to park."
A security guard walked towards A030 quickly. After a while, Sheng Xiao's mobile phone rang. Seeing the security guard looking around with the walkie-talkie, his heart sank.
really.
"The customer is not in the car." The security guard said, "This car has only been in the store for at most 10 minutes, and we are checking the surveillance."
"What's the license plate number?" Sheng Xiao can remember the license plate numbers of regular customers, and even habits, preferences, and taboos.
Security: "81881."
Sheng Xiao's heart went cold again, he didn't have the slightest impression of this number.
"Call the concierge," he said, "and ask if they've checked in there."
Before the security made a call, he said, "Probably not, this car is not local."
Sheng Xiao's heart sank again: it would be much more costly and difficult to communicate with new customers who came to the store for the first time, especially if they were asked to come down and change the car after the customers were seated, they would probably not have a good face.
People don't care what your owner thinks, some people with low quality will think that there are so many empty parking spaces, what's wrong with me stopping at random?Why don't you ask others to stop and go somewhere else?
He asked, "Where's the car?"
The security guard replied: "It starts with 'Jin', the name of Jin in Tianjin."
Sheng Xiao: "What car?"
Security guard: "A trot in four circles."
Sheng Xiao was in no mood to joke: "Can you speak well?"
"I mean Audi," the security guard realized that he had slipped his tongue, and quickly changed his words. "It seems to be an Audi R8?"
Sheng Xiao was not in a good mood: "The drivers of those tourist buses are all full-time drivers, and it's not the first time they have come to the store. Do you need the two of you to guide them?"
"I'm sorry, I'm sorry." The security guard was sandwiched between 81881 and Sheng Xiao by the invisible pressure, and he was powerless to defend, "The car that came just now was the car from the Municipal Tourism Bureau. Didn't the car's butt hit the flower bed last time? They only took the insurance to repair the car, and didn't repair our flower beds. Our captain said to pay more attention to their cars..."
Last time, the owner came out to repair it at his own expense, and he didn’t need to go to the tourism bureau to deal with it. Although the management staff were not held accountable, the repair cost was included in the hotel’s account, which affected the profit statistics. In the end, it was the management company’s fault. .
It's not easy for Sheng Xiao to blame the two security guards for bringing up this incident, so he called the front desk himself in desperation: "Xiao Ru, is there any guest from Tianjin checking in or making a reservation today?"
"There is no guest room..." Xiao Ru is very proficient in the operating system, and helped Sheng Xiao to check other reservations, "There is no food... and there is no meeting...."
It was late autumn in Licheng in October, and it was getting dark quickly.Sheng Xiao raised his eyes and saw the cars coming into the hotel with blinking turn signals at the main entrance of the hotel one after another, and the surrounding street lights were also turned on sequentially.
He knew that he couldn't waste any more time because of this matter, and there was still work waiting for him downstairs.
"Check with your captain and manager," Sheng Xiao said to the security guard, "Upload the result to me after it's resolved."
The two hours of six o'clock and seven o'clock are the busiest hours in the front hall and the Chinese restaurant. After coordinating the work, it was already past eight o'clock, so Sheng Xiao went to the western restaurant to take a look around.
The last time the banquet with all foreign dishes was not satisfactory, in his personal opinion, a large part of the reason was that the number of dishes requested by the guests was too much.Later, the management company sent the courseware, and they watched several banquet videos in the United States and the United Kingdom together, and found that the dishes that could enter a five-star banquet in China could not be covered by a corridor dining table tens of meters long.
FITs are different.
Each table counts appetizers and desserts, and the waiter guides them on the grounds of "today's fresh special offer" and "chef's signature dishes", so there will be no duplication or failure to provide them.
Mingquan’s western food chefs are graduates from a well-known mass-production chef school in China. Although they are not as amazing as the head chefs in the Chinese kitchen, the dishes they make are no less than foreign brand fast food for Chinese tastes. In addition, the environment of Mingquan's western restaurant is far more upscale than that of foreign fast food, and the price is reasonable and moderate, so there are many guests at tables in twos and threes.
"Hello, Manager Sheng." Even though she was holding a tray in her hand, the passing girl nodded slightly to him, and then pouted her lips pitifully.
She didn't pout, Sheng Xiao didn't think of it for a while, but her pout made Sheng Xiao immediately think of another thing: the inspection procedure.
In addition to coordinating the operation of the entire hotel, handling emergencies and complaints, the night manager’s job duties are to conduct spot checks on the service standard procedures of each department, which may be wake-up service, repair, ordering, cleaning, etc. wait.There are more than ten departments, nearly a hundred positions, and thousands of service procedures. He can check for several hours without repetition.
There is no extra reward for doing it right, but if you do not follow the standard procedures, you will be fined ranging from 10 to 100 yuan depending on the situation.
It is very annoying to be fined, but if he can find out the problem in advance and rectify it in time, it is better than receiving a penalty notice of hundreds or thousands of yuan after being complained by a customer.
