average american beauty

"Vincent?" Ms. Green subconsciously read out the last name.

"Do you know this customer?" Caroline asked, looking at Ms. Green who was flipping through the shopping card wish list, "This is the name of the last customer we received this afternoon."

"I do recognize this signature." Ms. Green gently tapped the name on the paper, "We used to have business contacts, but he should not have been in Chicago these years. He probably came back recently. .”

Caroline remembered the gentleman she met not long ago, and briefly talked about the reception process with Ms. Green.

"You said he doesn't seem to be in a good situation?" Ms. Green raised her eyes and looked at Caroline. "I just heard about it. I haven't heard about him and his wife in the past two years. Forget it, Let’s discuss the preferred counter first.”

In the past few days when Caroline was working at the premium counter, she would give a brief report to Ms. Green after get off work every day. She had just made a draft in her mind during the staff meeting.

"So this week, the most important customers of the premium counter are the original regular customers of Meisi department store." Ms. Green said after listening to Caroline's summary of today's business situation.

"Yes, if calculated based on the source of the total turnover, the original regular customers account for the main part, especially the shopping cards, most of which are regular customers of Meisi."

Caroline saw that Ms. Green had the idea of ​​continuing to listen, so she continued, "If you look at the number of products sold alone, new customers still account for a certain proportion, and there is also a reverse drainage from the preferred counter to the interior of the mall. .

However, judging from the number of items sold, most of the new customers who came to the event period only bought one item, or they were in a hurry to participate in the second half-price event, while customers who applied for a large shopping card were more inclined to buy multiple items at a time. . "

Ms. Green looked through the accounts again, and confirmed that the sales in the two days of official opening were much higher than the bottom line estimated by the two of them at first, and she nodded in satisfaction.

"Judging from the business situation of the preferred counter, our start is quite successful." Caroline was affirmed, and she was naturally very happy, but she quickly thought of a problem she encountered, hesitated and said it out.

"However, there will be delays in our account statistics. The accounts of the preferred counters are calculated separately, and both cash and shopping cards are used for settlement. Therefore, the shopping card accounts have always been at the preferred counters during business hours. This also leads to There is no way to get the accounts to Mr. Felix the accountant immediately."

"And the customer's shopping and shopping card balance information is very important. We have to make at least one or two backups and update them every day. The current situation is that except for the delay in general ledger registration, it is difficult to make a backup."

If possible, Caroline certainly wants to solve all the problems by herself. After all, it is not a good habit to bring problems to the boss. Employees who can find and solve problems are the most popular.But she had talked to Mr. Felix more than once before, and manager Adler also mentioned it yesterday, but there has been no response yet.

"There is another way, which is to keep the backup of the shopping card accounts with Mr. Felix, and send the duplicated single bills at regular intervals, but such double counting will increase the workload of Mr. Felix." It is also the reason why the accountant does not cooperate with this method.

It is normal to have such a problem when pre-stored shopping cards are made without a computer system.There is no way to send the account to the office during the counter business hours, and it is not easy for me to ask an elderly Mr. Felix to work overtime for the premium counter, so Caroline came to Meisi earlier in the past two days, and made yesterday’s shopping card by herself Make a copy of the accounts, and send the copy to Mr. Felix to settle the ledger before Meisi starts business.

Caroline didn't think that the accounts increased her workload, because when processing the accounts, she could also better summarize the daily business situation, but in the long run, the accounts would definitely become more and more complicated, and this was not the solution.

"For the time being, let's work hard on your accounts for a few days. I will arrange this matter." Ms. Green frowned slightly, and then quickly let go.

Caroline thought that Ms. Green was going to talk to the accountant, but it didn't take long for Ms. Green to find a lady in her 30s as a part-time accountant.

This lady has worked as an accounting assistant in other companies for many years, and she has no problem handling the accounts of the preferred counter.She would come to Meisi to work for an hour or two every afternoon, and she also took the initiative to cooperate with Caroline's time to reconcile accounts with her after Meisi's business closed.

"Since Felix doesn't have the energy to deal with this, I'll find someone to help him deal with it. Anyway, the final account will be handed over to him, so he doesn't have to worry at all." Facing Manager Adler who came to inquire about the situation, Ms. Green raised her eyebrows slightly smiled.

With the help of a part-time accountant, Caroline can spend more time on the operation of the premium counter.

For a period of time after the opening event, the sales at the counter have been relatively stable, while the number of new customers who apply for shopping cards is decreasing.

In order to promote the sales of shopping cards, Caroline later applied from Ms. Green and launched anonymous shopping cards and specially customized shopping cards that can be used as gifts, which stabilized the income of the preferred counter to a certain extent.

As the business at the Meisi Premium counter is on the right track and has gradually become an indispensable part of Meisi Department Store in the hearts of customers, Caroline is becoming more and more familiar with the business of the person in charge.When the spring was coming to an end, Caroline recruited a second salesperson for the premium counter to cooperate with Lily, who was already able to support the counter settlement and sales work.In this way, Caroline does not have to be at the counter all the time, and has time to plan more activities with Ms. Green again.

"You mean, cooperate with Mr. Longo's real estate company?" Ms. Green was very interested in Caroline's new idea.

"The customer base of Meisi Department Store has already established a fixed range, and the customers at the preferred counter are relatively stable now. If you want to expand the customers of Meisi Department Store again, it is better to find a way from the outside." Caroline mentioned this, and the speed of her speech changed. faster.

Last weekend, she found time to go to Mr. Longo's real estate company, and paid off her outstanding land loan in advance. It happened that Mr. Longo was also there, planning their company's future activities.

Compared with the meeting half a year ago, Mr. Longo now treats Caroline more like a potential manager, and has more respect for this girl.

"If you'd like, why don't you give us suggestions on the tours we prepare for our customers?" After the greetings, Mr. Longo asked Caroline tentatively.