The little girl pouted, which meant nothing more than: You see, we are so busy here today, so please let us go.
Sheng Xiao understood and gave her a gentle smile back.
But I don't intend to let it go.
Imposing a fine during the spot check procedure is only a means, not an end. The real purpose is to urge employees to continuously consolidate their professional skills, proficiency in operating specifications and customer-facing skills.If people can strictly abide by the procedures when they are most tired, then it can be said that they are real gold and are not afraid of fire.
He first walked around the conference area, and randomly checked the arrangement of tables, chairs and storage of items in several conference rooms that had been rented today.He was happier than the supervisor of the conference area if he didn't pick out the fault, because he was the first to be scolded if there was a problem.
It is estimated that the restaurant's peak customer flow has passed, and the diners will leave the restaurant one after another, so Sheng Xiao plans to see them off at the front hall.At the same time, he took out his mobile phone on duty and called the western restaurant.
For the sake of convenience and easy to remember, the mobile phone on duty in the hotel is a serial number with the last five digits.No matter which position the employees are in, they can call this number as long as they have problems that they cannot handle themselves, and cannot contact their superiors in time, or need support in case of difficulties, or emergencies arise.This is one of the training contents for new employees. This mobile phone number can be said to be familiar to the whole store.
The phone at the front desk of the western restaurant has a caller ID. If you see a call from this phone number, if it is not an assignment, it can only be a spot check program.
For low-level employees, the amount of a ticket is not large, but it can still affect their mood.Sheng Xiao didn't want to be fined easily, calling with the mobile phone on duty was equivalent to reminding the other party to behave properly, this was the greatest kindness he could express.
"Hello." When the phone was connected, a male voice came, speaking in a calm manner, completely oblivious to the busy work of the waiters just now.
He said: "This is the bar counter of a western restaurant. May I help you?"
Sheng Xiao was stunned for a moment: Who is this man answering the phone?
In terms of the standard of Mandarin, this person's level is not lower than that of the switchboard operator, and in terms of feeling, he has less cynical Beijing accent and more humility and gentleness than the directors transferred from Beijing.
Such a voice, as long as it is not a short-sighted person, it should be remembered after hearing it once. Why doesn't he have the slightest impression?
Who answered the call at the bar?
Have you lost your mind?
Sheng Xiao deliberately asked: "Hello, is that the operator (Hello, is that the operator)?"
"Goodevening, Sir." The other party responded quickly, and changed to English with clear pronunciation and slower pronunciation, "This is the western restaurant. You can dial 1001 after you hang up, or I can transfer you. Do you want me to transfer you)?"
There are countless people in the store who can speak English, but not everyone can speak it convincingly.Many people have reported to Sheng Xiao that although the English of a few hosts is good, they finish talking like a machine gun, and they can't hear what they said at all. If the guest "pardon", even if they figure out the meaning later, experience Not too good either.
This person is different. He slowed down his speech, trying his best to let the other party hear every pronunciation clearly, and understand what he meant after speaking.If one had to comment on this move, it could be said to be "very caring", so caring that it seemed that Sheng Xiao's call was not a wrong call to the western restaurant, but a midnight radio connection by mistake.
The details are very important. Some foreign guests' native language is not English. The person who answers the phone speaks slowly to fully take care of the difference between "Chinglish" and "foreign English".
Sheng Xiao didn't know how the foreigner felt after hearing this, he only knew that it was very pleasant to hear such a passage after waiting for more than two hours at the reception and handling a pile of sesame mung beans.
When I was [-] or [-] years old, there was a time when a coin-operated CD player was popular in audio-visual stores. You can listen to a song by putting in a coin.
The voice of the person answering the phone made him feel very comfortable, and he wanted to insert a coin to listen to it again.
"No, thanks (no need)." However, Sheng Xiao sometimes felt that he was cheap, and he focused on testing the resilience of his employees in a peaceful atmosphere.He thought of it again in a blink of an eye: "The food you provide is not fresh, Ih□□eastomachachenow (the food you provide is not fresh, my stomach hurts)."
"I'mterriblysorry, I'llsoonh□□esomething... (I'm very sorry, I will soon...)" Before the other party could finish speaking, he was suddenly taken aback for a moment, and hesitantly uttered a sound in Chinese, "You... "
Sheng Xiao blinked at the mirror in the elevator, thinking: Could it be that he said something wrong?
God knows, his biggest shortcoming is English.
This is basically impossible, because he asked this sentence eighty times if not a hundred times, and he said that he had a stomachache every day when checking emergency medical procedures.
But the other party's spoken language was too good, and when he questioned it, Sheng Xiao suspected that it was just others giving him face in the past, and he didn't tell the truth to his face.
But the person at the other end stopped talking.
Maybe the person answering the phone forgot his words, Sheng Xiao comforted himself.
The elevator descended one level at a time, and the silence on the phone exceeded the polite range, and also exceeded the time allowed for employees to react and recall.
In any case, this is a failed procedural spot check.
Sheng Xiao showed his trump card: "Hello, I am today's duty manager, Sheng Xiao."
"Sheng Xiao?"
The person on the other end of the phone clicked his tongue lightly, and then chewed on the two words: "Sheng Xiao."
Usually, after Sheng Xiao finished saying this, most of the employees under inspection would quickly say something like "Ah, Manager Sheng, Manager Sheng, I was dizzy from being too busy just now, I remembered now" after being prompted by the people around him, and If the other party's attitude is correct enough and the remedial measures are timely and correct, it is not impossible for Sheng Xiao to forgive him.
But why does this kid talk like he's trying to pick something up?
"Yes, it's me." Sheng Xiao said, "Please tell me your job number."
"Worker number?" The man snorted again.
Finally, Sheng Xiao couldn't help but took out his phone and glanced at the screen. He suspected that he had dialed the wrong number——was the tone of this man meant to be contemptuous?
The other end of the phone said frankly: "I don't have a job number."
Sheng Xiao completely retracted his evaluation of this person when he first answered the phone.
Silly boy, if he doesn't cooperate with the manager on duty to make random checks, it's futile to try to resist and evade punishment. As long as he calls up the schedule and finds the supervisor on duty tonight, he can ask who the person who answered the phone just now is within 1 minute.
The elevator reached the first floor with a "ding -" sound, Sheng Xiao didn't go out, and directly pressed the floor button of the western restaurant.
As soon as his fingertip touched it, he realized that he wanted to press it a long time ago.
"Staff who are not on duty can't answer calls from customers," Sheng Xiao asked, "Did you know that?"
The other party spoke stingingly like a troubled boy: "I'm the only one here now, who will pick me up if I don't?"
Sheng Xiao: "There is a lack of people at the bar, that's the supervisor's problem, not yours. Please tell me your job number."
The other party still did not repent, and was even a little tough: "I said, I don't have a work card."
The elevator stopped at the floor of the western restaurant. Sheng Xiao stepped out of the elevator and asked patiently, "Okay, so what's your name?"
It's impossible to escape the prank of passers-by just now. According to his professional answer, he must have been trained by Baixiang system.
"My name? My name is..."
Sheng Xiao was less than 20 meters away from the main entrance of the western restaurant, and now he was caught in a trap, and the person who answered the phone couldn't run away.
He wanted to take a good look at which little bastard didn't report his name honestly, and dared to talk to him here.
There is a long glass wall near the elevator in the western restaurant.The glass wall has been treated similar to crystal cutting, which can not only refract the light into a gorgeous halo, but also make it difficult for the outside to see the scene in the restaurant, protecting the privacy of the guests and allowing people to eat with peace of mind.
Walking around the marble-clad load-bearing pillar, Sheng Xiao saw a tall and slender man standing shadowily in front of the bar.
The man was wearing a dark red suit, and his slender arms easily picked up the landline phone inside the bar and held it in his hand.Sheng Xiao took a few steps towards the door, and gradually saw the man's side face and coquettish satin bow tie.
He instinctively sensed trouble.
As if sensing something, the man in front of the bar also turned sideways towards the open floor-to-ceiling crystal door.He looked haughty, and what he was holding seemed not to be the most cumbersome hotel-style phone, but a glass of red wine or a cigar, sealed in a classic European-style restaurant by gorgeously cut glass, a painting that stayed in time .
The man's gaze accurately fell on Sheng Xiao's face, and his lips moved slightly.
At the same time, three words came from Sheng Xiao's earphones: "Shen Junbin."
Now, the name, voice and appearance of this person were completely connected in Sheng Xiao's mind, as if the space shuttle roared into space orbit.
That's called precision, exactly.
The two looked at each other from a distance, Sheng Xiao pursed his lips guiltyly, under the tall and handsome appearance, his heart had turned into a poor little boy who had been spot-checked by the standard procedure but didn't know how to deal with it.
Mingquan International Conference Center.
Sometimes it is as gorgeous as a sleepless playground, and sometimes it is a trench without gunpowder smoke, where both fantasy and ambition can be released.
But... for a man like the wind, China's territory is still too small.
You'll Also Like
-
The Strongest Curse Master: Start by refining the Seven Arrows Book
Chapter 338 10 hours ago -
Douluo's self has a soul beast clone
Chapter 393 12 hours ago -
The Comprehensive Evolution of American Comics
Chapter 910 14 hours ago -
Doomsday: Gain experience by hunting
Chapter 366 17 hours ago -
You said you would make games by yourself, but how did you become the richest man by doing nothing?
Chapter 647 17 hours ago -
Under the Red Dragon
Chapter 374 20 hours ago -
Master Craftsman of the Pokemon World
Chapter 165 20 hours ago -
Wrongly practicing evil skills, imitating the laws of nature
Chapter 306 20 hours ago -
Demon Cultivator: Heaven and earth are the cauldron, and all living beings are the medicine
Chapter 90 1 days ago -
Super technology leader
Chapter 434 1 days ago